A common complaint for people each year is catching a cold. Many uncomfortable symptoms ac
(31)
(31)
A、a child of a particular person or couple
B、the young of an animal or plant
C、the product, consequence, or effect of something
D、something that has developed as a result of something else
Sleeplessness
Insomnia or sleeplessness is a common complaint of women as they enter into menopause. Insomnia means having trouble falling asleep or staying asleep or the feeling that your sleep was not adequate for you. For women who are having night sweats, their sleep is broken by frequent awakening and therefore not refreshing. Generally once the night sweats are controlled a normal sleep pattern returns. If it doesn't it may be, or have become chronic insomnia. How do you know?
If you suffer from insomnia every night or most nights for a period of one month then you have chronic insomnia. If you're not having night sweats then it's time to look for other causes of sleeplessness. Depression and anxiety disorders are the most common causes of chronic insomnia. If you feel depressed you need to be checked by a qualified health care provider. Movement disorders such as restless leg syndrome are second on the list of insomnia for them; there are new medicines that may help. Other common causes are shift working, and pain.
In up to 30% of people with chronic insomnia no cause can be identified. Medical treatment of these people has generally been with sleeping pills. It is estimated that 25% of the adult population in America took some type of medicines for sleep last year. It is generally agreed that sleeping pills should only be in the lowest dose and for the shortest possible time.
Sleep hygiene is directed at changing bad sleep habits. The recommendations are: —Go to bed only when sleepy. —Do not wait up to a specified time. —Avoid caffeine and alcohol in the evening, etc.
The word "insomnia" in the first paragraph means
A.having trouble falling or staying asleep.
B.feeling that one's sleep is adequate for him.
C.having no sweats at night.
D.having a normal sleep pattern.
Sleeplessness
Insomnia or sleeplessness is a common complaint of women as they enter into menopause. Insomnia means having trouble falling asleep for staying asleep or the feeling that your sleep was no! adequate for you. For women who are having night sweats, their sleep is broken by frequent awakening and therefore not refreshing. Generally once the night sweats are controlled a normal sleep pattern returns. If it doesn't, it may be, or have become chronic insomnia. How do you know?
If you suffer from insomnia every night or most nights for a period of one month then you have chronic insomnia. If you're not having night sweats then it's time to look for other causes of sleeplessness. Depression and anxiety disorders are the most common causes of chronic insomnia. If you feel depressed you need to be checked by a qualified health care provider. Movement disorders such as restless leg syndrome are second on the list of insomnia for them; there are new medicines that may help. Other common causes are shift working and pain.
In up to 30% of people with chronic insomnia no cause can be identified. Medical treatment of these people has generally been with sleeping pills. It is estimated that 25% of the adult population in America took some type of medicines for sleep last year. It is generally agreed that sleeping pills should only be in the lowest dose and for the shortest possible time.
Sleep hygiene is directed at changing bad sleep habits. The recommendations are:
-Go to bed only when sleepy.
-Do not wait up to a specified time.
-Avoid caffeine and alcohol in the evening, etc.
The word "insomnia" in the first paragraph means ______.
A.having trouble falling or staying asleep
B.feeling that one's sleep is adequate for him
C.having no sweats at night
D.having a normal sleep pattern
Reading Comprehension (1)
When a customer finds that an item he bought is faulty or does not live, up to the manufacture's claim for it, the first step is to present the warranty(保单)or any other helpful records at the store of purchase. In most eases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the"higher up"the consumer takes his complaint, the faster he can expect it to be settled. In such a case, it is usually settled in the consumer's favor, if he has a just claim.
Complaining is usually most effective when it is done politely but firmly, especially when the consumer call demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible, but if a polite complaint does not achieve the desired result, the consumer can go a step further. He can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting the consumer's rights.
The passage tells us______ .
A.how to make all effective complaint about a faulty item
B.how to deal with complaints from customers
C.how to settle a consumer's complaint about faulty item
D.how to avoid buying a faulty item
根据内容回答题.
Sleeplessness
Insomnia or sleeplessness is a common complaint of women as they enter into menopause. Insomnia means having trouble falliig asleep or staying asleep or the feeling that your sleep was not adequate for you. For women who are having night sweats, their sleep is broken by frequent a-wakening and therefore not refreshing. Generally once the night sweats are controlled a normal sleep pattern returns. If it doesn&39;t it may be, or have become chronic insomnia. How do you know?
If you suffer from insomnia every night or most nights for a period of one month then you have chronic insomnia. If you&39;re not having night sweats then it&39;s time to look for other causes of sleeplessness. Depression and anxiety disorders are the most common causes of chronic insomnia.
If you feel depressed you need to be checked by a qualified health care provider. Movement disorders such as restless leg syndrome are second on the list of insomnia for them, there are new medicines that may help. Other common causes are shift working, and pain.
In up to 30% of people with chronic insomnia no cause can be identified. Medical treatment of these people has generally been with sleeping pills. It is estimated that 25% of the adult population in America took some type of medicines for sleep last year. It is generally agreed that sleep- ing pills should only be in the lowest dose and for the shortest possible time.
Sleep hygiene is directed at changing bad sleep habits. The recommendations are: -Go to bed only when sleepy.Do not wait up to a specified time. -Avoid caffeine and alcohol in the evening, etc.
The word "insomnia" in the first paragraph means ________. 查看材料
A.having a normal sleep pattern
B.having no sweats at night
C.feeling that one"s sleep is adequate for him
D.having trouble falling or staying asleep
When a consumer finds that an item she or he bought is in faulty or in 【S1】______
some other way does not live to the manufacturer's claim for it , the first 【S2】______
step is to present the warranty or any other records which might help, at the
store of purchase. In most cases, this action will produce results. Moreover, 【S3】______
if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain
directly to the store manager. In general, the "high up" the consumer 【S4】______
takes his or her complaint, the faster he or she can expect to be settled. 【S5】______
In such case, it is usually settled in the consumer's favor, assumed he 【S6】______
or she has a just claim. Consumers should complain about in person 【S7】______
whenever possible, but if it cannot get to the place of purchase, it is 【S8】______
acceptable to phone or write the complaint with a letter. 【S9】______
Complaining is usually most effective when it is done politely but
firmly, and especially when the consumer can demonstrate that is wrong 【S10】______
with the item in question.
【S1】
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumers takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this can not be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work. "
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show some written proof of the purchase to the store
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show some written proof of the purchase to the store
A simple and common method used by many customers is to complain(投诉) directly to the store manager. In general, the" the higher up" the customer takes his or her complaint, the faster he or she can expect it to do settle d. In such a case, it is usually settled in customer's favor, thinking what he or. she complains is just.
Customers should complain in person whenever possible, but if they cannot get to the store, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the customer can show what is wrong with the thing he or she bought in question. If this cannot be done, the customer will succeed best by giving clear information as to what is wrong, rather than by general statement. For example, "The left speaker does net work at all and the sound coming out of the right one is unclear." is better than" This stereo (立体声音响)does not work."
The store manager may advise the customer to write to the producer, ff so, the customer should de this, expressing the complaint as politely and firmly as possible. If a police complaint does not achieve the desired result, the customer can go a step farther. She or he can threaten to take the seller to court or report the seller to a private or public organization in charge of protecting customers'rights.
When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______.
A.complain personally to the manager
B.threaten to make the mater to court
C.write a firm letter of complaint to the store
D.offer some written proof of what he or she bought to the store
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