It was dark and I________that woman___________ my ...

第1题

（阅读理解)Having returned from her round trip（往返旅程), the angry woman stood outside

(阅读理解)Having returned from her round trip(往返旅程), the angry woman stood outside the ticket office of the station.“The railway owes me￡12,” she said to Harry Jenks, the young man working at the office.“You sold me a ticket for May 22nd, but there was no ship from Jersey that night.So my daughter and I had to stay in a hotel.It cost me ￡12.”

Harry was worried.He remembered selling the woman a return ticket.“Come into the office, Madam,” he said politely.“I’ll just check the Jersey timetable for May 22nd.”

The woman and her little girl followed him inside.She was quite right, as Harry soon discovered.There was no sailing on May 22nd.How could he have made such a careless mistake？ He shouldn’t have sold her a ticket for that day.Wondering what to do, he smiled at the child.“You look sun burnt,” he said to her.“Did you have a nice holiday in Jersey？”

“Yes,” she answered, shyly.“The beach was lovely.And I can swim too!”

“That’s fine,” said Harry.“My little girl can’t swim a bit yet.Of course, she’s only three…”

“I’m four,” the child said proudly.“I’ll be four and a half.” Harry turned to the mother.“I remember your ticket, Madam,” he said.“But you didn’t get one for your daughter, did you？”

“Er, well——” the woman looked at the child.“I mean...she hasn’t started school yet.She’s only four.”

“A four-year-old child must have a ticket, Madam.A child’s return ticket to Jersey costs…let me see…￡13.50.So if the railway pays your hotel, you will owe￡1.50.The law is the law, but since the fault was mine…”

The woman stood up, took the child’s hand and left the office.

1).The woman was angry because ____.

A.she couldn’t use the ticket for her round trip

B.she had to return home a day earlier than she had planned

C.she spent more money than she had expected

D.Harry had sold her a ticket to Jersey where there was no sailing

2).Harry was worried because ____.

A.the woman was angry with him

B.he had not done his work properly

C.the Jersey timetable was wrong

D.the little girl didn’t have a return ticket

3).Harry started talking to the little girl ____.

A.because he was in difficulty and did not know what to do

B.because he had a little girl about the same age as this girl

C.because he wanted to be friendly to the little girl who looked so nice

D.when he suddenly realized that he could find a way out from the little girl

4).When Harry said, “The law is the law, but since the fault was mine…,"he meant that ___.

A.they must follow it without other choice, even though the fault was his.

B.he had to be strict with the woman because of the law, although he didn’t want to

C.the woman had to pay him￡1.50 and the railway would pay for the hotel

D.she should pay￡1.50, but as he had made a mistake, she could go without paying

5).The woman left the office without saying anything because ____.

A.she wanted to go home and get money for the child’s ticket

B.she was so angry that she didn’t want to have anything more to do with the young man

C.she was moved by Harry’s kindness

D.she knew she would have to pay the railway if she insisted

点击查看答案

第2题

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Angry customers te

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:

Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.

Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.

Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.

Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.

The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.

1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}

A. staff members

B. company managers

C. those who accompany them

2. When a customer shouts rudely at you, you should {A、B、C}.

A. argue back and protect yourself

B. keep quiet and leave the customer alone

C. keep calm and listen carefully to the customer

3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.

A. Your mouth is not more important for you than your ears.

B. You should listen more than you speak.

C. You should talk more than you listen.

4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}

A. Be concerned.

B. Be patient.

C. Be amused.

5. Which of the following statements is true according to the passage？ {A、B、C}

A. When the customers complain, you needn’t listen carefully.

B. You needn’t say sorry to those angry customers.

C. You should relax yourself and try to understand the angry customers.

点击查看答案

第3题

阅读理解。 Mr. and Mrs.Turner live outside a small town.They have a big farm and they are a

lways busy阅读理解。 Mr. and Mrs.Turner live outside a small town.They have a big farm and they are always busy working on it. Their son, Peter, studied at a middle school. The young man studied hard and did well in his lessons. It made them happy. Last month Peter finished middle school and passed the entrance examination （） D. The woman next to Mrs. Turner wanted to show off her son, too

点击查看答案

第4题

A．Because the woman's husband was angry with her.B．Because the woman was angry with he

A．Because the woman's husband was angry with her.

