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提问人:网友zzb2007 发布时间:2022-01-06
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Customer: ______. Salesperson: I'm awfully sorry. I'll change it right away.A.Excuse me. I

Customer: ______. Salesperson: I'm awfully sorry. I'll change it right away.

A.Excuse me. I'd like to change this dish.

B.Look, there is a hair on my steak.

C.Miss, I want my refund for this.

D.This shirt I bought last Saturday has a bole on a sleeve.

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第1题
Who needs a publisher? Bob Young, CEO of print-on-demand service Lulu.com, says that the p
ublishing and【1】of books online will not be the old book industry on a new【2】. It will be a new industry,【3】not on bestsellers but on niche【4】. Maybe Grisham isn't a Lulu customer【5】, but writer John Edgar Wideman is. Wideman's latest【6】of short stories, Briefs, came out from Lulu this spring. In a traditional paperback publishing【7】, the author keeps a mere 8 to 9 percent of【8】. Under most self-publishing agreements, authors keep 70 to 80 percent of their profits,【9】the remaining cut going to their distributor. "It'sa(n)【10】playing field for the first time," says J. A. Konrath, a thriller author who plans to【11】all his future novels as self-published Kindle books. "The【12】have become who they should have been【13】: the readers. "

Konrath began self-publishing e-books in April 2009. He quickly realized that by【14】the middleman, he was making as much money on a single $ 2. 99 e-book【15】he would on a $ 25 hardcover. "I started to be able to pay my【16】on e-book money, then pay my bills on e-book money," Konrath says. Konrath【17】his strong sales on Amazon to user-generated【18】and reviews on message boards,【19】to the low price of his e-books. "Three dollars is a cup of coffee," Konrath says. "Wouldn't you rather have eight hours of【20】from a book?"

(1)

A.distributing

B.contributing

C.allotting

D.marketing

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第2题
SECTION A MINI-LECTUREDirections: In this section you sill hear a mini-lecture. You will h

SECTION A MINI-LECTURE

Directions: In this section you sill hear a mini-lecture. You will hear the lecture ONCE ONLY. While listening, take notes on the important points. Your notes will not be marked, but you will need them to complete a gap-filling task after the mini-lecture. When the lecture is over, you will be given two minutes to check your notes, and another ten minutes to complete the gap-filling task on ANSWER SHEET ONE. Use the blank sheet for note-taking.

听力原文: Good morning, everyone. First about your second assignment. I'd like to remind you that your second assignment should be in by next Fri day. You can either put it in my pigeon hole, or leave it with the Department's secretary. Now, let's get down to the lecture.

Today, the lecture is on credit, er, or to be more specific, on credit cards. I'm sure you must have heard of some credit cards, like the VI SA card, which is an internationally used card, or the Great Wall card issued by the Bank of China, In order to give a better understanding, we'll discuss it in some detail.

Many businesses, such as department stores, restaurants, hotels and airline companies, use a credit system for selling their products and services. In a credit system, the seller agrees to sell something to the buyer without immediately receiving cash. He receives the goods or ser vices immediately and promises to pay for them later. This buy-now-pay later credit system is quite old.

There are two types of credit cards. One type is issued directly by a store to a customer. Many large department stores issue credit cards to their customers. The store credit card can be used to make purchases only at a particular store. For example, if you have a credit card from Store A, then you can only buy things in that store. Other stores would not accept it. The other kind of credit card is issued by a credit company. Credit cards from credit companies can be used to buy things almost anywhere. If you have a major credit card, you can buy airplane tickets, stay at hotels and eat at restaurant with it. Most large credit companies are connected to large banks. So if you want a credit card from a credit company, you generally have to make an application at a bank. After an applicant receives a credit card, he or she can make purchases using the

card.

The credit company sends the customer a statement of purchases at the end of each month. Generally the customer has to pay 25--50% of their credit hill every month. The customer pays directly to the credit company and the credit company pays to the store or hotel or restaurant.

There are some advantages and some disadvantages to using credit cards. The biggest advantage for the consumer is expressed by the phrase "buy now, pay later". This means that the consumer can purchase what he wants when he wants it. There is no need to save up money in advance. Another advantage of having a credit card is that it protects the owner, ff a credit card is lost or stolen, the owner only has to call the credit company and the credit company will stop the credit card number. No one else can use it. So the owner doesn't have to worry about losing the card. Another advantage of the credit card system is that the consumer receives a record of his or her purchases. Every month the credit customer receives a bill. The bill has a list of all purchases from that month. This makes it easier to remember when and where purchases are made. And another advantage is that credit cards can be used when something unexpected happens. Many kinds of professional people—plumbers, taxidrivers, doctors and dentists—will accept credit cards in an emergency. This is very important if you don't have any cash with you.

However, having said all that, using credit cards has one major disadvantage. That is, consumers tend to overspend their money. They spend more than they make. If a consumer buys a lot of th

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第3题
Customer oneness is a new paradigm for customer partnerships. It means focusing on customer service.
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第4题
英译中:Customer service
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第5题
1. A customer comes to the store.
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第6题
Low-quality customer service might lead to the ___________.

A、customer churn

B、customer survey

C、low product prices

D、few suppliers

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第7题
假设需要更改表名“CUSTOMER”为“CUSTOMER_CHANGE”,可以使用()语句。

A.ALTER TABLE CUSTOMER RENAME CUSTOMER_CHANGE

B.ALTER TABLE CUSTOMER RENAME TO CUSTOMER_CHANGE

C.RENAME TABLE CUSTOMER TO CUSTOMER_CHANGE

D.RENAME TABLE CUSTOMER CUSTOMER_CHANGE

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第8题
10. Great customer service should prevent a repeat contact from the customer on the same topic.
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第9题
A consumer purchases goods; a customer uses them.
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