Staff should be able to improve their abilities through their work.

Baker has changed staff policies because she believes that.

A．the corporate image can be improved through staff uniforms.

B．the previous rules were not fair to customers.

C．customers should be able to identify with the staff serving them.

D．employees should share in company profits.

Baker has changed staff policies because she believes that

A.A the corporate image can be improved through staff uniform

B.B the previous rules were not fair to customer

C.C customers should be able to identify with the staff sewing the

D.D employees should share in company profit

Doubt is expressed in the final paragraph as to whether

A．most businesses realise the conditions required for innovation.

B．businesses should trust in benefits which they did not predict.

C．the majority of businesses are able to innovate successfully

D．businesses should expect individual staff to generate ideas.

阅读理解：

Hard Work, Good Money

We need:

Staff (员工) to work in a busy operations center.

You to be working in Hangzhou.

We are:

A rapidly expanding international IT company.

Based in the UK and USA, with 500 employees worldwide.

We want to:

Recruit (招聘) staff for our office in Hangzhou.

Recruit 30 staff members in the first year.

You should be:

Chinese;

A college graduate, majoring in Computer Science;

Flexible, efficient, active;

Willing to work in Hangzhou;

Able to work unusual hours, e.g. 7 p.m. to 3 a.m.

You should have:

Good basic English language skills, holding Level-A Certificate of Practical

English Test for Colleges (PRETCO).

Keyboard skills.

Way to contact us:

0571-88044066

For more details about the job, please visit our website: www.aaaltd.cn.

A Job Advertisement

Recruitment: staff to work in an operations center

Work place: 31

Qualifications (资格):

Education: college graduate majoring in 32

Foreign language: English, with Level-A Certificate of PRETCO

Personal qualities: flexible, 33 , active

Working hours: 34 , e.g. 7 p.m. to 3 a.m.

Way to get details about the job: visit the website: 35

A、As a Hotel Management major student, I have successfully acquired hospitality related knowledge and management skills.

B、I’m very much a team player and able to work well with others.

C、As I know, your hotel provides the employees with a series of training course. I believe it can give a platform to improve staff’s skills, and simultaneously, it leads to the growth of the hotel.

D、A good waiter/waitress should be very considerate and have extremely good communication skills.

Attn: All Staff

The purpose of this memo is to warn you about a disruption to the company's Internet service. From 12 pm to 6 pm on Wednesday the IT team (81) a new server for the entire network.

The new server should allow us to store larger amounts of data more reliably, so it is a valuable change. (82) , this means that you will not be able to access the Intemet from your work computer on Wednesday afternoon.

For some employees, such as sales staff and customer relations managers, Internet access and email are essential. Those employees will be given permission to work from home on that afternoon.

For all other staff, please be sure to prepare offline tasks to carry out during this time. We thank you for your understanding and hope that the upgrade does not cause too much (83) for employees.

Regards,

Naomi Lyneham, General Manager

(41)

A．will be installing

B．would install

C．will be installed

D．has been installed

Section A

Directions: In this section, you will hear 8 short conversations and 2 long conversations. At the end of each conversation, one or more questions will be asked about what was said. Both the conversation and the questions will be spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A, B, C and D, and decide which is the best answer.

听力原文：M: Do you think you'll be able to attend the orientation for new sales staff next Monday morning？

W: I'll try my best to reschedule a meeting with a client so I can be there.

Q: What does the man think the woman should do？

(12)

A．Attend the orientation.

B．Reschedule a meeting.

C．Meet with a customer.

D．Train the new sales staff.

How to approach Writing Test Part One

？Part One counts for one third of the total marks in the Writing Test.

？You should spend no more than 15 minutes on Part One.

？You will be asked to write a note, memo, email or message to one or more people in your company

？The first bullet point of the instructions outlines the situation.

？The second bullet point tells you what you should write, who you are writing it for, and the points that must be included.

？It is best to follow the order of the points that are required, as you will lose marks if you leave out any of them.

Planning

？Read the instructions carefully so that you know what to do, and underline the key words.

Writing

？Express yourself briefly and clearly

？For a memo or email you don't need to include to, from, date or subject.

？Try to use a range of appropriate vocabulary and grammatical structures.

？Make the language suitable for the reader(s).

Checking

？After writing, read what you have written, correct mistakes and make improvements. If you want to add anything, use a sign, e.g. *. Put a line through anything you want to omit. Don't rewrite the whole of your answer;

？Make sure the examiner will be able to read your answer. Use a pen and your normal handwriting (do not write in capital letters).

？Check that you have written your answer in 40-50 words.

？You are a manager in a large retail company. The directors have recently decided to introduce a staff suggestion scheme. You have been asked to organise the introduction of the scheme.

？Write a note to your assistant:

？saying when the scheme will begin

？explaining the purpose of the scheme

？asking him to inform. staff about the scheme.

？Write 40 - 50 words.

M: Well, it's a combination of things, but at the top of the list I think I'd put being truthful. Staff have certain expectations of how they should be treated and they want their managers to be fair. Not telling your staff what's happening is a sure way of losing their respect. You need to concentrate on solving problems, not hiding them.

W: But not all problems can be solved, can they？

M: Most can, actually, but that's not the point. The thing is, instead of reacting after the dam-ages done, you should be talking to staff about how things are going and avoiding a situation where they come to see you about the problems after the event. The trick is to decide what problems might arise before they actually happen.

W: What about having staff work together？ How should that be managed？

M: Well, some people appear to like working on their own, but in most companies, people who work on their own do so because they have been neglected. They have been given a task and their boss is not in-terested in how it is being done. This makes their sense of achievements smaller no matter how hard they work. People who work in teams have dearer overall picture of the work they are involved in. They have a role to play, and they know that if they don't perform. well, it is not only the business is going to suffer but also the other members of their team. So it is up to managers to create teams within their organization and encourage this team spirit. It raises performance.

W: How is this best done？

M: Well, it's important to identify certain key employees among your staff and give them particular support and attention. If these key people are encouraged in their work, they would perform. better themselves, and more importantly raise the general level of performance of all the others in their area.

W: Isn't it also a question of recruitment？

M: Yes, yes, lots of difficulties in staff management arise because mangers genuinely don't know how to select the right person. Sometimes interviewees are chosen on the basis of written personality tests which hear no relation with the work they'll be actually doing. Many managers admit that they sometimes ignore the lack of appropriate skills in recruiting the staff. I'd say that in the vast majority of cases they simply opt for the candidates who's made the best impression in half an hour or so...

F: So, what should we have instead？

M: Well, the selection procedure should involve matching the skills and knowledge of the applicant to the actual job. And they should be done in the most immediate and relevant way possible, for example, if you try to recruit a trainer for your company, an important part of the inter-view should involve the applicant giving a pre-pared training session. Training is what they'll be doing, so you should see them in operation be-fore employing them.

F: That sounds sensible. The final question, Brian, is about discipline, which is perhaps the hardest factor to get it right. What is the latest thinking？

B: Umm, well, the issues are: should you be a hard, unfriendly boss, make sure everyone obey your order without a question, or should you be more sympathetic and listen to your employees' difficulties？ Then there will be time when you have to discipline someone who has done some-thing wrong. It can be difficult if you are on very friendly terms with them. So a certain distance is necessary. On the either hand, if you are too un-approachable, you may not be made aware of important problems.

M: Well, thank you, Brian. I'm sure plenty of managers out there will find out our talk very interesting.

？You will hear a radio interview with Brian Williams, a management expert. The interview deals with staf

A．being able to concentrate.

B．being honest.

C．being respected.