商务英语 (9,917)

Read the letter form. a customer, Ding. Dear Sir, We have received the recorders. But we found that one recorder was damaged. It was broken on the way to our company . We would be grateful if you could replace the machine. Yours faithfully, Ding Forest Write a reply to Ding: apologizing to the customer. explaining the reason of the mistake. saying how the problem is being solved. Write 60-80 words on your Answer Sheet. Dear Mr. Forest,

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Read the article below about time management. Choose the correct word to fill each gap from A, B or C on the opposite page. For each question (1-12), mark one letter (A, B or C) on your Answer Sheet. Time Management Until recently, books on how to manage your time at work were seen as a bit of a joke in the business world. Many were enjoyable to read (1) ............werent taken seriously. (2) ............told their readers to dress well, be positive, decide (3) ............they were going and then use (4) ............valuable minute to make sure they got there. One very successful book, first published twenty years (5) ............and still available in bookshops, is The One-Minute Manager. It tells the story of a keen young man who wants to learn (6) ............about how to be a top-performing executive. The authors believe that most people (7) ............the day putting (8) ............problems, or when they do try to solve (9) ............, they dont do enough. According (10) ............ the authors, having achievable targets should be a managers aim. Managers everywhere should read (11) ............book carefully, in order to benefit from (12)............sensible advice.

Many were enjoyable to read (1) ............

A.but

B.or

C.even

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in order to benefit from (12)............sensible advice.

A.their

B.his

C.its

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DOWNTOWN APARTMENTS Immediate occupancy The most favourable price $ 1,270 upwards Close to shopping centres Convenient location: 10-minute drive to the airport Foreigners eligible to buy. CONTACT US TODAY FOR DETAILS! Tel: 987689 EXT 9928 Fax: 987128

A．Foreigners are not allowed to buy the apartments.

B．The highest price for an apartment is $ 1,270.

C．You can move in as soon as you buy an apartment.

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Office furniture direct from the manufacturer Free delivery; 21-day money back guarantee; interest free loan 2-year guarantee

A．Buyers will get a full refund if they are not satisfied.

B．Customers must collect the furniture straight from the factory.

C．Payment on the furniture has to be completed within two years.

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............people from the office see two men they know having dinner together,

A.Whether

B.Even If

C.If

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Paris to Lyon by train (6) two hours;

A.take

B.took

C.takes

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But companies should also【C11】______into account the wishes of the employee themselves.

A.take

B.put

C.have

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You have to change the date of a meeting with a client, Mr. John Williams. Write an e-mail to your personal assistant: √ Telling her that yon have to change the arrangements for the meeting √ Giving the reason for the change √ Asking her to make new arrangements with the client Write 30-40 words. Write on your Answer Sheet.

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The group chairman wants everyone to learn Portuguese and Spanish.

A．Right

B．Wrong

C．Doesn"t say

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