题目内容
（请给出正确答案）
The service people have come to Howard's house at least ______ times.
A．3
B．4
C．5
D．6
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更多“The service people have come to Howard's house at least ______ times.A．3B．4C．5D．6”相关的问题
More people are employed in service sections than in manufacturing ones.
A．Y
B．N
C．NG
Part A
Directions: Read the following four texts. Answer the questions below each text by choosing A, B, C or D. (40 points)
The people who answer the phone get an endless stream of calls from people who are extremely upset that their electricity got turned off just because they failed to pay their bill for 297 months, or people asking questions like "Is it OK to operate an electric appliance while taking a bath？"
So let's say that you have a genuine problem with your electric bill. The people in "Customer Service" have no way of knowing that you're an intelligent, rational person. They're going to lump you in with the usual not-so-bright public. As far as they're concerned, the relevant facts, in any dispute between you and them, are these:
1. They have a bunch of electricity.
2. You need it.
3. So shut up.
This is why, more and more, the people in "Customer Service" won't even talk to you. They prefer to let you talk to the convenient Automatic Phone Answering System until such a time as you die of old age "... If your FIRST name has more than eight letters, and your LAST name begins with 'H' through 'L' press 251 NOW. If your first name has LESS than eight letters, and your last name contains at least two 'E' s, press 252 NOW. If your..."
So is there any way that you, the lowly consumer, can gain the serious attention of a large and powerful business？ I am pleased to report that there IS a way, which I found out about thanks to an alert reader who sent me a news report from Russia. According to this report, a Russian electric company got into a dispute with a customer and cut off the customer's electricity. This customer, however, happened to be a unit of the Russian Army. So the commander ordered a tank to drive over to the electric company's office and aim its gun at the windows. The electricity was turned right back on.
On behalf of consumers everywhere, I want to kiss this military commander on the lips. I mean, what a GREAT concept. Imagine, as a consumer, how much more seriously your complaint would he taken if you were complaining from inside a vehicle capable of reducing the entire "Customer Service" department to tiny smoking pieces. What I am saying is: Forget the Automated Phone Answering System. Get a tank.
Perhaps you are thinking: "But a tank costs several million dollars, not including floor mats. I don't have that kind of money."
Don't be silly. You're a consumer, right？ You have credit cards, right？
Perhaps you are thinking: "Yes, but how am I going to pay the credit-card company？"
Don't be silly. You have a tank, right？
From the first paragraph we may infer that ______.
A．the people who answer the phone are really very busy
B．some people don't know how to turn off electricity
C．some people don't know how to operate an electric appliance
D．some people are ignorant of their ridiculous behavior
A A central figure
B A policy for the times
C Seen but not heard
D A fairer system
E Playing the right part
F Time well spent
G A strong sense of involvement
H The deciding factor
I All-round improvement
At your service
Top chef and restaurant owner Giancarlo Curtis talks about what he looks for, apart from good food, when he eats out.
Recently, I went into a restaurant near my home where I have eaten several times over the years. It used to have old-fashioned traditional style, but it has just re-opened after being completely renovated. The new surroundings seem to have given a lift to everything, from the food cooked by a new chef from Brittany in France, to the atmosphere and the quality of the service.
【B1】______
Many hours of behind-the-scenes work must have gone into getting the service so good. The staff were very pleasant and the speed with which they reacted to customers' needs was excellent. When someone sneezed, a box of tissues appeared. I have never seen that before in a restaurant. The preparation has certainly paid off.
【B2】______
Twenty years ago when people went out to restaurants, they probably never set eyes on the chef— probably didn't even know his name. But the person they did know was the head waiter. He was the important one, the person who could get you the best table, who could impress your friends by recognising you when you arrived.
【B3】______
Things have changed, but I think what is going to happen with so many good new restaurants opening these days is that the waiters are going to become very important again. The level of service is what is going to distinguish one restaurant from another.
【B4】______
But we are talking about modern, unstuffy service, which is not four waiters hovering around your table making you nervous, but a relaxed presence, giving you the feeling there is someone there and providing help and advice when you need it. There is a fine distinction between a server and a servant, and this is what the best waiter has learnt to appreciate.
【B5】______
Although they have to be commercial, the most popular restaurants aim to provide the kind of reception, comfort and consideration you would give to someone coming for a dinner party at your home. Service is not about the correctness of knives and forks and glasses— people really don't care about those things any more—nowadays it is about putting people at their ease.
【B6】______
What's more, waiting staff need to have a stake in the success of the enterprise. I realised that when I opened my own restaurant. The staff, chefs and waiters did all the decorating and the flowers themselves and it worked well because the right atmosphere had been created by people who cared.
【B7】______
Above all, the waiting staff should be consistent, which is why I have always preferred the custom of putting an optional service charge on the bill, rather than relying on discretionary tips, so that all the stall feel valued. I don't like the kind of situation where there is competition going on, with one star waiter trying to outshine the rest. That affects the quality of the service as a whole.
【B1】______
A．best
B．most
C．utmost
D．maximum
Calibre library provides service mainly for people who suffer from______.
A．hearing difficulties
B．mental illnesses
C．sight problems
D．heart troubles
The service produces clear, _______ benefits to people's health.
A) exceeding
B) decent
C) invisible
D) measurable
Calibre library provides service mainly for people who suffer from______.
A．hearing difficulties
B．mental illnesses
C．sight problems
D．heart troubles
Through the videocenferencing, not only your voice but also your face, the surroundings and any other graphic and phisical __1__ can be captured and transmitted through the communication system with or without wires. Of course, when you go into the details, the technology involved is very __2__ and the subject matter littered with jargon. Such as ISDN (Integrated Services Digital Network), POTS (Plain Old Telephone Service) or the __3__ behind bandwidth, latency and isochrony which are used to explain how videoconferencing works.Good people communication is __4__ in any business, and the more interaction you can achieve, the more likely it is that your __5__ will be the right ones. Videoconferencing not only allows you to speak to people in different locations, but also note __6__ expressions and gestures that let you know what the other person is really thinking. Meetings are made more __7__ by sharing documents and computer applications that a simple telephone cannot __8__.__9__, organizations are discovering the competitive advantages and the power of videoconferencing. With advances in performance, economical pricing, the ability to __10__ essential meeting tools and connectivity to global telephone networks and standardized videoconferencing protocols, videoconferencing is now a practical reality for any organization.
A) fortunately
B) effective
C) images
D) articulate
E) facial
F) manage
G) decisions
H) connect
I) advanced
J) integrate
K) progressive
L) concepts
M)pictures
N) increasingly
O) important
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