题目内容
（请给出正确答案）
A.在服务设计中，以用户为中心(User-centered)就是站在消费者和顾客的角度去思考，时时刻刻地把用户放在心中做服务设计。
B.用户是指在服务从无到有、执行、完成过程中涉及到的一切人或组织，即涵盖了整个服务生命周期中可能涉及到的人或组织。
C.以人为中心(human-centered)即在服务设计时，考虑受到该服务影响的所有人的体验。
D.服务输出物的回收时涉及到的人不是服务设计语言的用户。
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更多“请问以用户为中心（User-centered)与以人为中心（human-centered)有何不同？”相关的问题
A、simple orthorhombic
B、base-centered orthorhombic
C、face-centered orthorhombic
D、body-centered orthorhombic
| 阅读理解。 |
| Have you ever wondered why birds sing？ Maybe you thought that they were just happy．After all, you probably sing or whistle when you are happy． Some scientists believe that birds do sing some of the time just because they are happy．However, they sing most of the time for a very different reason．Their singing is actually a warning to other birds to stay out of their territory． Do you know what a "territory" is？ A territory is an area that an animal, usually the male, claims as its own .Only he and his family are welcome there ．No other families of the same species are welcome． Your yard and house are your territory where only your family and friends are welcome．If a stranger should enter your territory and threaten you, you might shout．Probably this would be enough to frighten him away． If so, you have actually scared the stranger away without having to fight him．A bird does the same thing．But he expects an outsider almost any time, especially at nesting (筑巢) season．So he's screaming (高声尖叫) all the time, whether he can see an outsider or not．This screaming is what we call a bird's song, and it is usually enough to keep an outsider away． Birds sing loudest in the spring when they are trying to attract a mate and warn others not to enter the territory of theirs．You can see that birds have a language of their own．Most of it has something to do with attracting mates and setting up territories． |
| 1．Some scientists believe that most of the time birds' singing is actually. |
| A．an expression of happiness B．a way of warning C．an expression of anger D．a language of their own |
| 2．What is a bird's "territory"？ |
| A．A place where a bird may shout at the top of its voice． B．A place where other bird families are not accepted． C．An area for which birds fight against each other． D．An area which a bird considers to be its own |
| 3．Why do birds keep on singing at nesting season？ |
| A．Because their singing helps frighten outsiders away． B．Because their singing helps get rid of their fears． C．Because they want to find outsiders around． D．Because they want to invite more bird friends． |
| 4．How does the writer explain birds' singing？ |
| A．By comparing birds with human beings． B．By reporting experimental results． C．By describing birds'daily life． D．By telling a bird's story． |
A、sodium chloride
B、fluorite
C、perovskite
D、body-centered cubic
A、它是用户的一个经历，而非仅仅接触点，是接触点连接起来的完整旅程。
B、只能以图片形式表达。
C、它不是关注单个接触点的体验，而是关注整个旅程的体验，每一个接触点满意并不一定旅程满意。
D、描述用户旅程的语言是基于用户的视角。
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