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提问人：网友minwang440 发布时间：2022-01-06

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Service stations use petrol as a bait to lure motorists the restaurants and other facilities.

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第1题

White House ToursWhite House Visitor Center The center is open seven days a week from 7:30

White House Tours

White House Visitor Center

The center is open seven days a week from 7:30 a.m. until 4:00 p.m. and features many aspects of the White House, including its architecture, furnishings, first families, social events, relations with the press and world leaders, as well as a thirty-minute video. Allow between 20 minutes to 1 1/2 hours to explore the exhibits. Please note that restrooms are available, but food service is not.

General Tour Information

On-street parking is not available near the White House, and use of public transportation is strongly encouraged. The closest Metrorail stations to the White House (southeast corner of 15th and E Streets) are Federal Triangle (blue and orange lines), Metro Center (blue, orange, and red lines) and McPherson Square (blue and orange lines).

Public telephones and restrooms are not available at the White House; the closest ones are in the Ellipse Visitor Pavilion, and in the White House Visitor Center.

Which of the following is true, according to the tour guide？

A．There are restrooms available at the White House.

B．There are no restrooms at the White House.

C．There are food services at the White House.

D．Public telephones are available at the White House.

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第2题

Service stations, motels and restaurants promoted the development of the interstate highwa

y system.

A．Right

B．Wrong

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第3题

Service stations, motels and restaurants promoted the development of the interstate highwa

y system.

A．Y

B．N

C．NG

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第4题

Why Seeing is SucceedingLee Chung of the Seattle Business Institute explains There are som

Why Seeing is Succeeding

Lee Chung of the Seattle Business Institute explains

There are some executives who get it right. They launch winning products, and have a feeling for what customers like and dislike. They do not depend on research or secondary information, and yet they know the market extremely well.

Take Steve Banks, developer of the best-selling personal finance software, Finax. He had noticed how difficult it was to use existing software products, and realised there was a gap in the market. Although 46 competing pack- ages were available when Finax was launched, it quickly succeeded in attracting the majority of customers.

Then consider the UK oil group which learnt that a new chain of hypermarket petrol stations was overtaking its own outlets. The competitor's success was due to a higher standard of service and facilities. The oil group's managers could have discovered this by going to observe these stations. for ten minutes. Instead the oil group contacted an agency to carry out more market research.

One of the Institute's most striking findings is that the best business strategists see things for themselves. They do not just analyse, but get out into the field with their customers, and gain first-hand experience of their products.

Successful executives base their strategies on reliable data about their clients' requirements.

A．Right

B．Wrong

C．Doesn't say

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第5题

The following gas stations have online monitoring requirements:（)

A、Petrol stations with an annual sales volume of over 8000 tons

B、Petrol stations with an annual sales volume of more than 5,000 tons in cities with excessive ozone concentration

C、Other service stations identified by the provincial environmental protection agency as requiring the installation of an on-line monitoring system

D、Petrol stations with an annual sales volume of more than 5,000 tons

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第6题

In some large stations, Red Cap Luggage Service is available for passengers with ________ luggage.

A.bulky

B.departure

C.pickle

D.sauce

E.mineral

F.instantG、belongings

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第7题

I have had just about enough of being treated like a second class citizen, simply because

I happen to be that put upon member of a society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I'm convinced that things are being run solely to suit the firm, the system, or the union. There seems to be an insidious motto for so-called "Service" organizations--Staff before Service.

How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there weren't enough staff on duty to man all the service grilles or checkout counters？ Surely in these days of high unemployment it must be possible to recruit cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that unshrounding all their cash registers at any one time would increase overheads. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low".

It's the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining moms close earlier or menu choice is curtailed. As for us guests (and how the meaning of that word has been whittled away), we just have to put up with it. There's also the nonsense of so many friendly hotel night porters having been phased out in the interests of "efficiency" (i. e. profits) and replaced by coin guzzling machines which dispense everything from lager to laxatives. Not to mention the creeping menace of the tea-making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag？ I don't , especially when I am paying for "service".

Can it be halted, this erosion of service, this growing attitude that the customer is always a nuisance？ I fervently hope so because it's happening, sadly, in all walks of life.

Our only hope is to hammer home our indignation whenever and wherever we can and, if all else fails, bring back into use that other, older slogan, and Take Our Custom Elsewhere.

The writer feels that nowadays a customer is ______.

A．the recipient of privileged treatment

B．unworthy of proper consideration

C．classified by society as inferior

D．the victim of modern organizations

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第8题

Because noises modulate radio frequency, radio stations use a band of frequencies to preve

nt interference with other stations.

A．govern

B．adapt

C．temper

D．renovate

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第9题

Positive for Youth aims to place teenagers and young people at its heart. There is the ac

curate expectation teenagers themselves【M1】______ have the responsibility to improve their local communities. The government pioneered the idea that young people are capable of accessing the quality of their local services. Another【M2】______ government-funding scheme created by the NCB, this time with【M3】______ the British Youth Council and disabled childrens charity KIDS, is Young Inspectors, which train some of the most disadvantaged【M4】______ young people from poorer communities to inspect and report on local services. The Young Inspectors scheme, so far, helped change【M5】______ the lives of more than 1,400 young people and improved more than 600 local services. It is the illegal requirement across public services to listen to【M6】______ the views of service users. There is a business case for commercial suppliers to listen to consumers. Teenagers use many public services such as police stations, clinics, clubs and libraries; and also spend as many as ￡12bn in shopping and travel up to age 19【M7】______ via the commercial sector. They want to see services improved, not just for themselves but for their families and neighbours too. Involving young people as Young Inspectors makes a business【M8】______ sense, and is a means of developing young peoples self-esteem, their ability to analyse and communicate, and many other skills that are critical to employers. At the NCB we are pleased with Positive For Youths holistic approach to give young people more opportunities and better【M9】______ support, and we will be eagerly watching to see what the policies【M10】______ take shape.

【M1】

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