It's Ok. I'm sure it'll be ______.
Directions: mark the statements with T (true) or F (false). ____. Dealing with complaints is a chance to improve the relationship with customers.
____. As a part of your company, you should always defend your company and argue with the customer without any sympathy.
_____. Asking questions in a caring and concerned manner when dealing with complaints will do harm to your company.
Directions: fill the blanks with correct answers. In block format, everything is all ______ justified.
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