A.第一天安排FAQ知识培训
B.中间几天进行形体训练,同时可以让员工逐步牢记那30个问题及相应答案
C.第五天用RolePlay的方式进行综合实战模拟演练
D.中间几天安排FAQ知识培训
A.项目组长将前面收集起来的30个问题及其对应答案整理成册,对待客部门的员工进行知识培训,并进行考试
B.制作酒店的FAQ知识手册,便于员工随身携带,随时查看
C.组织FAQ知识竞赛,创造学习氛围
D.大量的学员场景演练(RolePlay)
Negotiate the price on a 1000-item order Step 1:Complete the notes below: Write one word / or a number for each answer 1.express interest interested in (1) of the store 2.unhappy with the price for a large order amount Although the sales-clerk says their price is better than other stores, he thinks it is (2). Offer price is in (3) with the (4) market price level 3.negotiation on a large order amount Order amount is 100 to (5 ), the price is (6 ) each. If the order amount is (7 ) or more , it’s (8). Wish the store offer a (9 ). Suggest price at (10) dollars each. Step 2: Roleplay with your teammate, record as an audio file, zip and upload as an attachment part of your answer
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