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提问人：网友wisdom_sjb 发布时间：2022-01-06

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*[]Kevin has just finished his economics degree. He would like to visit a city that has a

*[]

Kevin has just finished his economics degree. He would like to visit a city that has a big business centre and also offers traditional goods for the tourist to buy.

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第1题

Judy Sodhi is in her fi rst teaching year at the National College, a private college offer

ing short courses in accounting, auditing and management. In her fi rst year Judy has primarily taught the Certifi cate in Managerial Finance. This is a three-day short course which ends in an externally set examination, marked and invigilated by staff employed by the Institute of Managerial Finance (IMF). The IMF also defi nes the syllabus, the length of the course and accredits colleges to run the course. There are no pre-conditions for candidates who wish to attend the course. Last year Judy ran the course 20 times with an average of nine students on each running of the course. At the end of each course every student has to complete a post-course evaluation questionnaire. Judy does not see these questionnaires and has received no feedback about her performance.

As the college is a virtual organisation using serviced training rooms, Judy rarely sees her manager Blake Jones. However, he contacted her recently to suggest that they should conduct her fi rst appraisal and a date and time was agreed. Blake explained that ‘it would be just a general chat looking at how the year had gone. We need to do one to satisfy the college and the IMF’. The time of the appraisal was set for 3.00 pm, fi nishing at 5.00 pm.

The appraisal did start with a general discussion. Blake outlined the plans of the organisation and his own promotion hopes. Judy was surprised to see that Blake was not following any standard list of questions or noting down any of the answers she made. She told him that one of her main problems was the numeracy level of some of the candidates. She recognised that the course had no pre-conditions, ‘but it does require some basic mathematical skills that some of our candidates just do not have’.

After listening to Judy for a while Blake produced a statistical summary of the feedback questionnaires from the courses she had run in the last year. He said that the organisation expected its lecturers to attain an acceptable result in all 10 questions given in the post-course questionnaire. An acceptable result ‘is that 90% of all candidates said that they were ‘satisfi ed or very satisfi ed’ with key aspects of the course’. Judy had achieved this on seven of the questions but specifi cally failed on the following performance measures;

– Percentage of candidates who felt that the course was relevant to their current job – only 65% of your candidates felt that the course was relevant to their current job.

– Percentage of candidates who passed the examination – only 88？88% of your candidates passed the examination.

– Percentage of candidates who felt that the course pace was satisfactory – only 75% of your candidates felt that the pace of the course was satisfactory.

After expressing her surprise that she had not been given this information before, she immediately returned to the problem of numeracy skills. ‘As I told you’ she said ‘some of these students lack the mathematical skills to pass. That’s not my fault, it is yours – you should not have let them on the course in the fi rst place. You are just fi lling the places to make money’.

After a heated discussion, Blake then turned to the ‘last thing on my agenda’. He explained that it was only college policy to give pay increases to lecturers who had achieved 90% in all 10 questions, so there would be no increase for Judy next year. However, he also needed to discuss her workload for next year. He produced a spreadsheet and had just begun to discuss course planning and locations in great detail when his mobile phone rang. ‘I am sorry, Judy, I have to collect the children from school – I must go. I will write down your planned course assignments and e-mail them to you. I think that was a very useful discussion. Overall we are very happy with you. See you at the end-of-year party, and of course at next year’s appraisal.’ He left at 4.30 pm.

Required:

(a) Based on Judy’s appraisal, evaluate the appropriateness of the appraisal process and performance measures at the National College, from both an employee and an organisational perspective. (15 marks)

(b) Explain the concept and purpose of competency frameworks for organisations, assessing their potential use at the National College and the Institute of Managerial Finance. (10 marks)

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第2题

Everyone who eats in Carman's Country Kitchen in South Philadelphia knows that if

you need a job,a place to stay or a friendly ear on a blue day,you come to Carman Luntzel.The six-foot,46 year-old powerhouse not only cooks,she also acts as her restaurant's discussion leader and matchmaker.When breakfast regular Stephen Sacavitch wasn't meeting women,she put his picture on a bulletin board,with the words:"Girls.Nice guy.Give him a break."Last September a coffeepot left on a red-hot burner nearly destroyed the restaurant.Luntzel didn't have insurance.But bad news has a way of turning good at Carman's.Bereft at the thought of no more buttermilk pancakes or homemade pear pie-and no more Carman dishing out advice and help-her customers pitched in.They boarded up her windows,removed debris and primed and painted her scorched walls.It wasn't just the regulars.A guy on a motorcycle dropped off some cash.A woman from a nearby restaurant scoured charred dishes and stuck two $50 bills in Luntzel's pocket as she left.Just three weeks after the blaze,Luntzel was serving breakfast again."It was incredible,"she says."There's a sense about Carman that is just can-do,"says regular Kevin Vaughan."It's infectious."

