题目内容
（请给出正确答案）
A.are
B.will be
C.is
D.are going
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更多“The manager, together with his wife and two sons, _____ to arrive on the morning flight（）”相关的问题
The manager together with his colleagues______a warm welcome then．
A．were receiving
B．receive
C．is receiving
D．was receiving
Manager Selecting
Your company needs to select a new manager for a new branch in another city. You have been asked to submit ideas on how to select the right person and make this new position attractive.
Discuss, and decide together
&8226;What qualities a new manager should have
？What types of financial incentives the company could offer to a new manager
？The impoffance and necessity for setting up a customer hotline.
？Comparison of its cost and its impact on customer loyalty.
The After-sales Manager of your company proposes to set up a customer hotline to improve customer services. You have been asked to submit ideas on the rationale for such a proposal.
Discuss, and decide together：
？The importance and necessity for setting up a customer hotline.
？Comparison of its cost and its impact on customer loyalty.
•Choose the best word or phrase to fill each gap from A, B, C or D on the opposite page.
•For each question (19-33), mark one letter (A, B, C or D) on your Answer Sheet.
The bank with ideas
with several hundred years of history behind it, the APL Bank has few problems in convincing businesses that it is a reputable and secure (19) of a range of banking services. Now, it is demonstrating to business customers that it is flexible and responsive enough to (20) their changing needs in the 21st century.
Based in London, APL offers banking services to businesses throughout the UK via its branch (21) . Most customer service provision is (22) out by personal account managers based in local branches, together with (23) staff at company headquarters.
An important (24) for APL has been to make it easy for customers to (25) business with the bank. They can contact their account manager by direct line or email; if the manager is on holiday, a carefully chosen colleague becomes the 'account contact' and (26) with the customer during the manager's (27) . In addition, for those who want (28) to their bank at any time of day or night there is now a 24-h0ur phone-based service.
In order to remain competitive and build customer loyalty, the bank guarantees to turn around urgent loan (29) within 24 hours. This focus on the customer has also been a driving (30) in APL's recruitment and development policy. For example, newly inducted staff (31) a 'customer service review' to find out what it is like to be on the other side of the desk, asking to borrow money.
Together, these (32) in banking have achieved excellent results. The customer (33) is growing fast, and last year the bank gained 36,000 new business accounts.
(19)
A．producer
B．supplier
C．provider
D．giver
听力原文：M Do you know someone named Ellen Fisher？ Works in Procurement, I think？
W No, she's in Human Resources. Yes, I know her, we work together quite often. Why？
M I've been put on a project team that she's leading. I just wanted to know what she's like.
W Very businesslike. She's nice, don't get me wrong. But when it's time to work, she doesn't waste time. She's a great project manager; I think you'll enjoy working with her.
Where does Ellen Fisher work？
A．Procurement
B．Human Resources
C．Business Support
D．Facility Services
Scenarios and Questions The Busy Day (Scenario) Don Eskew, plant manager at Control Systems, Inc., sighed as he sipped his first cup of coffee at 5 a.m. and read his agenda for the day. He is giving two company tours in the morning; the first to a newspaper reporter who is writing a story on the new plant expansion and has several questions, and the second to a group of Control Systems, Inc., managers from the east coast. He then has a meeting with unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he always hates). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the Division President. Finally, in late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible. Whew! Just another day in the glamorous life of a manager. Together, all of these behaviors performed by Don during his busy day correspond to the management roles discovered in the late 1960s by which of the following management scientists？
A、Herzberg
B、Skinner
C、Mintzberg
D、Fayol
阅读理解：阅读下面短文，选择合适的内容将短文补充完整。
A WELCOME SPEECH
A. set new goals
B. keep growing
C. take this opportunity to
D. made the right decision
E. my great honor
I am Peter, Sales manager of the company.
First of all, I would like to _____ welcome you to our company.
Our company is one of the leading companies in the electric car industry. I am sure you will be proud of being a member of our company. It is always _____ to keep the business going.We need to _____ for ourselves all the time. As you are fresh, energetic and equipped with new knowledge and new ideas, soon you will realize that you’ve _____ to join us.
Work hard, not only for our company but also for yourself. That’s the only way for you and our company to _____.
Again I would like to welcome you and from today on, let’s work together and succeed together.
？You will hear five short recordings. Each person is talking on the phone.
？For each recording, decide what is the main topic of their call.
？Write one letter (A - H) next to the number of the recording.
？Do not use any letter more than once.
？You will hear the five recordings twice.
A. A departmental meeting
B. An employment interview
C. A negotiation with merchandiser
D. A visit to a plant
E. A shareholders' meeting
F. A training workshop
G. A conference
H. A visit to the trade show
根据下面内容，回答题
The Bank with Ideas
With several hundred years of history behind it， the APL Bank has few problems in （0）....B......businesses that it is a reputable and secure （19）......of a range of banking services．Now， it is demonstrating to business customers that it is flexible and responsive enough .to（20） ......their changing needs in the 21st century.
Based in London， APL offers banking services to businesses throughout the UK via its branch （21）......Most customer service provision is （22）.....out by personal account managers based in local branches， together with （23）.....staff at company headquarters．An important （24）.....． for APL has been to make it easy for customers to （25）......business with the bank．They can contact their account manager by direct line or email; if the manager is on holiday， a carefully chosen colleague becomes the "account contact" and（26）.....． with the customer during the manager"s （27）.....． In addition， for those who want （28）.....to their bank at any time of day or night there is now a 24-hour phone-based service.
In order to remain competitive and build customer loyalty， the bank guarantees to turn around urgent loan （29）.....． within 24 hours．This focus on the customer has also been a driving（30）....． in APL"s recruitment and development policy．For example， newly inducted staff（31）......a "customer service review" to find out what it is like to be on the other side of the desk， asking to borrow money．Together， these （32）......in banking have achieved excellent results．The customer（33）.....．is growing fast， and last year the bank gained 36，000 new business accounts.
（19）应选 查看材料
A.producer
B.supplier
C.provider
D.giver
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