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An analyst at a furniture company has noted that the company loses approximately $2 millio
A.A study has shown that only 25 percent of the broken furniture claims that the company has honored in the last five years were due to manufacturing defects.
B.The $2 million that the company expends on the money-back guarantee represents only 4 percent of the company's total costs.
C.A popular consumer magazine gave the furniture company its highest rating for overall quality of product.
D.The company's largest competitor has a more restrictive money-back guarantee that covers only furniture broken due to manufacturing defects within six months of purchase.
E.Customers cite the money-back guarantee as the primary reason they buy furniture from this company.
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