Every now and then we buy some faulty goods. Here is a typical example: you buy a pair of

shoes. A week later a strap comes right 【26】______ making the shoes unwearable. What should you do？

Although there is no obligation 【27】______ you to return the goods, it is 【28】______ to take them back as soon as you 【29】______ the defect. If it is impracticable for you to return to the shop 【30】______ , per haps because you live a long way off, or because the goods are bulky, write to say that you are dissatisfied 【31】______ the product and ask for collection arrangements to be 【32】______ Any unexplained or unreasonable 【33】______ will weaken your case.

Many people believe that the initial complaint about faulty goods should be made to the manufacturer. This is not the 【34】______ .Your contract is with the retailer, the 【35】______ who sold you the goods, and so it is to him 【36】______ your complaint should be made.

It is always a good 【37】______ to ask for the manager in a shop or the departmental manager in a large store. In asking for a person in authority you also show that you 【38】______ business right from the 【39】______ Don’t be fobbed off with the 【40】______ response that the manager is "in a meeting" or "away". 【41】______ that someone must have been left in 【42】______ and that you'll see that person. 【43】______ that, register your complaint with the assistant and make an appointment to 【44】______ back and see the manager at a mutually 【45】______ time.

【26】

A．apart

B．down

C．out

D．off