主诉（chief complaints）

l introducing flexible working hours.

Write a proposal for the Chief Executive

summarising the present situation

pointing out why complaints have been made

presenting how your proposal might affect staff.

A.称述

B.主诉

C.抱怨

D.综述

回答题。

Broken : Dreams of Rural Peace

It was dusk in Tubney Woods, deep in rural Oxfordshire. The birds were singing at the end of another perfect day. The woman living at the edge of the forest could stand it no longer. She phoned the local noise pollution officer.

"It&39;s the rooks (秃鼻乌鸦 ) , ” she said. "I can&39;t bear that awful cawing (呱呱地叫 ) noise. Can you do something about it ？ "

The call was no surprise to officials at the Vale of White Horse District Council. 46 The countryside, as every country-dweller knows, can be a hellishly (可怕地 ) noisy place.

Last week David Stead, a West Yorkshire farmer, appeared in court in Wakefield accused of allowing his cocks to break noise regulations by crowing (打鸣 ) at dawn, waking a neighbour. 47 Six months ago Corky, a four-year-old cock, was banned from crowing after complaints in the Devon village of Stoke.

Complaints about noise reasonable or not--are at record levels in country areas. Environmental health officers say this is partly because of an increase in noisy activity. However a significant number of complaints come from newcomers to the countryside.

There are many sources of rural noise. 48 Mechanised grain driers, usually switched on for three weeks in September, can produce a maddening low-frequency hum. Mike Roberts. chief environmental health officer at Vale of White Horse, said noise often sounded worse in the countryside than in cities. With less background sound, unwelcome noises can seem louder and travel further.

The oddest complaints, however, are the ones council officials can do nothing about. Vale of White Horse officials have been asked to silence not only nesting rooks. Pigeons and pheasants (錐鸡) have also caused concern. In Kent, council officials have been asked to silence baby lambs. 49 Another insisted he could hear an alien spaceship landing over the garden fence.

"We get regular complaints. They usually come from retired people who have just moved into the country. We send them a polite letter. "

And the lady who complained about the rooks ？ She was politely told she would have to put up with it. " 50 " said Mr Roberts. "In the end, she accepted there was nothing much she could do--except move out. " It is not recorded who won, the lady or the rooks.

A. Mr Stead said they were only doing what comes naturally.

B. We asked her what we were supposed to do: shoot the birds, or chop the trees down ？

C. They have heard every kind of complaint.

D. One man rang to say he was kept awake by the splashing of a fountain in the garden next door.

E. The council will ask the farmer to move it.

F. Farm machinery is a common cause.

请回答（46）__________ 查看材料

A.A

B.B

C.C

D.D

E.E

F.F

Broken：Dreams Of Rural Peace

It was dusk in Tubney，deep in rural oxfordshire．The birds were singing at the end of another perfect day．The woman living at the edge of the forest could stand it no longer． She phoned the local noise pollution officer．

“It’s rooks（秃鼻乌鸦），”she said．“I can’t bear that awful cawing（呱呱地叫）noise．can you do something about it？”

the call was no surprise to officials at the vale of white horse district council_______（1）． The countryside，as every country-dweller knows，can be a hellishly（可怕地）noisy place．

Last week David Stead，a west Yorkshire farmer，appeared in court in Wakefield accused of allowing his cocks to break noise regulations by crowing（打鸣）at dawn，waking a neighbor．_______（2）．Six moths ago Corky，a four-year-old cock，was banned from crowing after complaints in the Devon village of Stoke．

Complaints about noise reasonable or not—are at record levels in country areas．Environmental health officers say this is partly because of an increase in noisy activity． However，a significant number of complaints come from newcomers to the countryside．

There are many officers of rural noise．_______（3）．Mechanized grain dryers，usually switched on for three weeks in September，can produce a maddening low—frequency hum．Mike Roberts，chief environmental health officer at vale of white horse，said noise often sound ed worse in the countryside than in cities．With less background sound，unwelcome noises can seem louder and travel faster.

The oddest complaints，however，are the ones council officials can do nothing about．Vale of white horse officials have been asked to silence not only nesting rooks．Pigeons and pheasants（雏鸡）have also caused concern．In Kent．council officials have been asked to silence baby lambs．_______（4）．Another insisted he could hear an alien spaceship landing over the garden fence．

“We get regular complaints．They usually come from retired people who have just moved into the country．We send them a polite letter．”

And the lady who complained about the rooks ？She Was politely told she would have to put up with it．“_______（5）．”said Mr．Robers．“In the end，she accepted there was nothing much she could do—except move out．”It is not recorded who won，the lady or the rooks．

A．Mr．Stead said they were only doing what comes naturally．

B．we asked her what we were supposed to do，shoot the birds，or chop the tress down？

C．They have heard every kind of complaint．

D．One man rang to say he was kept awake by the splashing of a fountain in the garden next door.

