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提问人：网友xy12323 发布时间：2022-01-06

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Here is a Complaint Letter.

July 24, 2005

Dear Hospital Administrator,

Last month, my daughter Susan was in your hospital for three days when she had her appendix(阑尾) removed. The nurses were very friendly and I am satisfied that she received good medical care. However, there were several aspects of the service that were not satisfactory.

My first complaint is the fee. We just got the bill and we were charged 400 dollars a day for a semi-private room. The TV, medicine, doctor's bill, nursing care and tab tests were all extra. That is outrageous(不合理的). She could have had a room all to herself with TV in the best hotel in town for half that. We were paying the bill ourselves and we were not rich people.

Second, the room was not clean. The sheet was dirty. This is a serious concern when you have sick people.

Sincerely,

Mary Brown

What's the relationship between Susan and the writer？

They are ______.

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更多“Here is a Complaint Letter.”相关的问题

第1题

听力原文：M: I'm the manager, Madam. Did you buy the radio here？W: Pardon？ Of course I boug

听力原文：M: I'm the manager, Madam. Did you buy the radio here？

W: Pardon？ Of course I bought it here. Look, you switch it on and nothing happens.

Why does the woman go to the shop with a radio？

A．To make a complaint about the shop assistant.

B．To buy another radio.

C．To exchange it.

D．To test her radio.

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第2题

Read the following letter and choose the correct a...

Read the following letter and choose the correct answer from the four choices. Dear Manager, Much to my regret, I write this letter to place a complaint against your bad delivery service of your company.The Samsung tape recorder model number JB/4703 that I ordered from your company on Nov. 1, arrived yesterday. The serial number of the machine is 4703 -0641. I am sorry to report that the recorder has been badly damaged. There was no unusual damage to the packing case, but when I opened it, I found that the lid of the recorder had been cracked（破裂）and that the front surface of the machine had been scratched(刮擦). Since there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it？ I will hold on to this recorder until I hear from you. Sincerely yours Jonathan Edward The letter above is a letter of ______________________.

A、apology

B、invitation

C、complaint

D、thank-you

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第3题

Every now and then we buy some faulty goods. Here is a typical example: you buy a pair of

shoes. A week later a strap comes right 【26】______ making the shoes unwearable. What should you do？

Although there is no obligation 【27】______ you to return the goods, it is 【28】______ to take them back as soon as you 【29】______ the defect. If it is impracticable for you to return to the shop 【30】______ , per haps because you live a long way off, or because the goods are bulky, write to say that you are dissatisfied 【31】______ the product and ask for collection arrangements to be 【32】______ Any unexplained or unreasonable 【33】______ will weaken your case.

Many people believe that the initial complaint about faulty goods should be made to the manufacturer. This is not the 【34】______ .Your contract is with the retailer, the 【35】______ who sold you the goods, and so it is to him 【36】______ your complaint should be made.

It is always a good 【37】______ to ask for the manager in a shop or the departmental manager in a large store. In asking for a person in authority you also show that you 【38】______ business right from the 【39】______ Don’t be fobbed off with the 【40】______ response that the manager is "in a meeting" or "away". 【41】______ that someone must have been left in 【42】______ and that you'll see that person. 【43】______ that, register your complaint with the assistant and make an appointment to 【44】______ back and see the manager at a mutually 【45】______ time.

【26】

A．apart

B．down

C．out

D．off

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第4题

请聆听下面对话,将适合的字词填入空格中: promised force connecting solve r

请聆听下面对话,将适合的字词填入空格中: promised force connecting solve reimburse The Contract Says. . . *ISP - Internet Service Provider M: Oh no. . . not again! I’m having realtrouble 1 _________ to the Internet. W: Me, too. You know Tom, since we changedISPs last month, we’ve had one problem after another. It’s really frustrating! M: The new ISP 2 _________ high-speed connection and superior service, but we’vehad nothing but trouble. W: Let’s look over our contract with them.If I recall correctly, there is a three-month trial period. M: Here it is. The contract says that ifthe service is unsatisfactory and they receive a complaint, the ISP needs to 3 _________ the problem within 7 days. W: And, what happens if they don’t M: They are required to 4 _________ us for our losses. W: Well, that should 5 _________ them to dealwith our problems immediately. Let’s call them now.

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第5题

听力原文： Today I'd like to say something about taxis. I think it's beneficial to all new-

comers. Most people are likely to travel by taxi when they arrive in America. Actually, taxis here come under the heading of luxury travel. In Chicago, for example, the meter reads almost $1.00 before you even move! Furthermore, they're sometimes not only hard to find at the busy hours of a day but also if the weather turns had.

