Extract 1 In any relationship the worst pitfall is possessiveness. You must never thi
According to Dr. Mead, the attitude of beings from outer space towards us is one of______.
A.unfriendliness
B.suspicion
C.superiority
D.hostility
According to Dr. Mead, the attitude of beings from outer space towards us is one of______.
A.unfriendliness
B.suspicion
C.superiority
D.hostility
?Which extract (A, B, C , D or E ) docs each statement 1-8 refer to?
?For each statement 1-8, mark one letter (A, B, C , D or E ) on your Answer Sheet.
?You will need to use some of these letters more than once.
A Extract 1
You are not providing product or service to yourself, so even if you are convinced that you have your finger on the pulse of the buying public, you must remain objective in your view of how others see you. How do you do this? Simply ask your customers and prospects! Most of them will be happy to tell you how they feel about dealing with your business. However, if you can't find the time or wherewithal to ask customers directly, then enlist the assistance of a third patty to collect this information for you. But once you have this information, turn it into knowledge by using it to improve your customer interactions!
B Extract 2
If there are any difficult but necessary policies or procedures that your customers must navigate through in order to do business with you, don't sugarcoat it by pretending that it's simple or nonexistent. Instead, take some time to come up with a well thought-out explanation of the issue, and provide clear, detailed, and easy to find directions for addressing the issue. Usability testing for any automated system is a must!
C Extract 3
Not to be condescending, but many times we axe so familiar with our product or service that we unconsciously feel that everyone has the same understanding we do. Assume that explanations and definitions are necessary, and then provide customers the option of passing them by when they are not needed. Web sites am great for this, as terms and phrases can be presented in hypertext, where a user can click on the text and a definition or example can pop up in a new window. Don't make your customers have to seek out understanding of your product or service. Many of them will not pother with the effort, and simply move on to a competitor who provides a clearer presentation of what they do, and the benefits therein.
D Extract 4
You and your competition are going after the same market. Obviously, some of that market is choosing a competitor instead of you. Why is that? What is it that the competitor is doing to present itself, its business, and its benefits, which appeals to certain segments of the market? Identify, understand, and utilize these things to your advantage. If there are aspects of your competitors’ business that can improve your offerings, then borrow them and make them your own. If you can do them better, by all means, do them and let customers and prospects know. You are never the only game in town; your market knows that, and you need to know it, too.
E Extract 5
Be specific when you promise something, and by all means, deliver on that promise. If something prohibits you from delivering on that promise, you need to notify the customer as soon as possible, be upfront about why you cannot deliver, and inquire as to what you can do to make amends. Your business's credibility is at stake, so do not take this lightly. Otherwise, the expectations that you've set for your customers will be one of disappointments, which is a surefire way to kill your business.
Use simple language to describe your products.
Section B
Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D.
(27)
A.It carries its own oxygen supply.
B.It does not need any oxygen during the flight.
C.It can produce oxygen during the flight.
D.It extract oxygen from the air that flows through the engine.
TASK TWO--BENEFIT
?For questions 18--22, match the extracts with the statements, listed A--H.
?For each extract, choose the benefit stated.
?Write one letter (A--H) next to the number of the extract.
A It is easy to get any places
B It attracts more people to come
C It's a very convenient way to earn money.
D It can make customers smile
E It's a good selling way
F It's helpful to reconnect current clients and impress potential clients.
G It's more reliable
H It's low-cost
Compared with Extract 1 the room described in Extract 3 appears to ______ .
A.be more comfortable
B.be more colourful
C.contain more furniture
D.possess a greater variety of style
(a) IAS 37 Provisions, contingent liabilities and contingent assets prescribes the accounting and disclosure for those items named in its title.
Required:
Define provisions and contingent liabilities and briefly explain how IAS 37 improves consistency in financial reporting.
(b) The following items have arisen during the preparation of Borough’s draft financial statements for the year ended 30 September 2011:
(i) On 1 October 2010, Borough commenced the extraction of crude oil from a new well on the seabed. The cost of a 10-year licence to extract the oil was $50 million. At the end of the extraction, although not legally bound to do so, Borough intends to make good the damage the extraction has caused to the seabed environment. This intention has been communicated to parties external to Borough. The cost of this will be in two parts: a fixed amount of $20 million and a variable amount of 2 cents per barrel extracted. Both of these amounts are based on their present values as at 1 October 2010 (discounted at 8%) of the estimated costs in 10 years’ time. In the year to 30 September 2011 Borough extracted 150 million barrels of oil.
(ii) Borough owns the whole of the equity share capital of its subsidiary Hamlet. Hamlet’s statement of financial position includes a loan of $25 million that is repayable in five years’ time. $15 million of this loan is secured on Hamlet’s property and the remaining $10 million is guaranteed by Borough in the event of a default by Hamlet. The economy in which Hamlet operates is currently experiencing a deep recession, the effects of which are that the current value of its property is estimated at $12 million and there are concerns over whether Hamlet can survive the recession and therefore repay the loan.
Required:
Describe, and quantify where possible, how items (i) and (ii) above should be treated in Borough’s statement of financial position for the year ended 30 September 2011.
In the case of item (ii) only, distinguish between Borough’s entity and consolidated financial statements and refer to any disclosure notes. Your answer should only refer to the treatment of the loan and should not consider any impairment of Hamlet’s property or Borough’s investment in Hamlet.
Note: the treatment in the income statement is NOT required for any of the items.
The following mark allocation is provided as guidance for this requirement:
(i) 5 marks
(ii) 4 marks
What is the purpose of the archway described in Extract 1?
A.To hide an unattractive fireplace.
B.To give the room an exotic eastern style.
C.To join the dining room with the sitting room
D.To make room for the unusual seating arrangements.
Extract 1, 2 and 3 all imply the importance of______..
A.self respect
B.understanding
C.flexible opinion
D.self-examination
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