E．The council will ask the farmer to move it．

F．Farm machinery is a common cause．

第 31 题 请选择（1）处的最佳答案．

根据下列文章,请回答 46～50 题。

Broken：Dreams of Rural Peace

it was dusk in Tubney Woods，deep in rural Oxfordshire．The birds were singing at the end of another perfect day．The woman Living at the edge of the forest could stand if no Longer She phoned the Local noise pollution officer．

“It’s the rooks(秃鼻乌鸦)，”she said．“I can’t bear that awful cawing(呱呱地叫)noise．Can you do something about it？”

The call was no surprise to officials at the Vale of White Horse Dish Council．__________ (1)The countryside，as every country—dweller knows，car be a hellishly（可怕地)noisy place．

Last week David Stead，a West Yorkshire farmer。appeared in court in Wakefield accused of allowing his cocks to break noise regulations by crowing(打鸣)at dawn waking a neighbour．__________(2)Six months ago Corky,a four—year-old cock，was banned from crowing after complaints in the Devon village of Stoke．

Complaints about noise reasonable or not—are at record levels in country areas Environmental health Officers say this is partly because of an increase in noisy activity However, a significant number of complaints come from newcomers to the countryside．

there are many sources of rural noise．__________ (3)Mechanized grain driers，usually switched on for three weeks in September, can produce a maddening Low-frequency hum．Mike Robes。Chief environmental health officer at Vale of White Horse，said noise often sounded worse in the country’ side than in cities．With less background sound，unwelcome noises can seem Louder and travel further．

The oddest complaints，however, are the ones council Officials call do nothing about Vale of White Horse of White Horse officials have been asked to silence not only nesting rooks．Pigeons and pheasants(雉鸡)have also caused concern．In Kent，council officials have been，asked to silence baby lambs．__________ (4)Another insisted he could hear an alien spaceship landing over the garden fence．

"We get regular complaints．They usually come from retired people who have just moved into the country．We send them a polite letter．”

And the lady who complained about the rooks？ She was politely told she would have to put up with it．“__________ (5)”said Mr Roberts．“In the end，she accepter was nothing much she could do—except move out．”It is not recorded who won, the lady or the rooks．

A．Mr Stead said they were only doing what comes naturally．

B．We asked her what we were supposed to do，shoot the birds，or chop the trees down？

C．They have heard every kind of complaint．

D．0ne man rang to say he was kept awake by the splashing of a fountain in the garden next door．

E．The council will ask the farmer to move it．

F．Farm machinery is a common cause．

第 46 题 请选择（1）处最佳答案。

overloaded, causing a growing number of customers to complain about calls that are inaudible or are cut off or are never connected in some places.

And things could get worse before they get better, industry experts say, because even as cell phone companies are rolling out fancy features like digital photography and Internet-based games, they are not capable of spending the money needed to improve basic service.

"This is a situation in which the wireless industry is a victim of its own success," said James D. Schlichtinga deputy chief at the Federal Communications Commission.

Many of the industry's service problems are a result of a huge growth of new customers. The surge in users in overwhelming the capacity to handle calls on wireless systems whether be- cause local transmitters are too few or too small, or because the local airwaves have become too crowded and carriers are unable to obtain larger radio frequencies.

The problems are compounded by basic economics. Customers have been attracted by tile plunge in prices for wireless service. The average per-minute cost has dropped to 11 cents this year from 56 cents in 1995. For the phone companies that has meant a decline in average revenue per customer to ＄61 a month, from ＄ 74 in 1995. And so, just when the wireless companies need to invest more money to accommodate all those new users, the companies are under increased financial strain. As a result, the complaints are piling up.

The percentage of all wireless subscribers who have called customer-service centers at least once in the last year to complain about service or because they had other problems has climbed to 61 per cent, from 53 per cent in 2000, according to J. D. Power & Associates, a company that measures customer satisfaction in many industries and sells it to the companies. being scrutinized. Another industry problem is the sheer technical complexity of sending and receiving wireless calls. Unlike conventional telephone systems, in which every customer is hardwired to the network, wireless systems rely on a delicate mesh of thousands of antenna towers, which often face resistance from local governments and cellular stations.

According to the passage, the complaints of American customers about the cell phone are showed in the following statements EXCEPT ______.

A．they can not listen to the voice clearly

B．the phone is cut off while they are communicating

C．the prices for wireless service are high

D．the cell phone is never connected in some places

Task 1

Directions: After reading the following passage, you will find 5 questions or unfinished statements, numbered 36 through 40. For each question or statement there are 4 choices marked A, B, C, and D. You should make the correct choice.

Some animals are pets, some are wild, and many of them provide us with food. All have a different and important role in our lives.

It is easy to forget that the steak at the supermarket once formed part of a steer(肉用小公牛). But without domestic(驯养的) animals such as chickens and cattle, we would all be vegetarians, or a great deal of our time would need to be spent on hunting for meat.

