听力原文：W: Look, I don't want to be a nuisance, but I'm afraid I'm not happy with my room

M: I'm sorry about that, madam. What's the matter？

W: Well, frankly, the state of decoration is appalling ...

M: Ah, yes, madam. That room is due to be redecorated next week.

W: Also, the window won't open ...

M: Won't it, madam？ I'll get George to come and look at it.

W: ... and I can't get any hot water in the shower.

M: Ah, perhaps you didn't run the water long enough, madam.

W: I ran it for four or five minutes. That should be long enough.

M: George ... George ... Hart, will you go up to room 43 ... and check the shower and see if you can open the window ...

W: Look, I'm sorry but I'd like another room.

M: Shall we see if we can sort out these little difficulties first, madam？

W: As far as room 43 is concerned, I don't mind what you do, but I want a clean room, in reasonable decorative order, with windows that open and a shower that works.

M: Let me see ... I can let you have a double room, madam.

W: I don't want a double room. I want a single room.

M: I'm sorry, madam, but I'm afraid 43 is the only single room available at the moment. However, I could have a word with the manager when he comes in.

W: I think you'd better.

(20)

A．The decoration is terrible.

B．The window won't open.

C．The room isn't clean.

D．There is no hot water for the shower.