B．Because the woman was angry with her husband.

C．Because they were trying to catch a bus.

D．Because the last one would wash the dishes at home.

点击查看答案

第5题

阅读理解。 Mr. and Mrs. Turner live outside a small town. They have a big farm and they are

always bu阅读理解。 Mr. and Mrs. Turner live outside a small town. They have a big farm and they are always busy working on it. Their son, Peter, studied at a middle school. The young man studied hard and did well in his lessons. It made them happy. Last month Peter finished middle school and passed the entrance examination （） D. The woman next to Mrs. Turner wanted to show off her son, too

点击查看答案

第6题

The woman was angry because ______.A．the man spoke loudlyB．she couldn't enjoy the filmC．th

The woman was angry because ______.

A．the man spoke loudly

B．she couldn't enjoy the film

C．the man asked her some questions

点击查看答案

第7题

第二节短文理解2阅读短文，从各题所给的三个选项中选出最佳答案。Mr. Smith was walking on the s

第二节短文理解2

阅读短文，从各题所给的三个选项中选出最佳答案。

Mr. Smith was walking on the street. A good-looking young woman met him and said, "Good morning". But Mr. Smith couldn't remember who she was. He didn't know her. He was much surprised (惊讶) and didn't know what to say.

Then the man knew that she had made a mistake (错误) because it was very dark. So she said, "Oh, I'm sorry. When I first saw you, I thought you were the father of two of my children."

This time Mr. Smith was more surprised. He stared at (目瞪口呆地看) her when she walked on. The woman didn't realize (意识到) that Mr. Smith didn't know she was a school teacher.

The young woman was a ______.

A．worker

B．walker

C．teacher

点击查看答案

第8题

A．The woman should not get involved in the situation.B．The woman should not be angry wi

A．The woman should not get involved in the situation.

B．The woman should not be angry with he friends.

C．He wants to talk to Sally and Mark.

D．He will explain to the woman what happened.

点击查看答案

第9题

第三节短文理解2阅读下列短文，从[A]、[B]、[C]三个选项中选择一个正确答案。Henry was in London f

第三节短文理解2

阅读下列短文，从[A]、[B]、[C]三个选项中选择一个正确答案。

Henry was in London for a holiday. He stayed in an old woman's house. One day he was not feeling well, so he went to the old woman and said, "I must go to see a doctor. Can you give me the name of a good one？"

The woman looked in a telephone book and then said, "Here is one, Dr John Crey, 2929196."

Henry said, "Thank you very ranch. Does he take a lot of money？"

"Well," said the woman," he always takes five pounds or the first visit, and then from the second time, he takes three pounds each time."

Henry wanted to save two pounds, so when he went to sec the doctor, he said, "I came here a few days ago, doctor." The doctor looked at his face for a moment and said, "Everything is just like last time. I remember I gave you some medicine. Please go on taking it. You'll be all right soon."

Henry went to London in order to ______ .

A．spend his holiday

B．see a doctor

C．visit the old woman

点击查看答案

第10题

There is a woman at the counter who seems very angry and I think she means ____ troubleA.m

There is a woman at the counter who seems very angry and I think she means ____ trouble

A.make

B.to make

C.having made

D.to have made

点击查看答案

功能	扣减规则
功能	基础费（查看答案）	加收费（AI功能）
文字搜题、查看答案	1/每题	0/每次
语音搜题、查看答案	1/每题	2/每次
单题拍照识别、查看答案	1/每题	2/每次
整页拍照识别、查看答案	1/每题	5/每次

阅读理解 The angry woman stood by the station. “ The railway owes me £12,”she said to