Generally speaking, taxis are metered throughout the country, but there are some cities, for example, Washington D. C. , where they operate on a distant zone system.

If you find yourself sharing a cab with several strangers, you will often be expected to pay full price, unfair though that may seem. Nothing is uniform. in the US. Furthermore, rules vary from one city to in other.

If you want to make a complaint about taxi service, note the driver's number and name. When you write to the company, be sure to keep a copy of your letter.

How do the Americans think of the taxi？

A．It's a useful means of travelling.

B．It benefits a lot to all Americans.

C．It's hard to find all the time.

D．It is a luxury and Americans seldom take it.

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第6题

There is an immense and justified pride in what our colleges have done. At the same time t

here is a growing uneasiness about their product. The young men and women who carry away our degrees are a very attractive lot - in looks, in bodily fitness, in kindliness, energy, courage and buoyancy. But what of their intellectual equipment？ That too is in some ways admirable; for in spite of President Lowell's remark that the university should be a repository of great learning, since the freshmen always bring a stock with them and the seniors take little away, the fact is that our graduates have every chance to be well informed, and usually are so. Yet the uneasiness persists. When it becomes articulate, it takes the form. of wishes that these attractive young products of ours had more intellectual depth and force, more at-homeness in the world of ideas, more of the firm, clear, quiet thoughtfulness that is so potent and so needed a guard against besetting humbug and quackery. The complaint commonly resolves itself into a bill of three particulars. First, granting that our graduates know a good deal, their knowledge lies about in fragments and never gets welded together into the stuff of a tempered and mobile mind. Secondly, our university graduates have been so busy boring holes for themselves, acquiring special knowledge and skills, that in later life they have astonishingly little in common in the way of ideas, standards, or principles. Thirdly, it is alleged that the past two decades have revealed a singular want of clarity about the great ends of living, attachment to which gives significance and direction to a life. Here are three grave charges against American education,, and I want to discuss them briefly. My argument will be simple, perhaps too simple. What I shall contend is that there is a great deal of truth in each of them, and that the remedy for each is the same.

The main subject of this passage is ______.

A．the achievements of American colleges graduates

B．the deficiencies of American colleges graduates

C．the productive aspects of American colleges

D．the tasks of American colleges

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第7题

Protection of the environment is based on a principle that is beginning to be used in the

field of jurisprudence. The principle has to do with property rights. The idea is that we all have a property right in the air and water around us. If a business firm pollutes that air or water, their act in so doing constitutes damage to something we own—just as if the firm had dropped a smoke bomb down our chimney. Our legal ease against such a firm is then baaed on the complaint that we deserve compensation for an infringement of our right to use our private property as we please (provided we don' t interfere with the same rights of a neighbor). Assuming we win the case, the offending firm then has to pay us for damaging our property—the air or water we "own".

And so protection of the environment, specifically the control of pollution, now rests on the idea that we, as members of the public, share a right to clean air and water and to the good health that clean air and water quality can give us. But, as always, costs and benefits are involved in any decision to improve the environment.

In an Adam Smithian, self-interested world, entrepreneurs or businessmen are expected to increase their profits as much as possible. The natural way to do this is to produce at the lowest possible cost. But at whose cost？ It is obviously cheaper for entrepreneurs to dump waste into the nearest stream or into the atmosphere than to truck it to some waste disposal facility or to filter it as it comes out of smokestacks. Therefore, what may be sensible for entrepreneurs may not be desirable for the community.

Here is a classic trade-off: When the government intervenes to force entrepreneurs to stop polluting, entrepreneurs have to adopt more expensive means of production or waste disposal. Inevitably, they will charge higher prices, and, given no change in demand, the quantity demanded will drop and workers will be laid off. The trade-off is therefore cleaner air and water or more unemployment. This is how economists view this problem.

According to the passage, the unlawfulness of pollution is relevant to its______.

A．increasing consumption of natural resources

B．ruining effects on the world environment

C．damage to the property owned by other citizens

D．straining of the relations between enterprises and communities

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第8题

Many post-80s couples are complaining that going to the movies, shopping or attending part

ies have become impossible since their kids were born. That&39; s the way most parents are living their lives, no weekends of their own, no time to visit friends, not even a chance of promotion in their jobs.

Asking help from their parents might be a way out,but problems are that some out aging parents are not strong enough to take care of the kids, and that the kids may also become too spoiled by their grandparents.

Then, here comes a solution: families with kids can form. a small group, and parents of each family can take turns to look after all the kids in this group on weekends. Thus, other parents can have some quiet time and feel free to do something they&39; ve been planning for a long time. At the same time, the kids can make new friends and won&39; t be hanging around their parents all day long. This is baby-pooling.

