听力原文：W: Hello, sir. What can I do for you？M: Hi, I have this cassette player here. I b

听力原文：W: Hello, sir. What can I do for you？

M: Hi, I have this cassette player here. I bought it about six months ago. And it just ruined four of my favorite jazz cassettes, not including other kinds.

W: Oh dear, I'm sorry.

M: So I wanted you to fix it. I'm sure it will be no problem, right？

W: Your sales slip, please7

M: Yeah, here it is.

W: I'm sorry, sir. Your warranty's expired.

M: Well, it ran out ten days ago, but I'm sure that you'll ... you'll ... fix the machine for free, because the machine was obviously defective when I bought it. I ...

W: I'm sorry, sir. Your warranty has run out. There's nothing I can do.

M: No. No, look. No. I didn't drop it off a building or anything. I mean, what difference can ten days make？ I mean you ... you can...

W: Sir, I'm sorry, we have the six- month rule for a reason. We can't . ..

M: Well, but you can bend the rule a little bit.

W: Make an exception for you. Then we'll have to make an exception for everybody. You could say it's only a month, it's only two months.

M: I just lost twenty dollars worth of tapes.

W: Sir, I'm sorry, it's too late.

M: Paying for this is adding insult to injury. I mean, surely you're going to make good on this cassette player. It's ... it's ... it's a good cassette player., but it's just defective. I mean, I can't pay for this.

W: Well, sir, I'm sorry, you should have brought it in earlier.

M: But surely you won't hold me to ten days on this.

W: Sir, the rules are the rules. I'm sorry, but there's nothing I can do.

(23)

A．The cassette player.

B．The sales slip.

C．Worth of tapes.

D．Warranty's expired.