The word "powerhouse"in paragraph one means ()

A、a small powerplant

B、a good restaurant

C、an energetic person

D、an angry woman

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第3题

SECTION CNEWS BROADCASTDirections: In this section you will hear everything ONCE ONLY. Lis

SECTION C NEWS BROADCAST

Directions: In this section you will hear everything ONCE ONLY. Listen carefully and then answer the questions that follow. At the end of each news item, you will be given 10 seconds to answer the questions.

听力原文： The United States central bank has cut its main interest rate to the lowest level on record. But instead of cutting it by a fixed rate, it has opted for a target range, reducing it from 1% to between 0 and 0.25%. U.S. stock markets reacted positively. The New York Dow Jones Index closed up more than 4%. Our Washington correspondent Kevin Conolly reports.

It is a dramatic move from the Federal Reserve Board designed to signal both to Wall Street and to Main Street (6-1)the American authorities are doing eveuthing they can to fight back for the economy slides into recession. Interest rates in the US have now been cut by a full five percentage points in just over a year. (6-2) The plan is to make borrowing so cheap that liquidity returns to the economy and restores confidence and consumption levels. The outlook for the American economy remains bleak and the Fed says it's likely that rates will remain exceptionally low for some time.

Which is NOT the aim of the United States central bank to cut its main interest rate to the lowest level on record？

A．To make borrowing cheap.

B．To restore consumption level.

C．To curb people's enthusiasm for stocks.

D．To help liquidity return to the economy.

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第4题

Timberwolves are Marching to a New Tune 森林狼按新的节拍在前进For the past seven years，Kev

Timberwolves are Marching to a New Tune

森林狼按新的节拍在前进

For the past seven years，Kevin McHale has struggled to put the right combination around his superstar，Kevin Garnett.McHale brought in dozens of players to complement his main man，but in the end the Timberwolves always looked like the'70s band Wings-one star(Paul McCartney) and a bunch of people nobody noticed.

With apologies to all of you who still are jamming to"Silly Love Songs，"Wings never could live up to the Beatles.They didn't have the star power.

Well，McHale finally has found his own personal John Lennon and Ringo Starr，and their names are Sam Cassell and Latrell Sprewell.The two veteran guards have given the Wolves an edge they've never had before，and suddenly Garnett doesn't have to do it all by himself. Wednesday in San Antonio，Garneu struggled at the start，found himself in foul trouble and never really got into the flow of the game.As all superstars do，he still managed to put up good numbers(22 points and 10 rebounds).But Gamett never found his groove.and he certainlv didn't control the game.

Fortunately for Kevin Garnett，he didn't have to.Cassell，who has hit more big shots than anyone this side of Reggie Miller，came through with a huge game.Displaying his uncanny knack for creating his own midrange shots，Cassell riddled the Spurs'defense for 33 points including several clutch buckets in the fourth quarter.

Some guys like to take big shots.Cassell needs them.When the game gets tight and his.team needs a basket，Sam's eyes light up and he enters another world.He lusts for moments like those. Sprewell also had a major impact in Wednesday's victory，scoring 24 points and sealing the win with a steal and a highlight-reel slam．He is playing with amazing energy and zeal，and a touch of attitude that we haven't seen from Wolves players in the past.Together.the"Big Three" have become a major force that has to rank with any combination in the league.

Wednesday's victory in San Antonio epitomized the type of team that Minnesota has been all season.The Wolves defended well，scored 100 points against the league's best defense．got major contributions from their bench and huge shots from their stars，and showed a resilience and confidence usually reserved for championship teams.

After several first-round flameouts，is this the year the Wolves finally make it over the hump in the playoffs？It's only January，so we probably shouldn't get ahead of ourselves.But the team I saw Wednesday night showed all the signs of being a major player in the NBA playoffs this spring.

If things fall just right for McHale，maybe he can finally stop fiddling with his roster and simply"Let It Be."

