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更多“Complaint is a statement to be made, especially in the business world, when a situation is unsatisfa…”相关的问题
In the experiment by Wesley Sehultz of California State University, ______.
A．mind control turned out be a failure
B．the feedback from participants was negative
C．no participant lodged a complaint
D．searchers successfully convinced all participants
Suppose your neighbor Uncle Li feeds many pigeons in the corridor, which interferes with your daily life quite a lot. You have communicated with him several times, but he refused to move away the pigeons. Write a letter of complaint to the Neighborhood Committee to state:
(1)a description of the situation,
(2) your complaint about the situation, and
(3) your request.
You should write approximately 100 words. Do not sign your own name at the end of the letter. Use "Wang Lin" instead. You do not need to write the address.
What's the main idea of the news？
A．The EU government provides cheap loans to help Airbus develop new aircraft.
B．The US government subsidizes the Boeing Company by giving it government contracts.
C．The Eli and the US try to find a negotiated settlement on trade war.
D．US make a new complaint against EU subsidies for the aircraft maker Airbus.
Got Gas？
If you would like to speak to someone about converting your home to Timmler natural gas heat or are interested in natural gas products, call 1-800-GAS-9999, ext. 76. You can also go to www.timmlerenergydelivery.com or fill out and return this reply card. A representative will contact you within a week.
Name:__________________________________________________
Address:______________________________
City:_______________________ State _____ Zip_____________
Telephone (_____)_______________________________________
Best time to call____________A.M. _________P.M.
I am interested in natural gas for:
_____Heating _____Cooking
_____Water heater _____Clothes Dryer
_____Gas fireplace _____Outdoor grill
_____Pool heater _____Other:______________________
What is the approximate age of your furnace or boiler？
_____Less than 10 years
_____More than 10 years
Timmler Energy Delivery
Offers on natural gas heating equipment only available to homeowners in Brooklyn, Queens, Staten Island, and Long Island where Timmler Energy Delivery gas service is available, and who already use natural gas in their homes but not for heating. Customer is required to pay for the installation of the heating equipment. All programs and incentives are subject to change and some restrictions may apply.
Why would someone call 1-800-GAS-9999？
A．To schedule a furnace delivery
B．To file a complaint about service
C．To discuss problems related to billing
D．To arrange for natural gas service for a residence
Section B
Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D.
听力原文： The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn't mean to put on airs and say "do you know who I am？" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can't tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn't require an immediate response, it often helps to complain by letter. If you have an appliance that doesn't work, send a letter to the store that sold it. Be business-like and stick to the point. Don't spend a paragraph on how your uncle John tried to fix the problem and couldn't.
What does the speaker suggest you do when you are not served properly at a restaurant？
A．State your problem to the head waiter.
B．Demand a discount on the dishes ordered.
C．Ask to see the manager politely but firmly.
D．Ask the name of the person waiting on you.
"10 Tips for Online Investors" reads:
When You Invest Online, Be Sure To:
1. Receive full disclosure, which prior to opening your account, about 【S1】______
the alternatives for buying and selling securities and how to obtain
account information if you cannot access in the firm's Web site. 【S2】______
2. Understand that most likely when you are not linked directly to the 【S3】______
market, and that the click of your mouse does not instantly execute the trade.
3. Receive information from the firm to substantiate any advertised
claims of concerning the ease and speed of online trading. 【S4】______
4. Receive information from the firm about significant Web site
outages, delays and other interruptions to securities by trading and 【S5】______
account access.
5. Obtain information before trading about entering and canceling
orders (market, limit and stop loss), and the details and risks of
margin accounts (borrowing to buy stocks).
6. Determine whether you are receiving delayed or at real-time stock 【S6】______
quotes and when your account information was last updated.
7. Review the firms privacy and Web site of security policies and 【S7】______
whether your name may be used for mailing lists or other 【S8】______
promotional activities by the firm or any other party.
8. Receive clear information about sales commissions and fees
conditions that apply to any advertised discount on commissions. 【S9】______
9. Know how to, and if necessary, contact a customer
service representative with your concerns and request
prompt attention and with fair consideration. 【S10】______
10, Contact your state or provincial securities and agency to 【S11】______
(1) verify the registration/licensing for status and disciplinary history 【S12】______
of the online brokerage firm, or (2) file a complaint, if appropriate.
【S1】______
二、完成下面两个语篇的翻译 1. Taking the patient's history is traditionally the first step in virtually every clinical encounter. In neurology more than any other specialty, the physician is dependent upon the cooperation of the patient for a reliable history, especially for a description of symptoms that are unaccompanied by observable signs of disease. Important factors to be taken in the medical history include: time of onset, duration and associated symptoms (e.g. is the complaint chronic or acute); age, sex and occupation of the patient; handedness (right or left handed); past medical history; drug history; family history. Special care must be taken to avoid suggesting to the patient the symptoms that one seeks. Mental state examination may also be an important consideration. Since neurologic diseases often impair mental function, if the patient's powers of attention, memory, and coherence of thinking are inadequate, the history must be obtained from a spouse, relative, friend, or employer. 2. 在过去的两个世纪中，我们已经认识到糖尿病是一种复杂的遗传异质性疾病。I型糖尿病主要发生于年轻人，其病因是针对胰岛β细胞的选择性自身免疫破坏，最终导致胰岛素缺乏。II型糖尿病则更为常见，是胰岛素抵抗和胰岛β细胞功能受损的共同结果。绝大多数该类型的糖尿病患者都伴有超重现象。高脂肪、高热量饮食和久坐的生活方式导致一般人群的体重普遍增加，而这些都是II型糖尿病患病率日益增高的重要相关因素。尽管年长的成年人更容易罹患2型糖尿病，但近年来II型糖尿病的发病年龄一直呈现下降趋势，在青少年中也变得常见起来。
After two recent, big privacy disasters, people and politicians are calling for action. In February, ChoicePoint, a large data-collection agency, began sending out letters warning 145,000 Americans that it had wrongly provided fraudsters with their personal details, including Social Security numbers. Around 750 people have already spotted fraudulent activity. And on February 25th, Bank of America revealed that it lost data tapes that contain personal information on over lm government employees, including some Senators. Although accident and not illegality is suspected, all must take precautions against identity theft.
Faced with such incidents, state and national lawmakers are calling for new regulations, including over companies that collect and sell personal information. As an industry, the firms—such as ChoicePoint, Acxiom, LexisNexis and Westlaw—are largely unregulated. They have also grown enormous. For example, ChoicePoint was founded in 1997 and has acquired nearly 60 firms to amass databases with 19 billion records on people. It is used by insurance firms, landlords and even police agencies.
California is the only state, with a law requiring companies to notify individuals when their personal information has been compromised—which made ChoicePoint reveal the fraud (albeit five months after it was noticed, and after its top two bosses exercised stock options). Legislation to make the requirement a federal law is under consideration. Moreover, lawmakers say they will propose that rules governing credit bureaus and medical companies are extended to data-collection firms. And alongside legislation, there is always litigation. Already, ChoicePoint has been sued for failing to safeguard individuals' data.
Yet the legal remedies would still be far looser than in Europe, where identity theft is also a menace, though less frequent and costly. The European Data Protection Directive, implemented in 1998, gives people the right to access their information, change inaccuracies, and deny permission for it to be shared. Moreover, it places the cost of mistakes on the companies that collect the data, not on individuals. When the law was put in force, American policymakers groaned that it was bad for business. But now they seem to be reconsidering it.
Plato and St. Augustine are mentioned in the text to
A．raise philosophical questions.
B．show an obvious contrast.
C．introduce the criminals,
D．pave the way for the main topic.
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