题目内容
（请给出正确答案）
Write a memo to the staff in your department:
informing them about what the customers complain about
pointing out the possible reasons for the complaints
proposing the ways to solve the problem.
Write 40-50 words.
MEMO
To:
From:
Date:
Subject:
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更多“You are a customer service manager in a big supermarket Recently you have received some co”相关的问题
Unit 6 Happiness Homework Task 1 Directions: Please answer the following questions about the video clip in the background. 1. According the video clip, something goes wrong with the way we spend money. What are we advised to do with money? 2. Can you predict what Morrie in Text A would advise us to do to be happy? Task 2 Directions: What would these people advise you to do about happiness? Match each person with his belief. 1. Aristotle ... to create, to achieve 2. George B. Shaw ... to be happy 3. Franklin D. Roosevelt ... to devote to a cause, and to love one’s work 4. James. M. Barrie ... to bring happiness to others Task 3 Directions: Please answer the following question about Text A. 1. According to Morrie, what wrong values do people hold? What solutions did he offer? Task 4 Directions: Fill in the blanks with the words in the box. hap n., haphazard adj., happiness n., mishap n. 1. “...if you have the good ______ to come into their houses...” (archaic usage) 2. Whatever the cause, whether hostile fire or ________ or anything else, the tragic result was the same. 3. Although tough environmental controls were put in place in 2000, enforcement has been ________. 4. The health, ________ and well-being of men, children and women improve. Task 5 Directions: Fill in blanks with the proper form of the following words. 1. Since he is a consistent winner, he is _______ a superior player. (presume) 2. Trying to take on a huge project or task can be _______ and daunting and intimidating for anyone, even the best of us. (overwhelm) 3. His baby sister _______ him for candy. (bother) 4. Doing the laundry every week can be a terrible _______. (bother) 5. The child _______ all his clothes. (outgrow) 6. If a man is threatened with attack, he has five _______: he can fight, flee, hide, summon help, or try to appease his attacker. (alternative) 7. Allow about 8 hours for the drive. _______, you could fly. (alternative) 8. _______ in any department can be attained only by the labor of a lifetime; it is not to be purchased at a lesser price. (excel) 9. Khrushchev did not enjoy it, because it was proof that Marx had been a paid _______ of the Austrian police, spying on revolutionaries. (inform) 10. They meet at the club for _______ and advice. (companion) Task 6 Directions: Please fill in the following blanks with such suffixes as -ee, -er, -eer, and -ess. 1. Telegrams are constituted by three parts: the name and address of the receiver , the text , and the name and address of the ________ (address). 2. He was a member of the Nazi Party, a munitions manufacturer, and a ______ (profit) of slave labor. 3. She cited the reason why legendary British _______ (mountain) George Mallory wanted to climb Qomolangma: "Because it's there. " 4. She will only be a ______ (Baron), which is a comedown for her; she was born a Marquise(侯爵夫人). 5. The United States and many other industrialized countries have a growing ______(retire) population and are expecting that growth to continue. 6. He said that for most ______ (refuge) fleeing their homeland was not about seeking better jobs, but “a question of life or death”. 7. The actress, who is already a _____ (god) in her own country, is finally getting recognition here. 8. The police searched the building for the ______ (escape) but failed to find him. 9. But he will be the fourth chief executive in four years at UBS and will be seen as a temporary _____ (appoint). 10. The Three _____ (musket) is a historical adventure novel written in 1844 by French author Alexandre Dumas. Task 7 Fill in blanks with one word that begins with a specific initial letter. 1. There were constant l_________ about the current conditions of employment. 2. We watched a tremendous game that thoroughly e_________ the crowd. 3. Teaching may be demanding, but it is also r _________. The teachers can have many people’s respect and admiration. 4. She was sorry for her not having phoned. But she had been i __________ busy preparing for the next exam. 5. Believe it or not, I have done nothing wrong. At least I can face them with a clear c____________. 6. One of the valuable outcomes of the campaign was the continued growth and development of the spirit of c ____________ between British and American troops in action. 7. There has been a d__________ shortage of food as well as reduction in people’s standard of living after the terrible earthquake. 8. It is unlikely that such countries will e_______capitalist ideas as these ideas are nothing like what they have had for so long. 9. Joining a global effort, Hong Kong has fully taken up its obligations under the Montreal Protocol (蒙特利尔议定书）to decrease substances that d_____ the ozone layer (臭氧层）. 10. It is her job to r________ any urgent messages to her boss whenever he is on a business trip. Task 8 Directions: Which of the following paragraphs applies classification to support the thesis? A. I will never forget the awful feeling in my first Oral English class at college. I tried hard to listen to every word the teacher spoke, but what she was saying made no sense to me. Bitterly, I admitted that I was so poor at listening and speaking in English. I wept several times, cursing my middle school for failing to provide adequate listening and speaking practice. But finally I calmed down because the familiar words rang in my ears: There must be a way out. I had a rather solid foundation of English vocabulary and grammar. What was left for me to do was to increase my listening input and speaking output. I made it a rule that every morning I would do reading aloud by the campus lake for 40 minutes, and every evening I would stay in the language lab, listening to English for at least an hour. Then at the end of the second year came my happiest moment: I got the Scholarship for Academic Excellence. When the president granted me the award, I grinned from ear to ear, realizing with pleasure that happiness is gained through hard work. B. There are three kinds of book owners. The first has all the standard sets and bestsellers –unread, untouched. (This deluded individual owns wood pulp and ink, not books.) The second has a great many books –a few of them read through, most of them dipped into, but all of them as clean and shiny as the day they were bought. (This person would probably like to make books his own, but is restrained by a false respect for their physical appearance.) The third has a few books or many –every one of them dog-eared and dilapidated, shaken and loosened by continual use, marked and scribbled in from front to back. (This man owns books.)
A、cash cow
B、star
C、question mark
D、dog
A、cash cow
B、star
C、question mark
D、dog
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