题目内容
（请给出正确答案）
What should customers do before drinking the syrup？
A．Heat it.
B．Add oil in it.
C．Shake it gently.
D．Mix it with water.
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（由简答题聘请的专业题库老师提供的解答）
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A.5%
B.10%
C.15%
D.20%
A、Customer Analysis
B、Marketing Investigation
C、Resource Preparation
D、Staff recruitment
The author seems to suggest that in order to improve advertising the customer should
A．remind advertisers of what have been overlooked.
B．take over the management of advertising agencies.
C．take no notice of what is reflected in ads.
D．refuse to buy products misrepresented by some ads.
A、lie to the customer.
B、tell the customer you don't know what to do.
C、tell the customer to wait while you speak with a manager.
D、go on your lunch break and call your mom.
What attitude does the author think a small business should take to customers'problems？
A．Customers’complaints should be corrected if they are not reasonable．
B．An explanain should be made to the customer about what has caused the problem．
C．A small business should do whatever it could to solve the problem．
For two candidates
Customer Involvement
Your company has decided to try to increase customer involvement in the range and quality of its products. You have been asked to consider how this could be done.
Discuss, and decide together:
&8226;how customer opinion of products can be obtained most effectively
&8226;what use a company should make of information provided by customers
For three candidates
Employee of the Year Award
Your company has decided to introduce an Employee of the Year award. You have been given the task of organising this scheme,
Discuss, and decide together:
&8226;what criteria should be used to select the winner
&8226;which people inside and outside the company should be asked to help choose the winner
&8226;what kinds of rewards would be most suitable for the winner
According to the information, what should employees do if they need to have more details？
A．Visit an authorized dealer
B．Show their employee identifications
C．Contact the customer service department
D．Call a local department store
A、Informing customers that the company exists
B、Raising customer awareness of the product
C、Motivating customers to buy
D、Letting customers know that they need a product
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