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提问人：网友microtse123 发布时间：2022-01-06

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&8226;You have just received a telephone call for your colleague，Sue Benton，who is away fr

om her desk．A sales representative，John Smith，frOm Barton's & Co has been delayed．He cannot get to a meeting with Sue，but thinks he can get there later．He has given you his mobile number and would Iike Sue to call him back．

&8226;Write a message for your colleague saying：

&8226;who has called

&8226;why he wilI be Iate

&8226;when he can get there

&8226;what he wants Sue to do

&8226;Write 30-40．words．

&8226;Write on your Answer Sheet．

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第1题

&8226;You have just received a telephone call for your colleague，Sue Benton，who is away fr

&8226;You have just received a telephone call for your colleague，Sue Benton，who is away from her desk．A sales representative，John Smith，frOm Barton’s & Co has been delayed．He cannot get to a meeting with Sue，but thinks he can get there later．He has given you his mobile number and would Iike Sue to call him back． &8226;Write a message for your colleague saying： &8226;who has called &8226;why he wilI be Iate &8226;when he can get there &8226;what he wants Sue to do &8226;Write 30-40．words． &8226;Write on your Answer Sheet．

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第2题

&8226;You are a manager at an auditors called Golding & Co. Your company has just merg

ed with a competitor to become Mason Golding. You have been asked to inform. staff of the change of name.

&8226;Write a memo of 40-50 words:

&8226;informing staff of the new name

&8226;telling them when to start using the new name

&8226;asking staff to use only the new name after that time.

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第3题

&8226;Read the article below about telephone skills.&8226;For each question 31-40 write on

&8226;Read the article below about telephone skills.

&8226;For each question 31-40 write one word in CAPITAL LE'I'I'ERS on your Answer Sheet.

How to deal with difficult people on the phone

One of the skills required of today's successful business people is the ability to deal with difficult people on the phone. The Reed Employment agency has come (31) with some advice to help business people get the best from the caller.

First of all, accept that people can be rude when they are (32) pressure. Try to find out (33) they are angry - even if you have to guess. And, importantly, never get angry back. Many problems are caused by a simple misunderstanding. Therefore it is essential (34) remain calm so that you can get to the root of the problem and thus have (35) better chance of resolving it, Understand that maintaining your calm is much easier than it sounds - but you can prepare (36) designing a strategy. Most call centres train staff (37) these techniques; other office workers need to train themselves. The trick is to be really nice back (38) that they end up thanking you for your help, understanding and assistance.

Secondly, listen carefully and empathise with the person making the comlaint. You don't (39) to compromise your company or your colleagues just because you show understanding. Agree to a course of action and stick to it and, finally, always try to be courteous. Sometimes you are the one (40) will have to apologise and you just have to accept that.

(31)

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第4题

听力原文：Man: I just wanted to say well done for getting that contract. You did a great jo

b and we know it wasn't easy. What would you say to a celebratory meal？ I know a very good restaurant near here. I'm sure we could get a table for lunch if you're free.

&8226;You will hear another five recordings.

&8226;For each recording, decide the reason for the telephone call.

&8226;Write one letter (A-H) next to the number of the recording.

&8226;Do not use any letter more than once.

&8226;After you have listened once, replay the recordings.

Speakers

A．book a table

B．cancel a meeting

C．place an order

D．sell something

E．offer a lift

F．congratulate someone

G．check an address

H．make an appointment

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第5题

听力原文：Dave. Hi, this is Helen, Sorry this is late notice, but I just need to update you

on the trip to Bern there've been some changes. First, Something for your briefcase. We're holding prices on the list at the same level as last year, but with all the product changes, you do need to have the latest catalogue with you. And, on top of talking to the marketing people, you'll need to set up a meeting with someone I've just found out they've appointed a new IT co-ordinator, so you'll need to organise a session with him, obviously. And it's vital that you set aside some time to go through the strategy document carefully - it's got to be agreed soon, before we set the new targets. And finally - sorry there's so much! - they've been carrying out some market research, so be sure, once you've done your presentation, you remember to say you want to see the findings should be interesting. 01~ well that's it for the time being.

