题目内容
（请给出正确答案）
Asiana Airlines also has started a course in order to ______.
A．teach business management
B．compete with the Korean Air Service Academy
C．train people in accounting
D．reduce the prices
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"Whiskey, whiskey, whiskey," they chant together, pulling their mouths into a grin at the end of each word.
They're practising smiling. Instructors say it's the hardest part of the curriculum at Korean Air Service Academy, a school that aims to make South Korean business more globally competitive by teaching "international manners."
"South Koreans have difficulty in smiling," said Y. D. Lee, the academy's general manager. "Our ancestors had the philosophy that the serious person — stern or strict — is better than the smiling one. That's why our students are chanting."
The academy not only teaches service with a smile, but also proper greetings, Korean bowing, posture, the importance of a polite refusal and so on.
And it's not just for business.
Officials at the academy say their fastest-growing group of students comes from the government. That's partly because businesses have been tightening their belts during the economic crisis of the past two years and partly because citizens are demanding better treatment from the government.
Tax collectors, prosecutors and others are being sent to school to polish their service manners. Then, citizens who have to show deference to rulers come to the school.
"It's a symbol of a democratic conscience for a government official to express kindness and sincerity," said H. D. Cho, assistant general manager at the Korean Air School.
Since the airline started the academy in late 1992, its competitor, Asiana Airlines, also started a course. Asiana Airlines travels the country to train people at their workplaces.
Prices and length of courses vary, but a client would pay about US ＄1,600 to send 25 employees to an eight-hour course over two days at Korean Air.
"Before, the main factor in competing was the product," said Lee. "Now our product, price and quality are on the same level, but the difference is service — the way of delivery, way of speaking, way of negotiating."
Which of the following is true according to the text？
A．Korean Air Service Academy is a school that aims to teach accountants and bank tellers how to say "whiskey".
B．The hardest part of the curriculum at Korean Air Service Academy is to learn how to smile.
C．To chant the word "Whiskey" together is the way to make South Korean business more globally competitive.
D．The curriculum at Korean Air Service Academy is to learn how to smile.
A.once
B.twice
C.three times
D.four times
From the passage we can infer that ______.
A．a successful airline in the 1980s meets the needs not only of the masses but also of the wealthy passengers
B．it is more comfortable to sit in the back of jet planes
C．business travelers dislike tourists
D．only by specializing in cheap flights can airlines avoid bankruptcy
A、One reason for this growth is that travellers are able to find low-cost deals more easily using the internet.
B、One reason for this growth is that low-cost carriers (LCCs) have gained a larger share of the market.
C、One reason for this growth is that many more airlines have entered the market, providing a greater range of choices for travellers.
D、
The agreement with Skyways, Air One, and Travelers International will provide communications between aircraft and on-ground systems for operational control and air-traffic services. The agreement was signed last month, and AeroSys will begin providing services to the airlines before the end of the year.
Where is AeroSys based？
A．In London
B．In New York
C．In Berlin
D．In Tokyo
A．it would also seek bankruptcy protection
B．it would have to spur its passengers' demand for tickets
C．it would have to take aggressive steps to avoid bankruptcy
D．it would call for more financial subsidy from the government for its survival
SECTION C NEWS BROADCAST
Directions: In this section, you will hear several news items. Listen to them carefully and then answer the questions that follow.
听力原文： Airlines are being hit with huge increases to ensure their planes after the terrorist attacks in the United States. Go-Shocking Insurance Holdings which insures aircraft around the world said rates have soared as much as tenfold since the 9.11 terrorist attack. Airlines around the world have cut services and dismissed staff as their business had plunged in the week of crisis. They are also struggling with increased security costs.
After the terrorist attacks in the United States, insurance rates soared as much as
A．100%.
B．200%.
C．500%.
D．1000%.
Australian Airlines Chief Executive Andrea Staines believed that easy access to flight schedules, bookings and ticketing was important to customers.
Customers will be issued with E-tickets rather than traditional paper tickets when booking directly with the airline or with their local travel agent for travel to and from all Australian Airlines ports, except Singapore.
E-tickets give customers the convenience of making a booking over the phone, through their travel agent or online with no paper ticket to collect. It saves customers a lot of time and trouble.
Customers can just walk into almost any travel agent in Australia and be issued with an E-ticket for Australian Airlines flights to some big cities like Sydney, Melbourne, the Gold Coast, Cairns, Darwin, Osaka, Hong Kong or Bali.
It also makes life easier for travel agents -- a majority of whom use the Amadeus, Galileo, Apollo, Sabre or Abacus reservation systems -- who can now issue E-tickets for Australian Airlines flights or a combination of Australian Airlines and Qantas destinations where E-ticketing is available. Chances of making errors decrease to a large extent.
The second major enhancement is the ability to book online for flights between Australian cities in the airline's network. Travelers can travel by plane from one place to another without worrying about their tickets.
It's essential these days for the clever traveler to have the ability to book competitive domestic fares, and international fares, online via Australian airlines, com at any time of the day or night. It offers travelers a great variety of options to choose airlines, departure and arrival time. Travelers may also have the options of flying with Australian Airlines between Sydney and Cairns, Melbourne and Sydney, the Gold Coast and Cairns and, from May 2004, Darwin and Cairns. All these flights depart from the international terminal.
？Look at the notes about online booking of Australian Airlines.
？Some information is missing.
？You will hear part of a presentation by the officer from Australian Airlines.
？For each question 16-22, fill in the missing information in the numbered space using one or two words.
？You will hear the presentation twice.
Online Booking
E-tickets
available with (16) airlines or ______
bring (17) ______
enable customers to go to (18) many ______
decrease chances of (19) ______
enable travelers to
book in the (20) airline's ______
book competitive (21) ______
offer many (22) ______
(16)
A.cheap
B.expensive
C.single
Where did the storms first strike？
A．The eastern US.
B．The Gulf of Mexico.
C．The Canadian border.
D．Some areas in Cuba.
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