When dealing with an angry customer, which is NOT the right attitude?
A.Be concerned.
B.Be patient.
C.Be amused.
A.Be concerned.
B.Be patient.
C.Be amused.
When dealing with a ______ task. Alice always asks for help from people around her.
A.difficult
B.wonderful
C.funny
D.simple
A、helps with unusual and unexpected situations.
B、may result in a pilot being unaware of important information when dealing with an unusual and unexpected situation.
C、increases reaction time when dealing with unusual and unexpected situations.
When dealing with complaints, she would like to ______.
A.take more responsibility.
B.pass the customer on to her boss.
C.didn't care for.
A.making
B.keeping
C.giving
D.dealing
When dealing with enquiries, staff usually ______ .
A.know who to pass the caller on to.
B.can't answer the caller's questions.
C.have to take a message.
When dealing with complaints, she would like to ______.
A.take more responsibility.
B.pass the customer on to her boss.
C.didn't care for.
When dealing with enquires, staff usually
A.have to take a message.
B.can't answer the caller's questions.
C.know who to pass the caller on to.
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