菜单作为酒店与客人沟通的媒介，是餐饮产品推销的重要工具，也是酒店展现形象与档次的窗口。

B．可创造客观收入

C．直接影响酒店声誉

D．以上全对

A. 灵活的服务

B. 能满足客人的特殊爱好

C. 意外服务

D. 自选服务

E. 心理服务

A、客房部

B、餐饮部

C、前厅部

D、康乐部

A、more guests will under-stay than the number of rooms by which the hotel has overbooked

B、more guests will cancel than the number of rooms by which the hotel has overbooked

C、more guests will no-show than the number of rooms by which the hotel has overbooked

D、all of the above

A、Their variable costs are much more than fixed costs

B、Their demand can be segmented into classes

C、There can be substantial fluctuations in the demand

D、They have a relatively fixed total capacity

A、营销

B、客源开发

C、宣传

D、以上都是

A、酒店客房

B、酒店餐饮

C、酒店会议

D、酒店康养

A、①③④⑤

B、①②③④

C、①②④⑤

D、以上都是