A.emergence
B.emergency
C.emergent
D.urgent
A.emergence
B.emergency
C.emergent
D.urgent
A.explored
B.inspected
C.investigated
D.probed
A.frequented
B.frequently
C.frequency
D.frequent
To reduce customers’ complaints, we are not supposed to:
A.Identify complaints
B.Stay quiet and listen
C.Avoid difficult clients
D.Resolve ahead of time
What does the speaker ask his staff to do?
A.Register all customers
B.Direct all complaints to a service agent
C.Answer all customer inquiries
D.File the complaints of customers regarding products
The passage tells us______.
A.how to deal with complaints from customers
B.how to avoid a faulty item
C.how to make an effective complaint about a faulty item
D.how to settle a consumer's complaint about a faulty item
A、giving apologies again to the customers
B、leaving the rest part to the superior
C、providing solutions and compensations
D、showing sympathy and pity
Why are store managers often the last to hear complaints?
A.Most customers won"t bother to complain even if they have had unhappy experiences.
B.Customers would rather relate their unhappy experiences to people around them.
C.Few customers believe the service will be improved.
D.Customers have no easy access to store managers.
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