题目内容
（请给出正确答案）
A.Mooncake
B.Zongzi
C.White wine
D.Dumplings
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更多“What are necessary food and drink at the New Year’s Eve？（)”相关的问题
A.S
B.F
C.T
D.H
If you write a letter to complain,
A．ask what recipt numbers you should give
B．say how you feel about the matter
C．it is necessary to send receipt
D．it is important to keep a record of what you say
听力原文：F: If this weather keeps up, I'm going to have to buy a warmer coat.
M: Sounds like a good idea. Spring is still a long way off, you know.
Q: What does the man mean？
(13)
A．He will buy a warmer coat, too.
B．He doesn't think it's necessary to buy another coat.
C．He loves spring very much.
D．He agrees with the woman.
Seeking: Assistant Controller
Large downtown law firm is seeking an Assistant Controller for our Accounting Department.
Basic responsibilities include control of the accounting systems, supervision of a seven-person team, and assisting with the hiring and training of new employees.
Qualified applicant should have eight years of accounting experience, Experience working in a law firm is desirable.
Education requirements include an undergraduate degree in accounting. CPA is preferred.
The successful candidate will have the necessary computer skills and be familiar with the most current automated financial systems. To apply for this position, send a r~sum6 and three letters of reference to:
Annabelle Smythe
Forbes, Lawrence, and Ross
187 Oakland Boulevard
Detroit, MI 41084
Closing date: November 12
What kind of firm is hiring？
A．A computer company
B．An accounting office
C．An advertising agency
D．A law firm
He was required to write what is necessary in a form before the job interview. (fill in)
He found ______ everybody know what had happened.
A．it necessary letting
B．it necessary to let
C．necessary letting
D．necessary to let
By what date is it necessary to reply to the invitation？
A．2nd April.
B．2nd August.
C．22nd March.
D．4th May.
阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.
2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.
3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.
5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.
You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.
1. Hotel customers and hotel staff think the same about breakfast.{T、F}
2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.{T、F}
3. It’s not necessary to know about the customers’ needs and preferences. {T、F}
4. Questionnaires are useful in getting feedback from customers.{T、F}
5. Front-line staff have nothing to do with improving customer service.{T、F}
A.what
B.whether
C.that
D.when
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