听力原文：F=FemaleM=Male.F: Express Transportation Company.M: Good afternoon. Eagle Product
听力原文：F=Female M=Male.
F: Express Transportation Company.
M: Good afternoon. Eagle Production Company here.
F: How do you spell 'Eagle'？
M: EAGLE. Eagle Production Company. We recently dispatched some office desks through your company and we've just heard from our customers that two of the six desks were damaged when they arrived.
F: Are you sure they were all right before we packed and transported them？
M: Absolutely sure. All our items are carefully checked before leaving our warehouse. In fact, one of your supervisors was present while the desks were being packed by your people.
F: What was the consignment code？
M: 85902417.
F: Were there any letters after the number？
M: Yes, A HPTU. That's 85902417 AHPTU.
F: Ah yes. We delivered the desks to Golden. World Import Company for you.
M: That's right.
F: Could you please let me have their phone number so that we can arrange with them to inspect the damage？
M: Certainly. It's 799-67372.
F: 7 double 967372. Thanks.
？You will hear three telephone conversations.
？Write one or two words or a number in the numbered spaces on the notes or forms.
？After you have listened once, replay the recording.
Conversation One
？Look at the note below.
？You will hear a man making a call about a delivery.
Express transportation Company: Messages COMPLAINT
From: (1)______ Production Company
Re: 2 damaged desks (out of 6)-broken during transportation？ Consignment Number:
(2)______
Desks sent to (3)______ World
Import Company.
Action to be taken: Ring (4)______ and arrange to inspect desks.
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