Guest: Excuse me, which is the way to the bar? Concierge: _______________
A、It's over there, next to the dining hall.
B、Okay, one moment please.
C、Turn right.
D、You can ask our front office staff.
A、It's over there, next to the dining hall.
B、Okay, one moment please.
C、Turn right.
D、You can ask our front office staff.
A、“Please wait for a moment.”; “Thank you for calling.” and “Hey, how are you?”
B、“I don’t know.”; “How you doing Sir?” and “ It’s my pleasure.”
C、“ This way, please.”; “Thank you for calling.” and “May I help you?”
D、“Yes?”; “Hi, who are you?” and “Good morning Madam.”
A、Printing service
B、Sauna
C、Tennis courts
D、ballroom
A、Because it is free of charge to the guests.
B、Because it will leave good impression on the guests and make them feel at home.
C、Because it is not a big deal for a hotel.
D、Because it is a routine for a hotel.
A、Excuse me. May I come in?
B、Hello, is anybody in?
C、Morning, housekeeping. May I come in?
D、Please open the door. I want to make up your room.
A、Express laundry service
B、Butler service
C、Guestroom making-up service
D、Baby-sitting service
A、Cash deposit-and-withdraw service.
B、Wake-up call service
C、Laundry service
D、Extra bed service
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