题目内容
（请给出正确答案）
Customer: Could you hold the door open for a moment, please？ Salesman: Certainly. ______
A．Please take your time
B．I'm sorry I can't
C．No worry, please
D．Never mind it
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更多“Customer: Could you hold the door open for a moment, please？ Salesman: Certainly. ______A．”相关的问题
Waiter: Hello, sir. ？
Customer: Could you give us a second, please？
Waiter: Sure.
A． Are you ready to order
B． How can I help you
C． Ready to take my order
D． Can I do you a favor
Passenger: It’s Paine, Sarah Paine.
Customer officer: ()?
’s P-A-I-N-
A.
B.How do you spell your last name
C.What is your last name
D.How to pronounce your last name
E.How could I speak your last name
Customer: Could you tell me how much this parcel to France is？
Postman: ________ Anything else？
A.Yes, please
B.I am not sure about it.
C.Go ahead
D.I ’ll just check for you.
A.Had
B.Having had
C.Have had
D.Has had
A. Hello B. I’m afraid
C. Excuse me D. Could you tell me
E. Thank you F. Sure Miss
G. Do me a favor please H. What can I do for you
Customer:【56】, but could you help me？
Clerk: With pleasure.【57】？
Customer:【58】where I can find Mr. Zhang？
Clerk:【59】. Mr Zhang is upstairs.
Customer:【60】very much.
Clerk: Not at all, Miss.
(57)
Task 6 Increase in Orders
The manufacturing company you work for has experienced a sudden increase in customer orders and is considering asking staff to work extra hours. You have been asked to advise on this.
Discuss, and decide together:
What the possible disadvantages could be of staff working extra hours？
What other steps the company could take to deal with the unexpected increase in orders？
Operator: Reservations. May I help you？ Customer: ______
A．Ok, my name is David Johnson, my telephone number is 4210187.
B．Thank you. Could you put me through to 5210888？
C．I'm afraid you can't help me. Thank you any way.
D．I'd like to confirm a room for next Sunday.
W: I think we've got one. Could you wait until after take-off please？
What is the probable relationship between the two speakers？
A．A guest and a receptionist.
B．A passenger and an air hostess.
C．A customer and a shop assistant.
D．A guest and a waitress.
听力原文：M: Rose, were you able to send the yellow shelves to the customer？
W: No, the sales department didn't give the shipping address. I've already e-mailed them twice this week.
M. Could you try to phone them？ I'd like to get that information as soon as possible, so the shelves can leave the warehouse today.
W: No problem. Do you have their number？
What has Rose done this week？
A．She sent an order.
B．She sent an e-mail.
C．She placed an order.
D．She made a phone call.
For two candidates
Customer Involvement
Your company has decided to try to increase customer involvement in the range and quality of its products. You have been asked to consider how this could be done.
Discuss, and decide together:
&8226;how customer opinion of products can be obtained most effectively
&8226;what use a company should make of information provided by customers
For three candidates
Employee of the Year Award
Your company has decided to introduce an Employee of the Year award. You have been given the task of organising this scheme,
Discuss, and decide together:
&8226;what criteria should be used to select the winner
&8226;which people inside and outside the company should be asked to help choose the winner
&8226;what kinds of rewards would be most suitable for the winner
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