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提问人：网友siasren
发布时间：2022-01-06
[单选题]
A. angry B. sorry C. friendly D. helpful
A.angry
B. sorry
C. friendly
D. helpful
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更多“A. angry B. sorry C. friendly D. helpful”相关的问题
第1题
4. The fat woman was ___as soon as she heard her husband had won a lot of money. A. surprised B. angry C. very happy D. sorry
第2题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Angry customers te
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}
A. staff members
B. company managers
C. those who accompany them
2. When a customer shouts rudely at you, you should {A、B、C}.
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}
A. Be concerned.
B. Be patient.
C. Be amused.
5. Which of the following statements is true according to the passage？ {A、B、C}
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
第3题
A Sussex police ordered to search for a six-foot, dark-haired youth of about 20 who failed
A
Sussex police ordered to search for a six-foot, dark-haired youth of about 20 who failed to mug (抢劫) a five-foot, 74-year-old grandmother. The youth rushed at Mrs West and tried to take her things and money when she was walking out of a church. The result should have been an expected conclusion. Surprisedly, however, when Mrs West grasped the mugger's wrist (手腕), he cried, "Oh, God! Oh, no! Stop!" Encouraged by these pleas (哀求), she put him in arm lock at which the mugger cried, "Oh, no! Oh! God!" and ran away. "If I hadn't been carrying my shopping I would really have put him on his back." said Mrs West who had practised judo (柔道) when younger. "When my husband was living. I used to pracise throwing him at Christmas," she explained.
Why did the youth cry when grasped by the old lady？ Because he______.
A. was sorry for his failure
B. couldn't bear the pain and had to ask for mercy
C. felt angry with the old lady
D. became so excited that he couldn't help doing so
第4题
There are lots of dishes on the table. They are delicious. But you say to the foreigners.“Sorry, there aren’t many dishes. They are not nice.” When the foreigners hear this, they will feel________.
A.happy
B.angry
C.strange
D.unhappy
第8题
The author's approach to the topic is______A. angry B. humorousC. scientific D. sympatheti
The author's approach to the topic is______
A. angry
B. humorous
C. scientific
D. sympathetic
第9题
Which of the following is true？A．The shoemaker was angry with Mrs. Green.B．The shoemaker s
Which of the following is true？
A．The shoemaker was angry with Mrs. Green.
B．The shoemaker said sorry to Mrs. Green.
C．The shoemaker was very glad when he received Mrs. Green's call.
D．The shoemaker didn't know someone had taken away the right shoe.
第10题
It is those people who ______most angry at what is going on at university campuses.A. i
It is those people who ______most angry at what is going on at university campuses.
A. is
B. was
C. were
D. are
