听力原文:M Excuse me, I got this shirt for my birthday and it seems to be missing several
W Yes, of course. Give me the shirt and go choose another one. Do you have the receipt with you?
M No, I don't. As I already told you it was a gift from a friend. He gave it to me last weekend.
W Oh, well then I'm sorry but we cannot exchange your shirt without a receipt.
What does the man want to do?
A.To exchange an item
B.To get a refund
C.To have an item tailored
D.To buy a birthday gift