题目内容
（请给出正确答案）
Write a proposal for the Chief Executive
summarising the present situation
pointing out why complaints have been made
presenting how your proposal might affect staff.
简答题官方参考答案
（由简答题聘请的专业题库老师提供的解答）
更多“Following complaints from the employees, your Chief Executive asked you to write a proposa”相关的问题
All of the following are the health complaints caused by the poisonous bars EXCEPT______.
A．flu-like symptoms
B．nausea
C．diarrhea
D．heart disease
A．launched
B．rose
C．dispatched
D．presented
Which of the following is NOT a reason for the increasing number of eye complaints？
A．The ultra-violet rays become stronger
B．The ozone layer is expanding
C．Many people buy low-.price sunglasses
D．More people go to the solarium to get tanned
A 41-year-old man is admitted to the emergency department with complaints of shortness of breath, dizziness, and sharp chest pain. As shown in the following figure, the abnormal area in his chest radiograph indicates the region of pathology. What is this structure？
A、Superior vena cava
B、Right ventricle
C、Left ventricle
D、Arch of the aorta
E、Pulmonary artery
A．painful headache.
B．indigestion.
C．loss of memory.
D．nervousness and concentration problems.
A．painful headache.
B．indigestion.
C．nervousness and concentration problems.
D．loss of memory.
A．lack of the capacity to handle calls on wireless systems due to the greatly increasing phone users
B．the plunge in prices for wireless service
C．lack of call centers to deal with the customers' complaints
D．the technical complexity of sending and receiving wireless calls
Logistics System
1. A logistics system consists of different functions and activities，such as the following：Customer service is a core function in the logistics process．Each business entityshould have a customer service department to handle complaints
Which of the following function does fllogistics system include？()
A．Whole sales
B．Cash management．
C．Storage
D．Internet．
听力原文：W: Mr. Ford, is the number of complaints increasing or decreasing？
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving？
M: I don't think so. It's probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints？
M: Not really. People are still complaining about the same things.
W: What do they complain about most often？
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies？
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified？
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint？
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
Which of the following is the closest to the record number of consumer complaints？
A．2,000.
B．4,000.
C．5,000.
D．7,000.
A. Agree with the user’s complaints
B. Clarify the user’s statements
C. Minimize the user’s criticism
D. Shadow the other technician on the next repair
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