46. Many post-80s couples can&39;t go to the movies, shop or attend parties because__________

A.they have to look after their kids

B.they have to look after their parents

C.they are busy with their work

D.they have no money

According to the last paragraph, the solution to the problem of post-80s couples is that__________A.families with kids form a small group

B.they ask their aging parents for help

C.they give up their jobs

D.they take cheir kids wherever they go

In paragraph 2, “a way out” means__________A.out of date

B.a solution

C.without question

D.a complaint

What is(are) the advantage(s) of baby-pooling？__________.

A.The parents can have much more free time

B.The kids can make new friends

C.The kids won’t be hanging around their parents all day long

D.All of the above

The passage mainly discusses__________A.post-80s couples and their friends

B.post-80s couples and baby-pooling

C.post-80s couples and their parents

D.kids and their grandparents

请帮忙给出每个问题的正确答案和分析，谢谢！

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第9题

回答下列各题： 15 June 1993 Ms. Martha Weston Word Processing Supervisor ABC Company Post O

ffice Box 1072 28 Kings Street London Dear Ms. Weston, Performance of the CPT Equipment Im pleased to tell you about our experience with the CPT Word Processor as you requested recently. G (example) I assume you have looked at several machines and have narrowed down your choices. Here are my observations. An approach to adopting word processors Eighteen months ago we adopted CPT equipment on limited scale with the idea in mind that we could gradually get rid of electric typewriters as we became familiar with the word processor. (8)_______The stations are arranged in pairs so each pair can share a common printer. (9)_______We use the equipment as dedicated word processors, although we do have the ability to link up with our computer installations. The step-at-a-time development of our word-processing center has, we think, saved us money and training time. (10)_______Performance In terms of performance, the CPT equipment is excellent. (11)_______ Moreover our service contract and warranty have covered all maintenance costs. We have software packages that check spelling and signal when a mistake occurs. (12)_______Using both printers, we recently prepared 1, 200 individually typed letters for mailing in under four hours. We have no complaint about our preparation of executive reports. A．We have not yet experienced mechanical problems SO far． B．Also it has reduced the confusion that exists about buying software packages． C．The train stops at each station for only fifteen minutes． D．We began with two work stations and now have four． E．Our routine letters are prepared from disc—stored masters． F．The Rotary W printer prints with a speed of 45 characters a second can easily handle two input stations． G．We are pleased with its performance and multi-functions．第(8)题答案是

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第10题

Marianne Hardwick was timid and unadventurous, her vitality consumed by physical activity

and longing, here intelligence by indecisiveness, but this had less to do with the innate characteristics of her weaker sex (as her father, Creighton Montgomery, called it) than with the enfeebling circumstances of here upbringing. Creighion Montgomery had enough money to mould his daughters according to his misconceptions: girls were not meant to fend for themselves so he protected them from life. Which is to say that Marianne Montgomery grew up without making any vital choices for herself. Prevented from acquiring the habits of freedom and strength of character which grow from decision-making, very rich girls, whose parents have the means to protect them in such a crippling fashion, are the last representatives of Victorian womanhood. Though they may have the boldest manners and most up-to-date ideas, they share their great-grandmothers' humble dependence.

Most parents these days have to rely on their force of personality and whatever love and respect they can inspire to exert any influence over their children at all, but there is still an awful lot of parental authority that big money can buy. Multimillionaires have more of everything than ordinary mortals, including more parent power, and their sons and daughters have about as much opportunity to develop according to their own inclinations as they would have had in the age of absolute monarchy.

The rich still have families.

The great divide between the generations, which is so much taken for granted that no one remarks on it any longer, is the plight of the lower and middle classes, whose children begin to drift away as soon as they are old enough to go to school. The parents cannot control the school, and have even less say as to what company and ideas the child will be exposed to; nor can they isolate him from the public mood, the spirit of the age. It is an often-heard complaint of the middle-class mother, for instance, that she must let her children watch television for hours on end every day if she is to steal any time for herself. The rich have ho such problems; they can keep their offspring busy from morning to night without being near them for a minute more than they choose to be, and can exercise almost total control over their environment. As for schooling, they can hand-pick tutors with sound views to come to the children, who may never leave the grounds their parents own, in town, in the country, by the sea, unless for an exceptionally secure boarding school or a well-chaperoned trip abroad. It would have been easier for little Marianne Montgomery to go to Cairo than to the nearest newsstand.

What is the main idea of the selection？

A．The rich control their children's lives without being near them.

B．The generation gap only occurs in the lower and middle classes.

C．Rich parents have more authority over their children than poor parents.

D．Very rich girls are rather dependent as a result of being overprotected by their parents.

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