This happened years ago when I was a waitress,but I still remember this specific incident so vividly.As the end of the night was__1__,ten minutes before our restaurant closed,a gentleman came in.I was the __2__waitress who got to stay after closing to serve him his food. The customer was quite__3__with how his food was prepared.He sent his__4__back twice.When it eventually arrived to his liking,he__5__some fresh coffee.Meanwhile,my manager and our cooks were __6__me closely,as they wanted the last customer of the__7__to finally leave so that we could__8__the shop and go home. At that time I was frustrated and tired.I also knew he would probably not__9__very well,seeing his inexpensive meal.__10__,I tried to give him good service. Then in the last ten minutes,as I was refilling his coffee,I somehow__11__it on the table as well as his plate.I apologized,but I was__12__to get him another plate of food as everything was shut down in the __13__.Knowing his previous temperament (性情),I had a certain__14__of how he might react.He asked to speak to the manager. But he__15__shocked me at this point.Instead of__16__to my boss,he simply said,"This young lady's done a fine job.You need to keep her__17__as long as you can!" After that he paid his bill and left,and I eagerly went home. The next morning when I came to work and __18__my tips-you often don't get it till the next day __19__a customer charges it on a credit card-I was__20__that thecustomer had offered a $15 tip for his $8 dinner.People are often much nicer than they look! |