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提问人：网友jinlong0 发布时间：2022-01-07

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？Read the text below about how to order products. ？In most of the lines （41-52) there is o

？Read the text below about how to order products.

？In most of the lines (41-52) there is one extra word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines, however, are correct.

？If a line is correct, write CORRECT on your Answer Sheet.

？If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

Special Products Co.—How to Order

Our specialty is our convenient catalogue system. Instead of spending time going to a shop, you simply order with it directly from us.

41．Ordering is easy and delivery fast. Once received, your order will

42．normally be dispatched within 72 hours. We will inform. to you

43．immediately should any items be out of stock. If you are not happy

44．with your purchases please return them to us within the 15 days in their

45．original packaging and we will return you for in full. Quality is our main

46．criterion. Each item is under unconditionally guaranteed for 6 months.

47．You will receive a receipt and with your order which is your guarantee.

48．In the unlikely event of damage to an item during delivery, should please

49．contact with us immediately on 56513726 and we will arrange for

50．its return or replacement.

51．All prices and promotional

52．offers are valid until 30th September.

(41)

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更多“？Read the text below about how to order products. ？In most of the lines （41-52) there is o”相关的问题

第1题

&8226;Read the text below from a brochure for a company that rents out office space.&8226;

&8226;Read the text below from a brochure for a company that rents out office space. &8226;In most of the lines （）

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第2题

PART 5 Read the text below and choose the correct word for each space. For each question,

PART 5

Read the text below and choose the correct word for each space. For each question, mark the letter next to the correct word — A, B, C or D — on your answer sheet.

CAMPING

Although some groups of people have always lived outdoors in tents, camping as we know it today only began to be (26)______ about 50 years ago. The increase in the use of cars and improvements in camping (27)______ have allowed more people to travel longer (28)______ into the countryside and to stay there in greater comfort.

Many campers like to be (29)______ themselves in quiet areas, so they (30)______ their tent and food and walk or cycle into the forests or the mountains. Others, preferring to be near people, drive to a public or privately-owned campsite (31)______ has up-to-date facilities, (32)______ hot showers and swimming pools. Whether campers are (33)______ in the mountains or on a busy site, they should remember to (34)______ the area clean and tidy. In the forests, they must put out any fires and keep food hidden to avoid attracting (35)______ animals.

A．famous

B．popular

C．favourite

D．current

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第3题

？Read the text below about customer care．？In most of the lines（41-52)there is one extra

？Read the text below about customer care．

？In most of the lines(41-52)there is one extra word．It is either grammatically incorrect or does not fit in with the sense of the text．Some Iines，however,are correct．

？If a line is correct．write CORRECT on your Answer Sheet．

？If there is an extra word in the line．write the extra word in CAPITAL LETTERS on your Answer Sheet．

41．as well．While our Customer Helpline(charged at local rates)is the

42．first point of contact with when you want to make an enquiry and

43．we receive a huge number of calls from customers-on

44．average，there are 50，000 calls a one week．Avai lable 24 hours

45．a day，seven days a week，365 days a year，our Helpline on advisors

46．aims at to answer 95 per cent of all calls within 15 seconds．There

47．are more than 200 advisors，working in around the clock to

48．provide for this service．backed by a further 80 support staff

49．who do handle any necessary paperwork．Although our target

50．is to reply to letters within 10 working days，NatElectric regularly

51．responds within three to four days，and we are especially proud of the

52．very high standards achieved of our customer relations team．

(42)

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第4题

PART 5 Read the text below and choose the correct word for each space. For each question,

PART 5

Read the text below and choose the correct word for each space. For each question, mark the letter next to the correct word — A, B, C or D — on your answer sheet.

THE ESCALATOR

An American, Charles D. Seeberger, invented moving stairs to transport people in the 1890s. He (26)______ this invention an 'escalator', (27)______ the name from the Latin word 'scala', (28) means 'ladder'. Escalators move people up and down short (29)______ Lifts de the same, but only move (30)______ small number of people. If an escalator breaks down, it can still be (31)______ as ordinary stairs. An escalator can move (32)______ 8,000 and 9,600 people an hour, and it (33)______ not need a person to operate it.

Towards the end of the nineteenth century, cities were (34)______ more crowded and the first escalators were built at railway stations and in big department (35)______ so that people could move about more quickly. Today we see escalators everywhere.

A．announced

B．called

C．translated

D．explained

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第5题

PART 5 Read the text below and choose the correct word for each space. For each question,

PART 5

Read the text below and choose the correct word for each space. For each question, mark the letter next to the correct word — A, B, C or D — on your answer sheet.

WILLIAM THE HERO!

Brave William Baldock, who is six years old, is a hero after helping his mother when she fell downstairs. William quickly rang (26)______ an ambulance when he discovered his mother had broken her leg. In spite of being frightened, he (27) ______ the emergency services what had happened and answered all the questions they asked him. He also telephoned his father (28)______ work, and then his grandmother, to explain what he had (29)______ While waiting for (30)______ people to come, William looked after his 18-month-old sister.

