题目内容
（请给出正确答案）
A、at the end of the introduction
B、immediately before the first main point
C、after the preview statement
D、before the text of the outline itself
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更多“According to your textbook, the specific purpose statement in a preparation outline should be writte…”相关的问题
A．care for
B．care
C．care about
D．care of
According to Sophie, advertising would
A．take time to improve the figures.
B．produce only temporary results.
C．improve the company's image.
According to the author, it is in the public interest to______.
A．broadcast only popular television programs
B．cater to the needs of all the people
C．broadcast both Westerns and symphonies
D．entertain people only
Part A
Write about one of your experiences, where you had a fight with your best friend. Tell how you became friends again after you did not speak to each other for a couple of weeks.
A、have whatever we want
B、refuse to face all the temptations of the modern world
C、live outside of the world abundant in materials
D、see through names and gains to get at the nature of things
According to the professor, what is a negative result of limiting imports？
A．The pace of technological innovation slows down.
B．The number of domestic low-paying jobs decreases.
C．People move to areas where income is lower.
D．The potential income from exports is reduced.
–– How is your brother these days？
–– He hasn’t been too well recently.
–– ______What’s the matter？
–– I think he ’s been overworking.
A: It ’ll be pleased to hear you ask after him.
B: That ’s not too bad.
C: I ’m sorry to hear that.
D: I ’ te ll him what you said.
A．Almost-free internet phone calls herald the slow death of traditional telephony.
B．Another data service was delivered entirely over the internet.
C．The traditional telephone business have yet to turn a profit.
D．The dramatic shift in the te[ecoms industry has received little attention.
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}
A. staff members
B. company managers
C. those who accompany them
2. When a customer shouts rudely at you, you should {A、B、C}.
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}
A. Be concerned.
B. Be patient.
C. Be amused.
5. Which of the following statements is true according to the passage？ {A、B、C}
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
a．Please state your best terms and discount for cash．
b．Please put us on your very best shipping terms as regards discount．
c．We shall be glad to have your specific inquiry．
d．We have received an inquiry for the goods from the firm．
e．Please put us on your best terms，as this order forms part of a contract．
f．please let us have information as to the price and quality of the goods．
g．We invited inquiries for the goods from the customers．
h．Will you please let us have a list of items that are imported by you．
i．We answered the inquiry received from the firm．
j．Would you care to send us some samples with the quotations？
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