题目内容
（请给出正确答案）
Required:
(a) Explain Maslow’s hierarchy of needs theory. (10 marks)
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更多“5 Your manager has heard of Maslow’s hierarchy of needs theory and how it has some relevan”相关的问题
代表一个前来公司咨询的人的情况。请你根据每个人的情况，在A到H的课程中为他们选择最适合的一门。并把课程的代号(从A到H)写在答题卡相应的位置上。
MERTON TRAINNING
SHORT RESIDENTIAL COURSES
A.Advanced Presentation Skills
B.Better Time Management
C.Essential Team-Building in the Office
D.Updating your Selling Skills
E.Making the Most of Computers
F.Improve your Confidence in Meetings.
G.Successful Telephoning
H.Developing your Understanding of Accounts
66.An office manager needs to become more efficient(高效的) in order to meet deadlines at work.()
67.A member of staff has to make several calls a day but is not confident when ringing strangers.()
68.The Information Technology Manager wants to improve the speech she has prepared for a conference next month.()
69.An experienced sales executive needs to update his knowledge of finance before he starts work as Assistant Sales Manger.()
70.A new member of the team needs to learn how to use the office software more efficiently.()
6 A line manager provides you with three estimates for his activity in your PERT network. His estimates are 2 weeks optimistically, 4 weeks most likely, and 12 weeks pessimistically. The expected time which would appear on the chart would be:
A. 4 weeks
B. 5 weeks
C. 6 weeks
D. 7 weeks
E. None of the above
Part B
Directions: You will hear four dialogues or monologues. Before listening to each one, you will have 5 seconds to read each of the questions which accompany it. While listening, answer each question by choosing A, B, C or D. After listening, you will have 10 seconds to check your answer to each question. You will hear each piece ONLY ONCE.
听力原文：Husband: Waiter!
Waiter: Yes, Sir.
Husband: I'd like to speak to the manager please . . . immediately if possible.
Waiter: I'll see if he's available.
Husband: It's absolutely incredible. It's the last time I come here, I can tell you.
Wife: All right dear. Calm down !
Manager: Good evening, Sir, Madam. Is anything wrong？
Husband: I'm afraid there is. The service here has been terrible. We had to wait forty minutes for the soup and then it was stone cold.
Manager: I see. Well, I'm sorry to hear that. The trouble is we' re a bit short-staffed at pre-sent. Urn, mainly through illness.
Husband: All right, but that's no excuse. My wife asked for chicken and she was brought fish instead. It's just incredible!
Wife: Yes, and my beans weren't cooked properly, and my husband's steak was completely burnt underneath! It wasn't a very enjoyable meat at all.
Manager: H mm. This is most regrettable.
Husband: Look at this bill. We've been overcharged. We only had one dessert, not two. Can you check the bill again, please.
Manager: I do apologize, sir.
Husband: And I'm afraid I'm not going to pay the service charge as I don't feel satisfied with it.
Manager: I'll pass on your complaints to the people concerned, and check your bill right away, Sir.
Husband: Thank you.
How many people are talking in this conversation？
A．Two.
B．Three.
C．Four.
D．Five.
(a) ISA 300 Planning an Audit of Financial Statements provides guidance to auditors. Planning an audit involves establishing the overall audit strategy for the engagement and developing an audit plan. Adequate planning benefits the audit of financial statements in several ways.
Required:
Explain the importance of audit planning. (5 marks)
(b) You are the audit senior in charge of the audit of Swandive Co (Swandive), and have been informed by your audit manager that during the year a fraud occurred at the client. A payroll clerk set up fictitious employees and the wages were paid into the clerk’s own bank account. This clerk has subsequently left the company, but the audit manager is concerned that additional frauds have taken place in the wages department.
Required:
Describe procedures which should be undertaken during the audit of wages as a result of the manager’s assessment of the increased risk of fraud. (5 marks)
specific responsibility for undertaking annual reviews of existing clients. The following situations have arisen in
connection with three client companies:
(a) Dedza was appointed auditor and tax advisor to Kora Co, a limited liability company, last year and has recently
issued an unmodified opinion on the financial statements for the year ended 30 June 2005. To your surprise,
the tax authority has just launched an investigation into the affairs of Kora on suspicion of underdeclaring income.
(7 marks)
Required:
Identify and comment on the ethical and other professional issues raised by each of these matters and state what
action, if any, Dedza should now take.
NOTE: The mark allocation is shown against each of the three situations.
Task 5 Letter 1 June 10, 2006 Dear Sir or Madam, Last night the central heating system that you installed(安装） in our factory exploded. The explosion caused a great deal of damage and our stock of fashion clothes has been completely ruined. We must insist that you replace the heating system immediately and pay for our damaged stock, valued at $400,000. We look forward to your reply. Yours faithfully, Bill Black Assistant Manager Letter 2 June 15, 2006 Mr. Black, We are writing in connection with the recent explosion at your factory. We would like to point out that we have been manufacturing heating systems for over 25 years and we have never had a complaint before. We have asked surveyor to find out the cause of the explosion. We are hoping that we can provide you with a satisfactory answer soon. Yours sincerely, Mary Miller Service Manager 题目： What happened in the factory last night？ The central heating system___________
A．cooperative
B．eligible
C．intelligible
D．sensitive
To: Cathy_Douglas@yahoo.com
From: Stephen3725 @ hotmail. com
Date: 5 December 2009
Subject: Notification of My Resignation
Dear Ms. Douglas.
I am writing to inform. you of my intention to resign from G & S Holdings.
I have appreciated very much my four years' working for the company. The training has been excellent and I have gained valuable experience working within an efficient and professional team environment. In particular, I have appreciated your personal guidance during these first years of my career.
I feel now that it is time to further develop my knowledge and skills base in a different environment.
I would like to leave, if possible, in a month's time on Saturday, 2 January. This will allow me to complete my current workload. I hope that this suggested arrangement is acceptable to the company.
Once again, thank you for your support.
Yours Sincerely,
Stephen Feenney
What is the main idea of Stephen's e-mail？
A．Saying farewell to his colleagues in G&S Holdings
B．Conveying his gratitude to the manager
C．Asking his manager for a leave due to illness
D．Informing his manager of the resignation
Task 2
Directions: This task is the same as Task 1. The 5 questions or unfinished statements are numbered 41 through 45.
Learn More in Five Days Than Some Managers Learn in Forty Weeks
Interpersonal skills Senior Managers
People management skills are the most important skills a manager can develop. What differentiates the leader from a manager is that the leader has acquired not just the technical and strategic skills but has the interpersonal skills to make things happen.
No doubt on your way up through the ranks, you have come across managers who--while they may be very good at other aspects of their job--are decidedly lacking in interpersonal skills. And you know, and they have been told, that their future will be affected greatly by this lack of human skills.
This program is totally devoted to developing those managerial skills in people on their way to the top. It covers motivating, assessing, rewarding, leading and developing people. Very simple models of interpersonal relationships are used to focus attention on understanding one's own behavior, its impact on others, understanding the goals of others and integrating a group into a winning team.
Professor John Hunt, Program Director, deliberately limits the number of people on this program to guarantee personal attention between tutors and participants. To match the content precisely to your needs, we ask you to do some pre-course work which includes a survey of those who work with you. This data is linked to our own large databank on how effective managers operate. We then work with you to develop your own specific goals as a manager.
How long is the course program？.
A．Five days.
B．Ten weeks.
C．Forty weeks.
D．Not mentioned.
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