When ambulance man Steve Lyn went to the house, he was amazed: 'It's (31)______ that a young boy of six knew the right number to (32)______ , and was able to give us the correct information. (33)______ of William's quick thinking, we were able to (34)______ there immediately.'

Mrs Baldock left hospital yesterday, very (35)______ to both William's and the ambulance service.

A．to

B．off

C．for

D．with

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第6题

？Read the text below about the US Banking System. ？For each question （31-40), write one wo

？Read the text below about the US Banking System.

？For each question (31-40), write one word in CAPITAL LETTERS on your Answer Sheet.

The US Banking System

The US banking system is not as tightly centralized As European systems. At its head we find the Federal Reserve Board (the "FED"), which works through twelve regional Federal Reserve banks. The Board, (31) responsibility is directly to the Congress, is an independent agency, not subject to the orders of the President. But of course, a large amount of cooperation does exist (32) the White House and the Treasury on the one hand, and the Board on the (33) .

Credit cards are issued by banks or certain organizations and may be used by the (34) to have purchases (goods or services such as meals, accommodation and travel) charged to a bank account. The account is (35) for the corresponding amount and the card holder is sent monthly statements of account.

Some credit cards are (36) internationally by many stores, hotels and restaurants. Cards holders may also obtain cash (37) presenting their card in a local bank, or by using automatic cash machine.

Credit cards are issued by banks to their clients and guarantee the solvency of the holders (38) they pay by checks.

In the USA. it is frequent for stores to (39) charge accounts for their customers. Instead of paying in cash the buyer only has to (40) a numbered card for the purchase to be charged to his account.

(31)

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第7题

&8226;Read the text below about how to deny customers’ claims.&8226;In most of the lines 3

&8226;Read the text below about how to deny customers’ claims.

&8226;In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

&8226;If a line is correct, write CORRECT on your Answer Sheet.

&8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

Denying Claims

Correct Customers occasionally want something they are not entitled to or that you

Their can't grant. They may misunderstand their warranties or make unreasonable

34 demands. Because these customers are often unhappy with a product or

35 service, they are emotionally involved in. Letters that say no to emotionally

36 involved receivers will probably be your much most difficult communication

37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while

38 be disagreeing--that's an art." Fortunately, the reasons-before-refusal plan

39 enables you to be empathic and artful in handling with bad news. Obviously, in

40 denial letters you will need to adopt the proper tone. Don't blame on customers

41 or suggest that the customer does not read or understand what the contract or

42 relative policies, even if they are at fault. Avoid use "you" statements that

43 sound preachy. Instead, the safest path is to use neutral and objective

44 language to explain that why the claim must be refused. Sometimes you may

45 hope consider offering resale information to rebuild the customer's confidence

in your products or organization.

(34)

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第8题

&8226;Read the text below about presentation tips. &8226;In most of the lines （34-45), the

&8226;Read the text below about presentation tips.

&8226;In most of the lines (34-45), there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

&8226;If a line is correct, write CORRECT on your Answer Sheet.

&8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

Know the needs of your audience. Put what you have to say in a

logical sequence. Ensure your speech will be captivating up to

34．your audience as well as worth their time and attention. Practice

35．and rehearse of your speech at home or where you can be at ease

35．and comfortable, in the front of a mirror, your family, friends or

37．your colleagues. Use a tape-recorder and listen to yourself. Videotape

38．your presentation and analyze on it. Know what your strong and

39．weak points are. Emphasize your strong points during your presentation.

40．When you are presenting it in front of an audience, you are performing

41．as an actor is on stage. How much you are being perceived is very

42．important. Dress appropriately for the occasion. Be solemn if your

43．topic is serious. Present the desired image to your audience. Speak

44．slowly, enunciate clearly, and show off appropriate emotion and feeling

45．relating to your topic subject. Vary the tone of your voice and dramatize if necessary.

(34)

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第9题

？Read the text below about supply chain.？In most of the lines 41—52 there is one extra wor

？Read the text below about supply chain.

？In most of the lines 41—52 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

？If a line is correct, write CORRECT on your Answer Sheet.

？If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

Branding Your Supply Chain

0 It's no secret to anyone working in the field today that is the supply

00 chain management profession is besieged with immense and

41 rapid change. Managing the modern-day supply chain that requires a

42 conceptually sound, responsive, and agile of approach to problem

43 solving it and execution. It calls for taking a proactive role in

44 managing increasingly global supply chain scenarios in a way

45 that assures in long-term performance. And it demands approaches

46 that may not have been considered as in the past. In short, managing

47 the supply chain today which demands innovation-a willingness to adopt

48 to new mindsets and pursue new approaches. Innovation is a widely

49 recognized and time-honored way of enhancing for business value at

50 the macro or at enterprise level. Less recognized is the potential

51 for innovation to enhance performance being at the micro level of the supply

52 chain function. What's more, innovation can be a powerful driver of supply chain enhancement.

(41)

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