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提问人:网友nationphone 发布时间:2022-01-07
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SECRET SHOPPERSTim Wright knows all about making companies more efficient. His firm, Check

SECRET SHOPPERS

Tim Wright knows all about making companies more efficient. His firm, Check-up, sends 'secret shoppers' into retail and leisure companies (29) order to make sure that customers are receiving good service. After (30) visit, the secret shoppers prepare a report for the company to let them know (31) good or bad the service was.

Companies like to know,' says Mr Wright,' that (32) customers go into a store just a few minutes before closing time, they will (33) get good service.' Check-up (34) set up in the west of England in 1992 and (35) two years moved to London so it could offer a nationwide service. (36) the last three years, Check-up's profits have (37) dramatically as companies have come to realise (38) great importance of good customer service. Having started with just three employees, Check-up now has a staff (39) sixty-five and last week (40) an important new contract with a major supermarket chain.

(29)

A.in

B.by

C.on

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更多“SECRET SHOPPERSTim Wright knows all about making companies more efficient. His firm, Check”相关的问题
第1题
听力原文:W: One piece of cloth is pure wool and the other is a synthetic fabric.M: Amazing

听力原文:W: One piece of cloth is pure wool and the other is a synthetic fabric.

M: Amazing! I really can't tell them apart.

Q: What does the man mean?

(17)

A.He can't tear either piece of cloth.

B.He wants part of each piece of cloth.

C.The pieces of cloth are made by a secret process.

D.The pieces of cloth seem identical to him.

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第2题
听力原文:M: Hello. This is Charles Richards from Channel 7 News, and we're down here, uh,
at the City Mall, interviewing a young lady on how she celebrates Christmas. And, uh, hi young lady. What is your name?

W: Elizabeth Carter.

M: And, uh, Elizabeth, uh. How does your family celebrate Christmas?

W: We go skiing, and we go over to my grandparents' house and have dinner with them.

M: Well, that is great, and what does Christmas mean to you?

W: Giving by not expecting to get.

M: Giving by not expecting to get. What does that mean?

W: Well, one thing that we do is secret giving.

M: Secret giving? Now how does that work in your family?

W: We come near silently to the entrance of somebody we want to give to, we put the gift we want to give to them, ring the doorbell, and hide.

M: Ring the doorbell and hide? Uh, so you're net expecting something; you just want to be generous to someone else. Is that right?

W: Yeah. That's correct.

M: And is there anything else that Christmas means to you?

W: It means getting off from school!

M: Getting off from school?! Do you really feel that way?

W: Yeah!! Because I hate homework.

M: Yeah. Well, that's all we have here from the City Mall, Channel 7 reporting.

(23)

A.How to give presents to others on Christmas.

B.How to spend time with grandparents.

C.How to play hide-and-seek.

D.How to celebrate Christmas.

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第3题
听力原文:M: Hello. This is Charles Richards from Channel 7 News, and we're down here, uh,
at the City Mull, interviewing a young lady on how she celebrates Christmas. And, uh, hi young lady. What is your name?

W: Elizabeth Carter.

M: And, uh, Elizabeth, uh. How does your family celebrate Christmas?

W: We go sledding, and we go over to my grandparents' house and have dinner with them.

M: Well, that is great, and what does Christmas mean to you?

W: Giving by not expecting to get.

M: Giving by not expecting to get. What does that mean?

W: Well, one thing that we do is secret giving.

M: Secret giving Now how does that work in your family?

W: We sneak up to the porch of somebody we want to give to, we put the gift we want to give to them, ring the door bell, and hide.

M: Ring the doorbell and hide? Uh, so you're not expecting something; you just want to be generous to someone else. Is that right?

W: Yeah. That's correct.

M: And is there anything else that Christmas means to you?

W: It means getting off from school!

M: Getting off from school?! Do you really feel that way?

W: Yeah ! ! Because I hate homework.

M: Yeah. Well, that all here from the City Mall, Channel 7 reporting.

(23)

A.On how to give presents to others on Christmas.

B.On how to spend time with grandparents.

C.On how to play hide-and-seek.

D.On how to celebrate Christmas.

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第4题
听力原文:M: Mabel Anderson makes me furious. She can't keep a secret. I told her about our
engagement and she said she wouldn't tell anyone. The next thing I knew, everyone was talking about our upcoming marriage. Even Marty and Roger know about it.

W: You're the one who can't keep a secret.

Q: Whom does the woman blame for revealing the secret?

(17)

A.Herself.

B.Mabel Anderson.

C.The man.

D.Marty.

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第5题
听力原文:M: Mark was looking for you this morning.He wanted to know if you had decided whe
n to go to the museum.And he seemed quite eager to meet you.

W: My goodness, I don't know how many times he's talked about it. When did he become such a nagger?

Q: What does the woman mean?

(7)

A.Mark takes everything too seriously.

B.Mark should keep it a secret without telling other people.

C.Mark is a bit annoying in talking tirelessly about it.

D.Mark doesn't know the woman has been already there.

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第6题
Section BDirections: This section is to test your ability to understand short conversation

Section B

Directions: This section is to test your ability to understand short conversations. There are 2 recorded conversations in it. After each conversation, there are some recorded questions. The conversations and the questions will be spoken only once. When you hear a question, you should choose the correct answer from the 4 choices marked A, B, C, and D.

听力原文:M: Who do you work for?

W: ABC Company.

M: They're in the dress business, aren't they?

W: That's right. I'm the secretary to the General Manager. What about you?

M: I work for IBM.

W: So you're in computers.

M: Yes, I'm a product manager.