Wild animals not only attract sport hunters. For some people they are even an important source of food. When urban people visit the wild, deer, bears and other wild animals remind them of an older way of life,

Pets, however, are the animals that are especially significant for most of us. They are undemanding companions. They share our sadness or endure our bad tempers without complaints or caring about what they will get from the owners. A pet can be a great comfort when life seems hard.

For children, pets can be both fun and instructive. If a child cares for a pet, he or she learns to take responsibility for another being. Watching kittens or puppies being born can be a natural form. of sex education. For children, as for adults, pets are loving companions and a help in tough times.

As I recall, an Indian chief once said, "Without our brothers, the animals, we would all be very lonely." I believe that he is right.

Pets are important in our lives because they ______.

A．provide us with food

B．are domestic animals

C．can be our good friends

D．can be very attractive

asted-the trouble is, no one knows which half .In the internet age, at least in theory ,this fraction can be much reduced .By watching what people search for, click on and say online, companies can aim “behavioural” ads at those most likely to buy. In the past couple of weeks a quarrel has illustrated the value to advertisers of such fine-grained information: Should advertisers assume that people are happy to be tracked and sent behavioural ads？ Or should they have explicit permission？ In December 2010 America's Federal Trade Cornmission (FTC) proposed adding a "do not track "(DNT) option to internet browsers ,so that users could tell adwertisers that they did not want to be followed .Microsoft's Internet Explorer and Apple's Safari both offer DNT ;Google's Chrome is due to do so this year.In February the FTC and Digltal Adwertising Alliance (DAA) agreed that the industry would get cracking on responging to DNT requests. On May 31st Microsoft Set off the row: It said that Internet Explorer 10,the version due to appear windows 8, would have DNT as a default. It is not yet clear how advertisers will respond.Geting a DNT signal does not oblige anyone to stop tracking, although some companies have promised to do so.Unable to tell whether someone really objects to behavioural ads or whether they are sticking with Microsoft’s default, some may ignore a DNT signal and press on anyway. Also unclear is why Microsoft has gone it alone.Atter all, it has an ad business too, which it says will comply with DNT requests, though it is still working out how.If it is trying to upset Google, which relies almost wholly on default will become the norm.DNT does not seem an obviously huge selling point for windows 8-though the firm has compared some of its other products favourably with Google's on that count before.Brendon Lynch, Microsoft's chief privacy officer, bloggde:"we believe consumers should have more control." Could it really be that simple？ {TS}It is suggested in paragraph 1 that “behavioural” ads help advertisers to:

A. ease competition among themselves

B. lower their operational costs

C. avoid complaints from consumers

D. provide better online services

one day, a five-acre forest can release 20,000 gallons of water, enough to fill an average swimming, pool. A dryer extracts moisture from wet clothes, adding to humidity. Even breathing contributes to this sticky business. Every time we exhale, we expel nearly one pint of moist air into the atmosphere.

Using sophisticated measuring devices, science is learning more and more about the far-reaching and often surprising impact humidity has on all of us.

Two summers ago angry callers phoned American Television and Communications Corp.'s cable-TV operation in northeastern Wisconsin, complaining about fuzzy pictures and poor reception. "What happened," said the chief engineer, "was that the humidity was interfering with our signals." When a blast of dry air invaded the state, the number of complaints dropped sharply.

Humidity plays hob with our mechanical world as well. Water condensation on the playing beads and tapes of videocassette recorders produces a streaky picture. Humidity shortens the life of flashlight and smoke-detector batteries. When the weather gets sticky, the rubber belts that power the fan, air conditioner and alternator under the hood of our cars can get wet and squeak.

Moisture also causes pianos to go out of tune, often in no time flat. At the Wolf Trap Farm Park for the Performing Arts in Vienna, where pianos are tuned twice a day during the summer concert season. Often a tuner stands in the wings, ready to make emergency adjustments during performances.

Humidity speeds the deterioration of treasured family photos and warps priceless antiques. Your home's wooden support beams, doors and window framers absorb extra moisture and expand-swelling up to three percent depending on the wood, its grain and the setting.

Too much moisture promotes blight that attacks potato and green-bean crops—adding to food costs. It also causes rust in wheat, which can affect grain-product prices.

Humidity affects our health, as well. We get more migraine headaches, ulcer attacks, blood clots and skin rashes in hot, humid weather. Since 1987, the Health, Weight and Stress Clinic at Johns Hopkins Hospital in Baltimore has tested over 1700 patients for responses to high humidity. They have reported increased dizziness, stomachaches, chest pains, cramps, and visual disturbances such as double and blurred vision.

The main idea of the passage is about ______.

A．the main source of humidity

B．the impact of humidity on our world and ourselves

C．how humidity affect our life

D．the damage humidity has done to our world