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To apologize to a customer, you should say:
A、I'm sorry you had a bad experience.
B、I'm sorry you are a bad experience.
C、I'm sorry you bad experience.
D、I'm sorry I made a mistake.
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A、I'm sorry you had a bad experience.
B、I'm sorry you are a bad experience.
C、I'm sorry you bad experience.
D、I'm sorry I made a mistake.
Describe something you would like to learn.
You should say:
what you would like to learn
how you would learn it
when and where you would learn it
and explain why you would like to learn this.
You will have to talk about the topic for one to two minutes.
You will have one minute to think about what you're going to say.
You can make some notes to help you if you wish.
A、lie to the customer.
B、tell the customer you don't know what to do.
C、tell the customer to wait while you speak with a manager.
D、go on your lunch break and call your mom.
A、if you work in a hotel or a restaurant.
B、if you work in a hotel.
C、if you work in a restaurant.
D、in any job where you have to communicate with customers.
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