&8226;Look at the notes below.

&8226;You will hear an answerphone message about arrangements for a business trip.

Conversation One

&8226;Look at the notes below.

&8226;You will hear an answerphone message about arrangements for a business trip.

Bern trip - changes

need to take (1) ........................

have meeting with the (2) ........................

important to check the (3) ........................

ask to see results of (4) ........................

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第6题

听力原文：Man: Well, it was very different when I was at school. Oh yes, Where I went, we w

ere always taught to keep ourselves neat and tidy, not like these youngsters nowadays. I mean, you should see the riffraff who live in our street walking past each day. Long greasy hair, shirts hedging out, kicking tin cans along the pavement.... Oh dear, oh dear. More discipline at home and school, that's what they need.

Woman: I tell you, it's a dog's life. Up and down to the holler room, turning the heating on and off. I wish they'd make their minds up! And then it's time to move a few hundred chairs for some exam or other. You'd think those young rascals could move the odd chair themselves, wouldn't you？ And do I get a word of thanks？ Not likely! Ah well, no rest for the wicked. I suppose. Just off to replace a broken window. The little...

Man: It'd be all right if we didn't have so much extra work. I mean, the lessons are quite interesting. Sometimes. Well, not every boring anyway. But the assignments and projects just go on and on. You never seem to get to the end of them. I think it's seriously affecting my football.

Woman: You see, it ell boils down to one thing. These days, pupils have a choice. All my staff do their best in the classroom and I have every confidence in them, but at the end of the day it's up to the individual pupil to decide whether he or she is going to do the homework, or revise for the exam, or learn anything at all{ We can't force them. It simply doesn't work. No, what we have to do is much more difficult. We have to make them want to learn. No easy task, believe you me!

Man: I just hope they're going to push her enough. You know what I mean, at that age they're in a dream half the time, thinking about make-up or boys or something. At her last school they said she needed to spend more time on her homework. What's more, her report didn't look all that good to me. I'll have to speak to her from teacher about it next time I see him-I don't get the impression he's particularly concerned.

&8226;You will hear five short extracts in which various people are talking about school.

&8226;For questions 13-17, match the extracts as you hear them with the people, listed A—H

&8226;For questions 18-22, match the extracts as you hear them with the topics, listed A—H.

&8226;After you have listened once, replay the recording

Task One — people

A the caretaker

B a neighbour

C a teacher

D an inspector

E the head teacher

F a pupil

G a parent

H a former pupil

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第7题

听力原文：F: Good afternoon, Coast Travel Agency. Can I help you？M: Good afternoon. This is

听力原文：F: Good afternoon, Coast Travel Agency. Can I help you？

M: Good afternoon. This is Kevin Beacham from D & B. I am going to Detroit for an international conference next month and I want to book a flight here.

F: Yes. When exactly would you like to go？

M: Well, the meeting starts on 26th of May. So I think I am leaving on the 24th.

F: Hold on, please. I'll check that for you. I am sorry. The flight for the 24th is fully booked. But we still have a few seats on 23rd and 25th at 2:30 p.m. Do you want to make a change？

M: Let me see. Um, I have an important appointment on 23rd. I think I'll have to take 25th. By the way, is it a direct flight？

F: No, i don't think so. You have to change a flight in San Francisco. You'll arrive at Detroit at about 6:00 a.m. on 26th. You'll be just in time for the conference.

M: OK. Thank you then. And how much is the ticket？

F: It's $936 for economic class and $1,024 for business. It already has a 20% discount.

M: I will be flying business then. Is it a return ticket？

F: Yes, it is.

M: OK. Now I'll give you my name. It's Kevin Beacham. That's B -E-A -C -H-A-M.

F: All right. I'll have it ready by tomorrow, Mr Beacham. One more question, are you going to pay by check or by cash？

M: By cash. I'll send it to you when I go and pick up the ticket tomorrow afternoon.

F: No problem. OK, see you then.

M: See you and thanks a lot.

&8226;There are thirty questions on this question paper.

&8226;Instructions are given on the tape.

&8226;You can write on this Question Paper.

&8226;At the end of the test, you will be given 10 minutes to copy your answers onto the Answer Sheet.

