Read the letter form. a customer, Ding. Dear Sir, We have received the recorders. But we found that one recorder was damaged. It was broken on the way to our company . We would be grateful if you could replace the machine. Yours faithfully, Ding Forest Write a reply to Ding: apologizing to the customer. explaining the reason of the mistake. saying how the problem is being solved. Write 60-80 words on your Answer Sheet. Dear Mr. Forest,
Read the article below about time management. Choose the correct word to fill each gap from A, B or C on the opposite page. For each question (1-12), mark one letter (A, B or C) on your Answer Sheet. Time Management Until recently, books on how to manage your time at work were seen as a bit of a joke in the business world. Many were enjoyable to read (1) ............werent taken seriously. (2) ............told their readers to dress well, be positive, decide (3) ............they were going and then use (4) ............valuable minute to make sure they got there. One very successful book, first published twenty years (5) ............and still available in bookshops, is The One-Minute Manager. It tells the story of a keen young man who wants to learn (6) ............about how to be a top-performing executive. The authors believe that most people (7) ............the day putting (8) ............problems, or when they do try to solve (9) ............, they dont do enough. According (10) ............ the authors, having achievable targets should be a managers aim. Managers everywhere should read (11) ............book carefully, in order to benefit from (12)............sensible advice.
Many were enjoyable to read (1) ............
............people from the office see two men they know having dinner together,
DOWNTOWN APARTMENTS Immediate occupancy The most favourable price $ 1,270 upwards Close to shopping centres Convenient location: 10-minute drive to the airport Foreigners eligible to buy. CONTACT US TODAY FOR DETAILS! Tel: 987689 EXT 9928 Fax: 987128
A．Foreigners are not allowed to buy the apartments.
B．The highest price for an apartment is $ 1,270.
C．You can move in as soon as you buy an apartment.
Office furniture direct from the manufacturer Free delivery; 21-day money back guarantee; interest free loan 2-year guarantee
A．Buyers will get a full refund if they are not satisfied.
B．Customers must collect the furniture straight from the factory.
C．Payment on the furniture has to be completed within two years.
in order to benefit from (12)............sensible advice.
Read the review below of a book about interviewing job applicants. Are sentences 1-7 on the opposite page Right or Wrong. If there is not enough information to answer Right or Wrong, choose Doesnt say. For each sentence (1-7), mark one letter (A, B or C) on your Answer Sheet.
Interviewing Skills, by Hazel Conway
The aim of interviewing is to fill vacancies with suitable people, and Hazel Conway points out that if all interviewers were skilled, far fewer people would be given jobs they cannot do, and then leave soon afterwards. It is generally recognised that the cost of recruiting a replacement can equal an annual salary, but it is a weakness of Conways book that it does not deal with the costs that ineffective interviewing techniques can lead to.
Conway claims that the traditional question and answer interview between two people depends too much on whether the interviewer likes the candidate, and not enough on whether he or she has the skills necessary for the job.
Interviewing Skills usefully covers everything an employer needs to know about preparing for and holding interviews, such as researching the applicants work experience. Surprisingly, Conway differs from many writers in considering that applicants personal interests should play no part in decisions concerning appointments. Many might also disagree with the books ideas on how to reject unsuccessful candidates.
While Interviewing Skills would be helpful for someone about to interview job applicants for the first time, it has little to offer anyone experienced in the activity.
Hazel Conway claims that an improvement in interviewing would reduce staff turnover.
You have to change the date of a meeting with a client, Mr. John Williams. Write an e-mail to your personal assistant: √ Telling her that yon have to change the arrangements for the meeting √ Giving the reason for the change √ Asking her to make new arrangements with the client Write 30-40 words. Write on your Answer Sheet.
MEMO To: Factory staff From: Factory Manager Date: 19 November 2008 Subject: Quality control The new system starts Monday week. Please read attached leaflet and contact me if there are any queries. What does the Factory Manager want the staff to do？
A．Suggest additions to quality-control instructions.
B．Ask if they don"t understand something.
C．Contact him when the new system starts.
The group chairman wants everyone to learn Portuguese and Spanish.