What kind of game of the following is talked about in this passage？

A．volleyball game

B．football game

C．basketball game

D．badminton game

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第5题

听力原文：Lucy Long time no see. How are you going？ Kevin Good to see you again. Im busy

with my final paper these days. Lucy Wow. How is that？ Kevin Well, Professor Smith required me to research violence on television. For me, you know, its really challenging. At the very beginning, I had no idea of how to go about it. Lucy Indeed, its quite demanding. Kevin Fortunately, Professor Smith did me a favor and told me how to make a research design and the efficient way to gather material. Lucy And now hows it going？ Kevin Very well actually. Ive been doing the market research project. I have just gotten the results of the survey back and so now I have got to draw some conclusions from the information ive collected. Lucy Thats good. Im still writing my questionnaire. In fact Im starting to panic as the project deadline is in two weeks and I dont seem to be making much progress at all. Kevin What is your topic？ Lucy Forms of Transportation in the City. What about you？ Kevin Ive been finding out peoples attitudes to the amount of violence on television. Lucy Thats interesting. What do your results show？ Kevin Well, as I said, I havent finished writing up my conclusions yet, but it seems most people think there is a problem. Unfortunately, no real agreement has been reached on the action that needs to be taken. Lucy What did they say？ Kevin Nearly everyone surveyed said that there was too much violence on TV. A lot of people complained that American police serials and Chinese kung fu films were particularly violent. The main objection seems to be that although a lot of people get shot, stabbed, decapitated and so on, the films never show the consequences of this violence. Although people die and get horribly injured, nobody seems to suffer or live with the injuries. Any children watching might take the heroes of these programs as role models and copy their behavior. Lucy So what should be done as most people suggest？ Kevin A lot of people are concerned about how these films affect children. They are particularly worried that children will try to behave like the stars. The survey shows that violent programs should only be broadcast after 10:00 p. m. when most children are already in bed. There is also a significant minority of people who feel that violent films should be banned altogether. Lucy How did people feel about the violence on news broadcasts？ Kevin Most of the responses I have looked at have felt that violence on news broadcasts is more acceptable as its real. Although it is unpleasant, it is important to keep in touch with reality. Still, many people thought that it would be better to restrict violent scenes to late evening. Lucy So how are you going to do your research？ Kevin Im going to interview my residents in the shopping mall. What Ill do is asking people if they have five minutes to spare to answer a few questions. If they agree, I will ask them some multiple choice questions and tick off their answers on my sheet. In that way I can select people of all ages and attitudes, so my sample should be reasonably representative. Lucy Do your residents agree to answer your questions？ I mean, do they like to share their ideas with you？ Kevin Not all. Sometimes they think its useless to do such research, they take it for granted. Lucy Oh. Isnt it very difficult to ask meaningful questions using multiple choices？ Kevin Yes, it is. I suppose your survey has the advantage of more detailed information. However, in most cases people wont bother to give answers that require toe much effort on their part. Lucy So then, do you have any tips for writing a successful survey based on your experience？ Kevin Er... the secret is to write simple multiple choice questions that target the information you are looking for. Therefore, it is better to write a lot of short specific questions than fewer longer general ones.Narrator Listen to part of a conversation between two students. Now get ready to answer the questions. You may use your notes to help you answer.

What is the problem that the male student has met while writing his final paper？

A．No real agreement on the action that needs to be taken.

B．No complaints about American police serials.

C．No complaints about Chinese kung fu violence films.

D．No need to care about the consequences of violence on TV.

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第6题

听力原文：Narrator Listen to part of a conversation between two students. Lucy Long time