&8226;You must write all your answers in pencil.

PART ONE

&8226;You will hear three telephone conversations or messages.

&8226;Write one or two words or a number in the numbered spaces on the notes or forms below.

&8226;You will hear each recording twice.

Conversation One

&8226;Look at the form. below.

&8226;You will hear a man telephoning to book a flight ticket.

Coast Travel Agency

Booking Form

Customer Name: (1) ______________

Company: D & B

Destination: (2) ______________

Time of Departure: (3) ______________

Transfer at: San Francisco

Class of ticket: (4) ______________

Cost (return flight): $1,024

Method of payment: cash

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第8题

What is the best health and insurance plan for me？【S1】______Because choosing a health pla

What is the best health and insurance plan for me？【S1】______

Because choosing a health plan can be a confusing experience. 【S2】______

Although there is no one "best" plan, there are some plans that which 【S3】______

will be better than others for you and for your family's health 【S4】______

needs. We will try to guide with you in simple terms. However, 【S5】______

if rather than just giving you answers, the best thing 【S6】______

what we can do is to make sure you are equipped with the right 【S7】______

questions.

There are three major things to consider, of each with their own 【S8】______

unique set of questions. By considering about the questions 【S9】______

thoroughly, you will arrive at the right plan for you and your family. 【S10】______

&8226; How affordable is the cost of health care

&8226; Do the included services match at my needs (access of care) 【S11】______

&8226; Have people had good results when they covered by a specific 【S12】______

plan (quality of care)

【S1】______

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第9题

听力原文：A: Long distance. May I help you？B: Yes, I want to make a person to person call t

听力原文：A: Long distance. May I help you？

B: Yes, I want to make a person to person call to Denver, please.

A: What is the name of the party, please？

B: Robert Ritchie.

A: How do you spell that？

B: It's R-I-T-C-H-I-E.

A: And What is the number？

B: It's 736-4859, but I don't have the area code.

A: Just a minute, please.

Conversation Three

A: Excuse me. Could you tell me how to get to the laundromat from here？

B: The laundromat？ Sorry, I really don't know.

A: Well, thanks anyway.

&8226;Look at the note below.

&8226;You will hear a talk between a caller and an operator.

The caller want to make a (5) distance call to (6)

2. The name of the party: Robert (7)

3. The telephone number: (8)

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第10题

&8226;Read the article below about business book reviews. &8226;Choose the best sentence f

&8226;Read the article below about business book reviews.

&8226;Choose the best sentence from the list A-G to fill each of the gaps.

&8226;For each gap (8-12), mark one letter (A-G) on your Answer Sheet.

？Do not use any letter more than once.

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Suppose you had an assistant who screened and selected only the quality books for you. (8) . So you could obtain a working knowledge of the book's contents in a fraction of the time. Now you can have that assistant with Executive Book Summaries. Every month, you receive quick-reading, time-saving summaries of the best new business books. (9) This means that rather than taking five to ten hours to read, it takes just 15 minutes!

How you'll benefit.

Executive Book Summaries, designed for the busy executives, are a solution to the growing management problems of too much to read and too little time to do it.

Enhance your business confidence.

You gain a real understanding of the key points of the best new business books.

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We've taken account of extensive research into the memory functions of the human brain. (10) .

Get ideas you can use.

(11) . In a summary, these ideas are more accessible and "actionable".

Cut hundreds of hours off your reading load.

How often have you opened a new book with great expectations, only to find it a huge disappointment？ (12) .

The books we summarise cover just about every subject you need to know, from management techniques to guidance on your career.

A．These introductory texts are the most important books and using them can pay big dividends.

B．Discover practical tips and techniques you can apply without delay.

C．In order to avoid this problem, we select for you only the truly worthwhile titles and reject the rest.

D．According to studies published in psychology journals, you retain the content of a summary better than a book.

E．He or she would take the most important ideas from each one, and compile them into a neat executive summary.

F．With the breath and depth of knowledge gained from books, it is less likely that you'll be caught off guard.

G．Each contains all the key points in the original book, but instead of 200 to 500 pages there are only eight pages.

(8)

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