A、organization chart
B、job analysis
C、work aid
D、job description
A、doing bell service
B、offering information service
C、renting vehicles for guests
D、selling hotel products
A、You’re welcome but I must be off.
B、My please. I’m John. Please call the bell desk if you need anything else.
C、No problem. Take it easy.
D、Don’t mention it.
A、This is Lily.
B、I am Lily.
C、Lily here, at your service.
D、I am Lily from the Front Office.
A、show the listener that you value and respect them
B、soften what you say so as not to sound too direct or forceful
C、be genuine, apologize and show empathy
D、A and B
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