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If you don't know how to help a customer, you should:
A、lie to the customer.
B、tell the customer you don't know what to do.
C、tell the customer to wait while you speak with a manager.
D、go on your lunch break and call your mom.
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![](https://lstatic.shangxueba.com/jiandati/pc/images/no_answer.png)
A、lie to the customer.
B、tell the customer you don't know what to do.
C、tell the customer to wait while you speak with a manager.
D、go on your lunch break and call your mom.
听力原文:M: I hear you got lost on your way to the meeting at the hotel.
W: I don't know how I did it. I’ve been there a million times.
Q: What does the woman mean?
(13)
A.She knew the way very well.
B.She doesn't know where the hotel is.
C.She thinks it's an expensive hotel.
D.She got lost many times.
听力原文:M: Bob Gordon speaking.
W: Hello, Bob. It's Ann here. How's everything?
M: Fine. How about you?
W: Oh, not so bad. Listen, I want to talk to you, Bob, about next Thursday. I hope you haven't forgotten.
M: No, no. I've got it in my diary. Just look it up. Thursday, the 14th, the meeting in Birmingham, I don't know when or where, though.
W: Right. That's what Don White asked me to tell you. It's in Birmingham at a quarter past eleven in the Rose.
M: The Rose Hotel?
W: Yes, the one opposite the park, Er, now you've got the time, right? 11:15, OK?
M: Yeah, fine, 11:15. I may be a few minutes late. There is a train from here at 8:10. I'11 take that one. Which train are you getting?
W: I'm catching the 10:17 one. I get in at about 10:45.
M: OK. See you Thursday then. Cheer then.
W: Bye, Bob.
Why does the woman call the man?
A.To tell him the time and place of a meeting.
B.To tell him how to get to Birmingham.
C.To tell him to visit Don White.
Thinking that you know ______ in fact you don't is not a good idea.
A.what
B.that
C.when
D.which
Thinking that you know______in fact you don't know is not a good idea.
A.what
B.that
C.when
D.which
You may think you know the answer but you don't, ______?
A.don't you
B.may you
C.may not you
D.do you
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