When a customer is complaining to you ,you should_____.A. listen carefully and make no
When a customer is complaining to you ,you should_____.
A. listen carefully and make notes
B. make personal comments
When a customer is complaining to you ,you should_____.
A. listen carefully and make notes
B. make personal comments
A.Be concerned.
B.Be patient.
C.Be amused.
A.making
B.keeping
C.giving
D.dealing
A、Is your message concrete?
B、Does the customer really want to buy your product?
C、When will the customer reply
D、Have you used specific and definite terms in making an offer or requiring a response?
When was the customer survey conducted?
It was conducted______.
A、how many customers they will have
B、how long it will take to serve each customer
C、when customers will want their services
D、all of these
A.retention
B.service
C.satisfaction
D.loyalty
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