no see. How are you going？ Kevin Good to see you again. Im busy with my final paper these days. Lucy Wow. How is that？ Kevin Well, Professor Smith required me to research violence on television. For me, you know, its really challenging. At the very beginning, I had no idea of how to go about it. Lucy Indeed, its quite demanding. Kevin Fortunately, Professor Smith did me a favor and told me how to make a research design and the efficient way to gather material. Lucy And now hows it going？ Kevin Very well actually. Ive been doing the market research project. I have just gotten the results of the survey back and so now I have got to draw some conclusions from the information Ive collected. Lucy Thats good. Im still writing my questionnaire. In fact Im starting to panic as the project deadline is in two weeks and I dont seem to be making much progress at all. Kevin What is your topic？ Lucy Forms of Transportation in the City. What about you？ Kevin Ive been finding out peoples attitudes to the amount of violence on television. Lucy Thats interesting. What do your results show？ Kevin Well, as I said, I havent finished writing up my conclusions yet, but it seems most people think there is a problem. Unfortunately, no real agreement has been reached on the action that needs to be taken. Lucy What did they say？ Kevin Nearly everyone surveyed said that there was too much violence on TV. A lot of people complained that American police serials and Chinese kung fu films were particularly violent. The main objection seems to be that although a lot of people get shot, stabbed, decapitated and so on, the films never show the consequences of this violence. Although people die and get horribly injured, nobody seems to suffer or live with the injuries Any children watching might take the heroes of these programs as role models and copy their behavior. Lucy So what should be done as most people suggest？ Kevin A lot of people are concerned about how these films affect children. They are particularly worried that children will try to behave like the stars. The survey shows that violent programs should only be broadcast after 10:00 p. m. when most children are already in bed. There is also a significant minority of people who feel that violent films should be banned altogether. Lucy How did people feel about the violence on news broadcasts？ Kevin Most of the responses I have looked at have felt that violence on news broadcasts is more acceptable as its real. Although it is unpleasant, it is important to keep in touch with reality. Still, many people thought that it would be better to restrict violent scenes to late evening. Lucy So how are you going to do your research？ Kevin Im going to interview my residents in the shopping mall. What Ill do is asking people if they have five minutes to spare to answer a few questions. If they agree, I will ask them some multiple choice questions and tick off their answers on my sheet. In that way I can select people of all ages and attitudes, so my sample should be reasonably representative. Lucy Do your residents agree to answer your questions？ I mean, do they like to share their ideas with you？ Kevin Not all. Sometimes they think its useless to do such research, they take it for granted. Lucy Oh. Isnt it very difficult to ask meaningful questions using multiple choices？ Kevin Yes, it is I suppose your survey has the advantage of more detailed information. However, in most cases people wont bother to give answers that require too much effort on their part. Lucy So then, do you have any tips for writing a successful survey based on your experience？ Kevin Er...the secret is to write simple multiple choice questions that target the information you are looking for. Therefore, it is better to write a lot of short specific questions than fewer longer general ones. Now get ready to answer the questions. You may use your notes to help you answer. 30. What is the problem that the male student has met while writing his final paper？ 31. Which of the following is NOT a suggestion for dealing with violent programs？ 32. What are the responses to violent programs on news broadcasts？ 33. How is the male student going to do the research？ 34. According to the male student, what is the secret of writing a successful survey？Narrator Listen to part of a conversation between two students. Now get ready to answer the questions. You may use your notes to help you answer.

What is the problem that the male student has met while writing his final paper？

A．No real agreement on the action that needs to be taken.

B．No complaints about American police serials.

C．No complaints about Chinese kung fu violence films.

D．No need to care about the consequences of violence on TV.

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第7题

Kevin Arthur used to work for a local business producing CDs and has contacts with perform

ers in the music business.

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第8题

You thought the rising cost of college tuition was bad？ Then check out the rising cost of

college textbooks. The American Enterprise Institutes Mark Perry has put together a detailed chart showing the notorious, 812 percent rise in the cost of course materials since 1978, as captured in the Bureau of Labor Statistics consumer price index data. The price of all those Introduction to Sociology and Calculus books have shot up faster than health-care, home prices, and, of course, inflation. Academic publishers will tell you that creating modern textbooks is an expensive, labor-intensive process that demands charging high prices. But as Kevin Carey noted in a recent article, the industry also shares some of the dysfunctions that help drive up the cost of healthcare spending. Just as doctors prescribe prescription drugs they will never have to pay for, college professors often assign titles with little consideration of cost. Students, like patients worried about their health, dont have much choice to pay up, lest they risk their grades. Meanwhile, Carey illustrates how publishers have done just about everything within their power to step up their profits, from bundling textbooks with software that forces students to buy new editions instead of cheaper used copies, to suing a low-cost textbook start-ups over ill-conceived and inadequate copyright claims. And that has consequences for students. According to the National Association of College Stores(NACS), the average college student reports paying about $655 for textbooks and supplies annually, down a bit from $702 four years ago. The NACS credits that fall to its efforts to promote used books along with programs that let students rent rather than buy their texts. But to put that $655 in perspective, consider this: after aid, the average college student spends about $2,900 on their annual tuition, according to the College Board. Were not talking about just another drop in the bucket here. AEIs Perry writes that hes confident open educational resources, made available via the web, will eventually make traditional textbooks obsolete, just as Wikipedia killed off the encyclopedia. The difference is that nobody I know ever had a college professor who said, "If you dont read the encyclopedia, youll likely fail this class." If we ever want to bring the cost of these books under control, the faculty need to become responsive to the problem.

The first paragraph is mainly concerned with______.

A．the rising cost of college tuition

B．a detailed chart of price indexes

C．the exceedingly high rate of inflation

D．the soaring price of college textbooks

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第9题

According to Kevin J. McGoman, the birds that he has trapped in the past harassed him, whi

le those that have benefited from his handouts of peanuts ______.

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第10题

Australias new Prime Minister Kevin Rudd has opposedA．corruption in Papua New Guinea.B．min

Australias new Prime Minister Kevin Rudd has opposed

A．corruption in Papua New Guinea.

B．mining in the Kokoda Track.

C．making a fortune in Papua New Guinea.

D．protest against Australia.

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