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提问人:网友equper 发布时间:2022-01-07
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Customers' complaints always mean a great marketing opportunity for a business.

简答题官方参考答案 (由简答题聘请的专业题库老师提供的解答)
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更多“Customers' complaints always mean a great marketing opportunity for a business.”相关的问题
第1题
Try to deal with customers’ complaints with a sense of _______.

A.emergence

B.emergency

C.emergent

D.urgent

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第2题
They made it a rule that all complaints from customers should be ______ quickly and effici
ently.

A.explored

B.inspected

C.investigated

D.probed

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第3题
Alfred Coch meets_______with the customers to understand what their complaints are and fin
d ways to solve them.

A.frequented

B.frequently

C.frequency

D.frequent

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第4题

Some of the customers'complaints seem().

A.inacceptable

B.unacceptable

C.unaccepted

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第5题
To reduce customers’ complaints, we are not supposed to:A.Identify complaintsB.Stay quie

To reduce customers’ complaints, we are not supposed to:

A.Identify complaints

B.Stay quiet and listen

C.Avoid difficult clients

D.Resolve ahead of time

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第6题
Some of the customers'complaints seem().

A、inacceptable

B、unacceptable

C、unaccepted

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第7题
What does the speaker ask his staff to do?A.Register all customersB.Direct all complaints

What does the speaker ask his staff to do?

A.Register all customers

B.Direct all complaints to a service agent

C.Answer all customer inquiries

D.File the complaints of customers regarding products

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第8题
The passage tells us______.A.how to deal with complaints from customersB.how to avoid a fa

The passage tells us______.

A.how to deal with complaints from customers

B.how to avoid a faulty item

C.how to make an effective complaint about a faulty item

D.how to settle a consumer's complaint about a faulty item

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第9题
Usually as social protocols and professional manners indicated,handling complaints consists of three parts, giving apologies and attention, giving explanations and reasons and .

A、giving apologies again to the customers

B、leaving the rest part to the superior

C、providing solutions and compensations

D、showing sympathy and pity

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第10题
Why are store managers often the last to hear complaints?A.Most customers won"t bother to

Why are store managers often the last to hear complaints?

A.Most customers won"t bother to complain even if they have had unhappy experiences.

B.Customers would rather relate their unhappy experiences to people around them.

C.Few customers believe the service will be improved.

D.Customers have no easy access to store managers.

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