题目内容
（请给出正确答案）
The angry passenger ______.
A．was polite when he was talking to the agent
B．didn't know who he was
C．didn't want to wait to rebook ticket
D．was very surprised when he knew to rebook ticket
简答题官方参考答案
（由简答题聘请的专业题库老师提供的解答）
更多“The angry passenger ______.A．was polite when he was talking to the agentB．didn't know who”相关的问题
The agent talked on the public address in order to ______.
A．help the passenger find his identity
B．make every passenger know the angry passenger
C．let the angry passenger calm down
D．make fun of the travelers
Task 2
Directions: This task is the same as Task 1. The 5 questions or unfinished statements are numbered 41 through 45.
This is a story about how someone in a very difficult situation keeps her positive attitude. An award should go to the United Airlines gate agent in Denver for Being smart. She made her point when confronted with passenger who probably deserved to fly as cargo.
A crowded United flight was canceled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."
The agent replied, "I'm sorry sir. I'll be happy to try to help you, but I've got to help these folks first. And I'm sure we'll be able to work something out.
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "Do you have any idea who I am？"
Without hesitating, the gate agent smiled and grabbed her public address microphone." May I have your attention, please？" she began, her voice bellowing throughout the terminal, "We have passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to the gate. "
With the folks behind him in line laughing uncontrollably, the man glared at the United agent, gritted his teeth and swore, "Damn it all!"
She grinned and said, "I'm sorry, sir, but you'll have to stand in line for that, too."
The story took place ______.
A．on a flight
B．at an airport
C．in a travel agency
D．in a booking office
This passage was written in ____________.
A．1912
B．1960
C．1972
D．1982
Part A
Directions: Read the following four texts. Answer the questions below each text by choosing A, B, C or D . Mark your answers on ANSWER SHEET 1.
How to jump queue fury？ If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try to analyze what it is about queuing that makes you angry？ Or will you just get angry with the nearest official？
Professor Richard Larson, an electrical engineer at the Massachusetts Institute of Technology, hates queuing but rather than tear his hair out, he decided to study the subject. His first finding, which backs up earlier work at the US National Science Foundation, was that the degree of annoyance was not directly related to the time. He cites an experiment at Houston airport where passengers had to walk for one minute from the plane to the baggage reclaim and then wait a further seven minutes to collect their luggage. Complaints were frequent, especially from those who had spent seven minutes watching passengers with just hand baggage get out immediately.
The airport authorities decided to lengthen the walk from the aircraft, so that instead of a one minute fast walk, the passengers spent six minutes walking. When they finally arrived at the baggage reclaim, the delay was then only two minutes. The extra walk extended the delay by five minutes for those carrying only hand baggage, but passenger complaints dropped almost to zero.
The reason？ Larson suggests that it all has to do with what he calls" social justice ". If people see others taking a short cut, they will find the wait unbearable. So in the case of the airport, it was preferable to delay everyone.
Another aspect Larson studied was the observation that people get more fed up if they are not told what is going on. Passengers told that there will be a half-hour delay are less unhappy than those left waiting even twenty minutes without an explanation.
But even knowing how long we have to wait isn' t the whole answer. We must also believe that everything is being done to minimize our delay. Larson cites the example of two neighboring American bands. One was highly computerized and served a customer, on average, every 30 seconds. The other band was less automated and took twice as long. But because the tellers at the second band looking extremely busy, customers believed the service was faster and many transferred their accounts to the slower bank. Ultimately, the latter had to introduce time-wasting ways of appearing more dynamic.
According to the passage, "How to jump queue fury" means ______.
A．how to stand in a queue comfortably
B．how to avoid feeling angry while waiting
C．how to jump a queue when in a hurry
D．how to avoid standing in a queue
Andrea looked in the passenger's bag to ______
A．examine what was in it
B．find out where the passenger lived
C．use the passenger's tools
D．find out who the passenger was
警告：系统检测到您的账号存在安全风险
为了保护您的账号安全，请在“简答题”公众号进行验证，点击“官网服务”-“账号验证”后输入验证码“”完成验证，验证成功后方可继续查看答案！
