希望您别太着急,我得找出问题的根源。
A、1. I hope you can take it easy. I have to find out what caused the problem.
B、2. We have received your fax filing complaint with us.
C、3. If the problem was caused by us, we’ll pay for your loss.
D、4. As the claim you lodged with us involves two points, I propose to take them up one by one.