Unit 2 Travel Unit Quiz Quiz 1: Multiple Choices. Directions: Directions: choose the best answer for each sentence. 1. Travel happens with or without luggage, and it can be one way or ________ trip. A. around B. round C. back 2. If you go abroad, you need your ________ as one of your travel documents. A. passport B. money C. insurance 3. The ________means the luggage put in the special zone in the airplane and you have to pick it up in the airport after you arrive. A. check-in B. carry-on C. baggage 4. When you try to describe a beautiful place, you can use _______. A. picturesque B. touristy C. prosperous 5. In customer loyalty program, customers are often given a unique ______, such as a membership card. A. reward B. letter C. identifier 6. Loyalty programs could _________. A. largely increase investment B. decrease the company’s fame C. strengthen the relationship with customers 7. According to the video, the evidence has a number of different forms: quotes, statistics and_______. A. facts B. examples C. contrast 8. According to the video, English listening is influenced by________. A. speaking speed B. noisy environment C. the listener’s emotion 9. We can use the context, grammar and ______ to help us understand what others are talking about. A. imagination B. non-vocal information C. anticipation 10. Dealing with a customer’s complaints, you should_______________. A. repeat back what you are hearing to show that you have listened B. keep on asking questions to dig out the truth C. always stand on your company to defend its benefits 11. Try to deal with customers’ complaints with a sense of _______. A. emergence B. emergency C. emergent 12. Before you make a complaint, __________. A. try to expose your experience to the social media B. try to get to know the company’s history C. try to figure out who is in charge 13. The letter to point out a mistake by the letter's recipient is called the letter of _______. A. complaint B. order C. request 14. In the first paragraph of a business letter, you should introduce yourself and your ______. A. interest on the company B. purpose of writing this letter C. good wish for the relationship between two companies 15. Charts and graphs are ways to make information visual and accessible.There are______. A. pie graphs B. bar charts C. line charts 16. ________ is/ are directly shown in the chart or graph. A. The general tendency B. Time periods C. Similarities and differences 17. The word “Tips” can be understood as the initial letter combination of________. A. “To insure prompt service” B. "To interpret proper service" C. “To increase private service” 18. Sometimes restaurants add an automatic gratuity and often the gratuity is set at _______. A. 15% B. 20% C. 18% 19. Waiters need tips because________. A. they want more money B. their salary is low C. they obey the law 20. “Do in Rome as Romans do” means when we travel, we should________. A. do as the local people according to their customs, traditions and culture B. do as we like in a foreign place C. do as the tourist guide suggests Quiz 2: Sentence arrangement. Direction: Arrange these options to deal with complaints. Each option should be used only once. 21. A. I hope you can understand. B. Thank you for choosing our company. C. But we will send you a special gift as compensation and we will enhance the training of our employees to offer better and more comfortable services. D. I’m sorry about your broken luggage and the impolite treatment from our manager on duty. E. I’m afraid that what you can get is just a new bag because we have our regulations and our policy. Answer: ________________ 22. A. Because our airline hasn’t finished the replacement of all the old airplanes, a few are still working. B. We will offer a 50% discount for your next trip from Barcelona to NY as compensation. C. I believe you will have a better travel experience in the future with the new airplane and good services. D. I’m sorry for your awful travel experience! E. Thank you for your criticism! F. I’m afraid your flight is the one. Answer: ________________ Quiz 3: Matching Directions: Please match the loyalty programs with their content. 23. 1. points programs, 2. spend programs, 3. tiered programs, 4. paid programs, 5.punch programs _______ Customers are rewarded a product or service of equal or lesser value free of charge for purchasing a particular product or service with “punches.” ________The programs let customers accumulate points that they can redeem for rewards or free products/services. _________ The programs give customers rewards based on different levels of spending or points. _________ Customers get loyalty credit for the amount they spend at the business. _________ The programs provide an exclusive feel by incorporating a monthly or yearly fee that members pay for access to special services, discounts, or unique opportunities. Answer: ________________ Quiz 4: Judging Directions: Please mark the statements with T or F. 24. There is only block format for business letter. 25. Your signature is under the typed name. 26. Don’t make your letter hard to understand or too long for business letters. 27. A business letter is a letter from one company to another or between organizations and their customers, clients and other external parties. 28. When you greet the recipient, you can use Mr., Miss, Mrs. Or Ms. Key: Quiz 1: Multiple Choices. Directions: Directions: choose the best answer for each sentence. 1. B 2. A 3. A 4. A 5. C 6. C 7. B 8. A 9. B 10. A 11. B 12. C 13. A 14. B 15. B 16. B 17. A 18. C 19. B 20. A Quiz 2: Dialogue-making. Direction: Create a dialogue with the options. Each option should be used only once. 21. DEACB 22. DAFBCE Quiz 3: Matching Directions: Please match the loyalty programs with their content. 23. 51324 Quiz 4: Judging Directions: Please mark the statements with T or F. 24. F 25. F 26. T 27. T 28. T
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