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提问人:网友jamkao 发布时间:2022-01-07
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A customer’s interaction with the system involves ...

A customer’s interaction with the system involves logging in, making withdrawal requests, deposit requests, and balance inquiry requests. If the customer logs in, there is a possibility (although rare) that the system will confiscate the card (for example, if the login is incorrect or if the bank determines that the customer’s balance is significantly under zero). Card confiscation involves triggering an alert, which will be received by the branch manager of the bank. If the customer does a balance inquiry, this of course causes the system to check the balance. Checking the balance is also done when the customer requests a withdrawal, since the system must verify that enough money is in his account. In principle, checking the balance is a function that may be performed to support many use cases throughout the system..

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更多“A customer’s interaction with the system involves ...”相关的问题
第1题
The e-store interact with customers online, process and record the orders online, all the product information is online.
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第2题
As an employee, it is unlikely that you will have to interact with coworkers and cust
omers from other countries. ()

此题为判断题(对,错)。

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第3题
Part ADirections: Read the following four texts. Answer the questions below each text by c

Part A

Directions: Read the following four texts. Answer the questions below each text by choosing A, B, C or D. (40 points)

One key answer to the problem of finding and keeping customers—and turning their good will into sales—is having good customer relationship management (CRM). CRM's goal is to create a cooperation among sales, marketing, and customer-service activities within an organization in order to obtain and retain customers. CRM on the Internet—e-CRM—uses Web technology to create such a cooperation.

E-CRM means different things to different companies. Some enter e-CRM through traditional contact-management and sales-force automation software from such vendors as Gold Mine Software Corp. or Interact Commerce Corp. Many companies see e-CRM as a natural extension of their call centers. In an ideal system, historical information, such as customers' buying preferences, or circumstantial information, such as customer-contract volumes, can launch actions and data screens. Finally, companies with corporate enterprise resource planning (ERP) systems see e-CRM as a natural part of computer-facilitated management.

You don't need to begin on a grand scale; you can take small steps toward a comprehensive e-CRM system with experienced contact management companies such as Commence Corp. Gold Mine Software Corp., Interact Commerce Corp., and Multiactive Software. GoldMine 5.0 is aimed at teams of 1 to 50 users who want to track, refer, and act on telephone and e-mail contacts from customers. The users needn't reside on a local network to coordinate an action. All each user needs is an IP address. Gold Mine Front Office offers templates for specific industries; these define roles and relationships and include rules for workflow processes. Similarly, Interact Commerce Corp. has a multi-layer product family, including ACT2000 and SalesLogix2000. Each can integrate the activities of sales, marketing, and support teams.

Smaller organizations can also take advantage of the services of dot-com companies such as salesforce.com and UpShot.com, which focus primarily on sales-force automation. These companies will put your basic e-CRM services online for under $50 per user per month. On the downside, you don't get much customization or integration.

Some e-CRM companies have fewer options, and often concentrate on vertical markets. Janna Systems, for example, specializes in e-CRM solutions for the financial services industry. Some companies, such as eGain Communications Corp. and Talisma Corp. specialize in e-mail based CRM and offer both hosted and online services. Socrates Technologies Corp. takes the online ASP approach and offers the SalesLogix2000 suite on the Web along with other e-business applications.

In the opening paragraph, the author introduces his topic by

A.posing a contrast.

B.making a comparison.

C.explaining a term.

D.defining an invention.

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第4题
Electronic CommerceAt the beginning of the 1990s, no one had heard of the Internet, apart

Electronic Commerce

At the beginning of the 1990s, no one had heard of the Internet, apart from a few researchers and academics. Increasingly, no matter what business you are in, whether it be services, manufacturing, or the primary, sector, the capacity to access and process information, and to interact more directly and speedily with suppliers and customers, is becoming the central means of creating value.

Today, electronic commerce is having an effect on the way many New Zealanders do business. (8) .It has become clear that younger people especially are creating their own Internet-based businesses instead of working for someone else. Equally, a growing number of New Zealanders of all ages and from all walks of life are grasping the opportunities the Internet offers. All these businesses are creating exciting new products and services and are adding value and dynamism to the economy.

(9) .Markets are changing and customers are becoming more demanding. Labour, products, and services flow ever more easily across international borders.

(10) .Just ten years later, some 360 million people around the world have Internet access, and the number of Internet users continues to grow rapidly.

In 2000, IDC, a research company, estimates that the value of New Zealand's Internet-based electronic commerce will exceed $800 million. That is not counting New Zealand's wholesale electricity market, which in itself is worth a billion dollars annually, and which operates the first electricity trading system in the world accessible through the Internet.

E-commerce is available to a multinational company. (11) .

(12) .The software that makes the Internet work is in the public domain. Anyone can install it for free. The Internet Service Providers (ISPs) who sell you Internet access are often owned by large companies, which also own the telecommunications networks over which the Internet runs, but they don't own the Internet itself. No one does.

A.Although this new environment provides opportunities, it poses risks as well.

B.The Internet, On the other hand, is an open network.

C.At the beginning of the 1990s, no one had heard of the Internet, apart from a few researchers and academics.

D.It means that our business can operate in the global environment, participating in global networks and e-commerce means on-line trading, that is, buying and selling goods and services over electronic networks.

E.New opportunities for exporting, for creating new businesses, and for growing established businesses are resulting.

F.In 2000, the government launched an e-commerce strategy to encourage economic growth and innovation in New Zealand through promotion of e-commerce and technology-based business.

G.The emergence of the Internet in the 1990s has fuelled the recent rapid growth of electronic commerce, and this in turn is changing the nature of business.

(8)

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第5题
阅读理解HABITS OF HIGHLY EFFECTIVE COMMUNICATORSIt's no secret that good leaders are

阅读理解

HABITS OF HIGHLY EFFECTIVE COMMUNICATORS

It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:

1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior. is your single greatest mode of communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future.

2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.

3. Find your own voice. Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real, people follow real.

4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work.

5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.

操作提示:正确选T,错误选F。

1. Communication and leadership don't always go hand in hand.{T; F}

2. The say-do gap happens when people misunderstand their leader's intention.{T; F}

3. Using technical jargon makes a leader convincing.{T; F}

4. Communicating sincerely is always the best.{T; F}

5. Observation is as important as communication when you want to know what people really think.{T; F}

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第6题
①Investigate ②interact ③unique ④evaluate ⑤acquire.
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第7题
一切事物都是互相联系又互相作用的。(to interact with)

一切事物都是互相联系又互相作用的。(to interact with)

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第8题
How do Caroline and her followers interact on the social media network?
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第9题
interact (adv)
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第10题
Social media are completely computer-based communication tools that enable people to interact with each other.
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第11题
They can interact with the virtual community from the()of their own home.

A.suddenly

B.usually

C.seldom

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