W: What are you working on at the moment?

M: I can't give you all the details, because it's a secret, But we are developing a new product for the Chinese market.

(6)

A.IBM.

B.A supermarket.

C.ABC Company.

D.A bookstore.

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第7题
听力原文:W: You have a beautiful backyard. How de you do it?M: Well, it does take time and

听力原文:W: You have a beautiful backyard. How de you do it?

M: Well, it does take time and patience. But I've also got a few secrets.

W: What do I have to do to get you to reveal your secrets? You know if I had the money, I'd just hire a gardener.

M: No, you needn't do that. Working in the yard is file greatest form. of relaxation I know of!

W: You're kidding?! I would never have planted so many trees if 1 had known how much work they'd require.

M: You see, that's your problem. Your attitude is all wrong. You've got to love working in the backyard—that's my secret! W: What kind of secret is that? I expected a special type of gardening tool.

M: No, any tool will de the job. It's all in the mind.

W: I can't believe what you're saying. Let me see if I understand this: If I had a better feeling about my work in the garden, everything would be wonderful, I'd have healthy plants like yours.

M: Yes, that's it. You've got it!

W: Look, can I borrow the tea you are drinking? Because, to tell you the truth, I think you're crazy!

M: Oh, Linda, we live in modem times, but the old farmers know you reap what you put into the land.

W: On second thought, I think I'll just pay a gardener.

M: That won't work.

W: Why not?

M: Because he has to enjoy his gardening...

W: Please, James, thank you very much for your advice. But, don't start it again!

(27)

A.She'd hire a gardener.

B.She'd hire the woman.

C.She'd plant more trees.

D.she will work in his yard.

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第8题
听力原文:M: Do you remember Regine? Where does she come from? Is she married? Where does s
he work? Listen to Regine speaking.

W: My name is Regine. I'm German. I live in a small town. I'm not married. I live at home with my mother and father, my sister Heidi and my brother Roll I work in a department store. I sell writing paper, envelopes, bullpens, pencils and colored postcards. I walk to work every morning. I don't work on Saturday afternoon or Sunday and I have a three-week holiday in the sum- mer.

M: Regine was seventeen then. Now she's twenty-two. Her life is very different. Let's do this television interview. Regine, at seventeen you worked in a big shop. Now you are the manager and you are only twenty-two. From seventeen to twenty-two. Five years to success. Can you tell us? The secret of your success?

W: The "secret", as you call it, is work. When I was seventeen, I lived at home. I walked to the shop every morning. I saved my money and I went to evening classes. I worked in a good department and I sold so much that I got a good commission. I really wanted to be a success. Now I'm the manager.

M: Congratulations, Regine. But please tell us...do you like your job? Are you happier?

W: You are asking me two questions. The first answer is "yes" and the second answer is definitely "no".

(20)

A.70.

B.27.

C.17.

D.22.

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第9题
听力原文:W: I don't believe it...They say the paper may fold.M: Rumors, rumors.W: The sale

听力原文:W: I don't believe it...They say the paper may fold.

M: Rumors, rumors.

W: The sales have drooped again. The circulation was down to 345,000 last week.

M: We're not doing too well. The Daily News is tough competition.

W: I'm worried about my job. I like working in the style. section--going to fashion shows, writing up celebrities.

M: Maybe you should think about going back to being a news reporter.

W: That was tough work, especially when I was on crime assignments.

M: I like to cover news stories. They're the ones that get the biggest headlines.

W: Remember your scoop on the bank robber who disguised himself as a woman?

M: Yeah. The editor headline it LITTLE OLD LADY ROBS BANK.

W: And that addition sold an extra 50,000 copies.

M: Those were the good old days. But I think the paper is finished. There is nothing that can save it now. The Daily News is beating us. The new managing editor has made some bad mistakes. The readers don't like the change in layout. The paper was better with the old eight-column page.

W: Why are you so worried?

M: Money, I need the pay.

W: So do I.

M: But I also like the work. I like being a journalist.

W: Why don't you do what I'm going to do? Can you keep a secret?

M: Sure! W: I'm going to join the staff of the Daily News!

In the man's opinion, the paper ______.

A.will beat its competitor.

B.will change its layout.

C.is done.

D.has a capable editor.

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第10题
听力原文:(W = Bank clerkM = Man)W: Excuse me, sir, is there a problem?M: WelI, yes, I don'

听力原文:(W = Bank clerk M = Man)

W: Excuse me, sir, is there a problem?

M: WelI, yes, I don't really understand it. When I put my card in, the machine ate it.

W: Ate it ? You mean it didn' t give it back?

M: Yes, that' s right. It kept it.

W: Did you press the withdrawal button and the amount you want?

M: Yes.

W: How about your secret code? Did you enter your number?

M: Well ... come to think of it, it did ask me three times to enter my code.

W: Are you sure you entered your correct number?

M: Hmm, I think se, but maybe I made a mistake.

W: I see. Well, you probably entered the wrong number. When a machine receives a wrong number three times it automatically keeps the card.

M: Oh, I didn't know that. So how do I get another card?

W: That' s no problem ... first you need to fin in a form. so we can get you a new one. Could you come over to the counter?

M: Very sorry about that.

W: OK, please fill this in with your account number and today's date. Then we can issue you a new card. You'll get it in about a week.

M: OK, thanks very much, and I' m sorry for the trouble.

W: Not at all, sir. And when you receive your new card, it' s a good idea to memorize the number or make a note of it somewhere.

M: Right, I'll do that.

(23)

A.Library

B.Shop

C.Bank

D.Supermarket

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